Worst kind of service I have got. They just added up items in the bill which they didn't do at all. I bought my car from them last November, I went to them to get my first servicing, but the receiving itself so bad. To whatever doubts I may ask, the answer is "Sorry, we don't do / Sorry, there is no one today to do that service". I asked for a carwash, they told the personnel is not available today, but added in my bill "Free carwash", When I asked about this they took the car and just sprinkled some water on exterior of car leaving itself to dry and handed it over to me. I feel like they are not interested in serving the customer although you buy a car from them. I would strictly recommend not to buy / service from this place. read more

Horrible customer service. I live in Independence, MO, and the Honda I gave to my son had a recall. I bought a new Mitsubishi from Northtowne Mistubishi and couldn't be more pleased. I am used to the wonderful service Honda used to provide at Independence Honda. They provided a loaner, shuttle and excellent communication. My Honda Civic 2004 was recalled for air bags. My son took the car up there. The visit was totally Honda's fault. The lady on the phone told me he could have a loaner. I can't take off work to go and get him. I received a call from him saying I needed to come and get him there was no loaner. What she failed to tell me over the phone was that anyone under 25 couldn't get a loaner, and of course they don't provide a shuttle even though the car is going to be in their shop for hours. I am beyond mad about this. I will be calling the manager of Lee's Summit Honda to complain...but first I'm putting this on Yelp. read more

I will NEVER purchase a car from this dealership again!! It has been nothing but problem after problem and lack of customer service. To start my application to title set on the financial managers desk for weeks without a notice to me. I supposedly signed something in the wrong spot but they never contacted me..I had to contact them! My 30 day tags were about to expire so I reached out to find out what had happened. I got it taken care of but I had to chase them down. While buying my car we negotiated 2 oil changes into the price. But of course when we go to get my first oil change..they have no record of the two we negotiated. My fiancé simply asked the service guy to please look it up in the system to check to see if there was 2 oil changes in the system but he refused. He said he didn't have time and he would check later and call us. But of course nobody called us This place lacks management and customer service...will not be returning for their business. read more

Today I waited in the car for 30 mins without anyone saying anything to me. Everyone infront and behind me was served. TREAT EVERYONE THE SAME..I am paying for the services just like everyone else is. read more

My family purchased a vehicle at this dealership and barely a week later it broke down. I tried several times to get the dealership to help with the costs, which they refused. They would not return my emails or calls. it also took a month to get my registration paperwork saying they had the incorrect phone numbers. Our information has been in their system for over a decade and get constant calls asking to sell our previous vehicle we had purchased from there. Do not do business with this dealership. read more

1 star. And only that much because of Aaron Rose. I had to call 3-4 times before I could get to him but he usually was able to call back. Nobody there seemed to care about our situation (except Aaron). Our vehicle was there for a general recall which turned out to be 3 months of not having a car while I had to work with a rude customer service representative from American Honda. I was told by American Honda and by Lees Summit Honda (LSH) I was not able to have a loaner because of how LSH did their loaners. My family doesn't have money for a rental and thank goodness my wife is stay at home because I'm sure we wouldn't have been able to keep both our jobs without having both of our vehicles. None the less it was extremely difficult to figure out the one car situation for so long due to my occupation. I work into the late night so there was no way for my wife to wake up our 2 year old and 8 month old to pick me up from work. Truly was a miserable 3 months. We were able to figure out getting around by help from family and coworkers. If it wasn't for Arron Rose having generally good answers to questions I had, my review would be left at 0 stars. It should be noted I haven't had any issues with LSH until this experience. LSH had been recommended to me by a family member. I had to drive past several other dealerships to go there but now I wish I had just gone to any Honda dealership that could have actually been sympathetic to our situation or even better just given us a loaner. In the end American Honda bought our car back from us. I strongly deter anyone from going here. Also the only reason I'm even leaving a review is because I got a text from them to leave a review. read more

Purchased my new car at Lee's Summit Honda about a week ago, met with Nick Shaw, a very pleasant and helpful gentleman to work with. I had lots of questions and he answered every one very politely and professionally. I'll certainly do further business with Lee's Summit Honda and refer any friends who are looking for a Honda. read more

Wow, finally! That was the quickest time ever considering what i needed done, an oil change and airbag recall. Looked sleek, clean and nice inside since it had a remodel. Started to get busy towards my last 30 minutes there. I'm glad they got the bugs worked out of their once very slow service department....i was impressed. I'll back sooner than later next time. :) read more

Went at 510 for an oil change dead no cars waiting close at 6 figured would be ample time for just an Oil Change but guessed wrong was rudely told that the last cars they take are 5:00. I will spend my money elsewhere. read more

DO NOT buy a used car from here!!!!! SAVE YOURSELF!!!! I do not think that they even do a full inspection on the cars that come in and IF they do it is just for their knowledge but they DO NOT fix anything. They did not even fix clips for something on my car that was an EASY fix. If you want to immediately have to buy new brakes and tires then I would buy from them but if not the don't. What an awful experience. Go buy from somewhere else it will be well worth it! read more

Not a bad place to spend an entire day which is what will happen when you bring your car in first thing in the morning for a "two hour" recall. read more

Dealerships are collection of the worst people you've ever met under one roof. And this place is par for that course. They can't tell the truth. Pathological liars. The experience was so bad, that I wouldn't ever consider buying a new Honda ever again. I urge you to follow the suit. Honda won't honor their word. They knowingly sell defective cars and do an even worse repair job. Value your life and avoid this rotten corporation. read more

Very unprofessional and bordering dishonorable business. Made the mistake of acting on their acceptance of my purchase offer. Finance employees are misleading, even when I did not need a loan. Their service and shop is worse, grossly misrepresented their time estimate to complete an agreed accessory installation. Then delivered the car in a dirty state with a shop glue all over the driver's and sliding door's frame. Their workmanship appear very low. Cannot recommend. Update. They ultimately reimbursed me for repairs to their poor work completed by another dealer. They also reimbursed me for getting a professional detail to remove and clean the glue and trash left on/in my car. Completely unacceptable. They are unable to compensate for my time. Avoid this business, save your time and avoid the stress. read more

Firstly, I didn't end up buying a car here. I was genuinely interested in buying a Civic, but the customer service turned me off. Arriving there, I was immediately greeted by a sales associate. Before test driving, he asked me what other cars I was interested in. After telling him, I was basically scoffed at for it not being a Honda. I understand you have to promote your own product working at a car dealership, but belittling your customer is a huge turn off and immediately rubbed me wrong. Other dealerships I had visited didn't belittle me for looking at other car brands, and were willing to discuss the pros and cons with me. After about 20 minutes at the dealership, I decided to leave mostly because I wasn't ready to commit to anything yet. Of course two different sales associates tried to persuade me to buy a Civic, which was fine, nothing too ridiculous. I ended up buying a non-Honda car two days later, an amazing car that I'm really happy with the purchase of. I received a phone call from the original sales associate I was speaking with. I answered the phone and informed him that I ended up buying a car, and that I no longer was searching. The associate gave a snobby "Well I hope you like it" and hung up. Honda makes great cars, and I would recommend them for anyone looking for an inexpensive and reliable car, but maybe buy one from a dealership that shows a little more respect for its potential customers. I would understand the snobby attitude if I took up hours of this associate's time, and processed a lot of info. No info was processed, and I spent 20 minutes on the lot. My experience with this associate will make me not recommend going to this particular dealership. read more

I recently purchased a car here and had nothing but a great experience. Honda absolutely lives up to the high standards they set, this is my second civic and I am nothing but happy. My family only purchases Honda's and this is my first but my families third experience with this specific dealership and thus far all over great! I worked with Tim Smith and he was absolutely great to work with, very personable, obviously knowledgeable, and very attentive. Also within a few days of getting my car one of the back taillights went out, contacted Tim and got it all taken care of quickly and there weren't any hidden charges after it got fixed! This is a great Honda dealership to purchase from, I highly recommend it! read more

The work was done well. This was a $1700 job. The discrepancy was in a discount that I was told I got but didn't. The service rep said see her next time and she would give me some free work but would not give me anything to show this promised discount. I called in after the weekend and left a message with her supervisor to call me but have not received a call back. After a few more days I left a message for the service mgr to give me a call but after waiting 4 more days, no call back again. Cannot get any response. Who should I try to call next. I wonder if there is a Honda national hotline read more

After working here for almost a year, I would definitely recommend this place for any position, and for anyone with any personality, because you would really fit in, if you worked properly and did your job. Everyone has a friendly attitude, it really makes you feel like you are working with a second family. From my first day until my last, every employee had a positive attitude from not knowing me, to knowing a lot. I would not have expected such an awesome outcome from a dealership, but at the end. It worked out so well, and I learned so much. That I hope other people are just as lucky as I was to have that opportunity! read more

If I could, I would give this dealership 0 stars! Beware of their "powertrain warranty!" I bought a vehicle from here and within 6 months the engine was misfiring. My 11 month old baby and I ended up broken down alongside the highway in December in 20 degree weather freezing to death unable to run the car while we waited 4 hours for a tow truck. At first, we called the "roadside service " number which is all automated and when we finally speak to a person they are in India and we can barely hear them on the phone. After spending an hour on the phone, they send me a text with a link indicating where the tow truck is picking us up...well that map indicated we were in a different state clear across the country! So, I called the dealership directly and spoke with the service manager. He gave me the name and number of the tow truck company they use for the roadside service so I could call them directly. Never once did he mention that by calling them directly I would be footing the $400 tow bill! My baby and I waited a total of 4 hours in freezing temperatures for a tow truck to arrive unable to run the engine! When we finally get to the dealership with the car in tow, I wait another 4 hours with my hungry tired baby for Keith to tell me they have no loaner cars, and they're unable to get me a rental car so I'm just gonna have to walk. Two days before Christmas, they offer me a loaner/ rental car that I will have to pay for until repairs are completed. So, my 11 month old, my 6 year old, and myself spend 3 weeks without a car while the engine gets replaced under the "warranty. " During the 3 weeks no one from the dealership calls or texts to update me on anything unless I call first and leave a message then wait days for them to get back to me. When the car is finally finished, they tell me I have to pay $500 for the new engine that was covered under the warranty and the $400 tow bill. I am beyond disappointed with their customer service and transparency of this matter. I feel like they sold me a lemon, then used it as an opportunity to swindle every dollar out of me they could. I would highly recommend running as fast as you can away from this place. read more

My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meantime, I have been supplied with a rental vehicle from Enterprise. The indemnification agreement I signed states that I may choose to have the dealership tow my car to my garage without a fee. After taking possession of the rental, I contacted the dealership to arrange the tow. The sales manager, Coranne, transferred me to another service person who referred me to Honda's national call center. He told me that the dealership's role is to "put on a smilong face while angry people call and yell at them about the scary letter they received", referring to the recall notice. I had been and remained professional, so I found the language he chose to be inappropriate. I contacted Honda directly and they told me that the dealership should be arranging the tow for me, but since my experience was so poor they took my request. However, they did tell me that it would be resolved more quickly through the dealership. The next day (today, 4/6/16) I called the dealership again, hoping they could take care of towing my vehicle, as stated in the agreement I signed. I spoke with the service manager again and she said that I would need to personally deliver proof of ownership before providing a tow service. I asked her if I could e-mail proof of ownership and she said no. I asked her why and she said "just because". I then asked to speak with her manager, but I was transferred back to her own voicemail. I called the dealership again and left a voicemail with the sales manager an hour ago. I have been inconvenienced by this recall through no fault of my own. Additionally, I have had a terrible customer experience. Lee's Summit Honda should abide by the agreement I signed and tow the potentially dangerous vehicle to my home. The treatment I have received reflects poorly not only on the dealership, but the Honda brand as a whole. read more

I took my Honda CR-V here to get a small gasket replaced for leaking oil. They replaced it and a few weeks later i noticed that it was leaking worse than before. I took it back in and they said it was leaking from another spot not the gasket they replaced. I ended up taking it to another Honda dealership who told me in fact that it was still leaking from the same gasket. When i went back to Honda of Lee's summit all they would say is it was now past the replacement part warranty and would do nothing. Curt C. read more

This review is for the sales department- I live in St Louis and had been looking for the right car for a while. I found the perfect 2013 Subaru Forester on LSH's website and put the car on hold after talking to Leslie. She was very helpful and made the process easy. I flew into KC and picked up the car yesterday. Austen and Darryl helped me to close the sale. They had already detailed the car and prepared paperwork before I arrived. All I had to do was test drive, talk about financing/warranties and sign. The paperwork didn't take long, they made sure I was 100% comfortable with everything, patiently answered all of the questions I had, (I'm not very knowledgeable about cars and likely asked some stupid questions!) and had me out the door in about two hours. It was not the all day, stressful situation I've learned to expect from other dealerships! This was definitely the best experience I've had buying a car. The entire staff seemed very friendly and professional. I would highly recommend going to them! read more

I've used LS Honda for the last several service appointments and have been very pleased with their service and follow up. They usually have to order parts which is an issue as it usually requires another visit. The shuttle is prompt and the drivers are courteous. Prices, while high, are standard dealer prices. They call for followup opinions. I'll go back ! read more

Great workers there ! It made it easy for me to get a Honda. They even sent a care package of cookies, never received service this good. Outstanding! read more

Austen, Chase and Nick could NOT have been a better team to help me buy a new car. Female, senior citizens come in alone and do not be afraid to be taken advantage of or feel patronized by these younger guys. They treated me with respect and did not show me any cars that they didn't think I could afford or was interested in. As it turned out I had to ask for a higher priced, new car than what I had originally thought I wanted. After the sale I was given follow up care and advice. I was never pressured to purchase any warranty services I didn't want. It was a breeze and I walked out a couple of hours later with keys in hand. I will recommend the "internet" team and all of the associates to my friends and family.............and already have. read more

By far the worst car buying experience. I planned to purchase a new odyssey with $10k down yet a return phone call or timely decision by the guy behind the glass window was too much to ask. The sales guy was not the least bit educated on the features of the vehicle, etc. In the end, I saved $2k at Jay Wolf Honda with much better customer service. I'm saddened I wasn't able to support a local Lee's Summit business. read more

Don't get a car here!! worst car place ever!! Sales manager was a b**** saying my car was worth shit and started screaming because I didn't want to take what he was offering for my car! hope he gets fired! read more

I had the absolute best experience with my Used Car purchase from LS Honda. John, Will and Jason were incredibly helpful, courteous and made buying a car easy! read more

After denying the need for close to six months, my wife and I finally admitted that with three kids under 5 we needed a minivan. After having done a ton of research online and visiting a number of dealers, we decided on the Honda Odyssey and payed a visit to our local Honda dealer - LS Honda. From the moment I waled into the dealership, I was warmly greeted and received phenomenal customer service. Both Austen and Eddy walked me through the process and allowed me to look at, touch, sit in, and test drive at least 4 different model (various trim, colors, and options). Once we settled on a specific trim level, there was minimal haggling as the price was fair and competitive. From there, it was just paperwork and a couple minutes in the finance office - no pressure, no upsell, no scare tactics, just a friendly smile and a few signatures. Honestly, I had to wait around an extra 10 minutes because the detail guys weren't done after I finished signing docs! I think it's safe to say we've found a local dealer in MO that we'll be using for a long time. read more

Aj is a great salesman. He isn't pushy and he knows his product well. I would recommend him to anyone.

Update as of 01/06/20:Chris Stevens contacted me first thing this morning and stated that he would send two employees out to my residence to look at my car, fix it, put oil in it, drive to shop, further fix vehicle, perform an oil change, and look over my car to ensure that no damage was done. I was extremely happy with this outcome and informed him that if this issue had been handled like this in the first place then all of this could have been avoided. When Jason Stevenson and Zack Mathis arrived at my house to fix my car they were apologetic and empathetic. They cleaned up the oil in my driveway to the best of their ability and were very nice gentleman. My car was returned back to in an hour. Five stars for Chris, Jason, and Zack and their willingness to go above and beyond for the service of customers. One star for Ryan for picking up the phone. I hope he gets some training from the 3 guys above regarding customer service so that his customer service skills improve. Thank you Chris, Jason, and Zach for turning my horrible experience into a more pleasant one. I appreciate your willingness to listen and fix this problem. Original Post: Our 2014 Honda Odyssey received an oil change on 7-23-19. When we walked outside this morning we noticed a huge pile of fresh oil under the van. My husband looked under the car and noticed the oil drain bolt had backed it's way out becoming unscrewed. We also noticed dried oil spots on our drive way. We drive this vehicle back and forth to Georgia and Missouri multiple times hence the high mileage. My husband contacted the dealership and after being informed by the service advisor there was nothing he could do so we asked to speak to the service advisor manager. We informed the service manager, Ryan of the issue, our car being completely drained out of oil, and that they were the last ones to service our car. Ryan told us that is 1. "impossible for it to back out at 9000 miles. It would have backed out at 2000 miles" and 2. "Your car has been tampered with." These statements were his only solution to the problem. He offered no other solutions and we were told nothing can be done. My mother and brother both work at 2 dealerships in Georgia and after contacting them, I know this to be untrue. I also spoke to a service technician who stated that it is very possible that a oil drain bolt can back out at any mileage if it is not torqued to the proper specifications for the vehicle (especially if the bolt is hand screwed). Now, after driving back and forth to Georgia AND more importantly driving with a 3year old, something could have happened to our engine at any point on one of our drives. The fact that Ryan the service advisor manager acted as though we are stupid and know nothing about vehicles makes me angry. With a master's degree myself and family that works at a two different car dealerships in the service department for 20+ years, I can assure you that I nor my family are stupid. As of right now, I am without a car AND without a solution to this problem. We have currently filed a complaint with corporate, waiting on a call back from the GM, and have filed a complaint with the BBB. I am not one to go to this length, BUT given the responses from Ryan the service advisor manager at LSH and his customer service approach I will go to this to make sure that no one else is treated this way. To say that 1. It's impossible for this issue to happen at 9000 miles are strong words to use when an individual has not read, researched, or witnessed every vehicle issue related to an oil drain bolt in this state, country or world AND 2. To suggest the theory that my vehicle was tampered with without looking at my car and producing evidence to uphold such theory is absurd and ignorant. If my vehicle was tampered with then I should be contacting local news to report that an oil drain bolt bandit is on the loose and to notify all near by residents to protect their dear loved vehicles from such a villain. I will update on progress should LSH take any actions to help resolve this prob read more

This dealership was accommodating and helpful. The salesman, Don Shelton, was very friendly and willing to address any concerns we had. I would definitely recommend this dealership and salesman. read more

From sales to financing, the entire process was a hassle with terrible communication. Long story short I was sent home with a different car (same model different features). It took forever to get the car switched out and at one point they just stopped responding to my emails. Financing blew through paperwork and the whole thing felt slimy and dishonest. There are so many Honda dealerships in the KC area- just save yourself some time and headache and shop elsewhere! read more

We have been very impressed with Lee's Summit Honda's new car buying process. It could not have been simpler and more straightforward. In particular our Sales Consultant, Brandon Simpson, was very knowledgeable and responsive to all questions and concerns. This dealership impresses with the overall staff friendliness and attention to detail. I will be enthusiastically referring others to this dealership. read more

I came in early to get an oil change and was greeted by a really nice mechanic when I was on the wrong side (thanks Alex) ! Got to the right side and my car was taken back and had plenty of caffeine and a nice waiting area. Everyone was super nice and the price was great! Thank you! read more

After two great buying experiences, it was ruined after my first oil change. A couple months after my first oil change, I climbed under my car noticed that my skid plate was missing 4 plastic clips and 3 screws had been stripped! This goes to show the Lee's Summit Honda service department has NO quality control. They cannot even replace plastic clips and screws that they stripped. I will say that after a strongly worded email, I was invited back to have the problem fixed. When I arrived, I was not greeted with a manager, or anyone that knew of my arrival. Never received an apology or explanation. I highly recommend having your a service as simply as an oil change be completed somewhere else. Completely disappointed. read more

I went to Lees Summit Honda after having done my research online and visiting a couple of other dealerships. I simply wanted to know if they could give me a better deal than the previous two dealerships. I met with a lady (can't remember her name) who was great. We talked numbers for about 5 -10 minutes and a deal was made. Simple as that. There was no trying to upsell me, no BS about why their dealership was the best (take note Jay Wolfe Honda!). Just two grown individuals making a transaction. Thought that would be the best part, but was I wrong. When talking to Don, the finance guy, again there was no guilt trip laid on to buy their extended warranty. He made a really good argument for why I should get one, I said no and we moved on. That had never happened to me before at a dealership. Once the car was bought, I wanted to get it tinted, so I worked with Sean who was a gem and a customer service pro. He offered me a loaner car while my car was getting tinted which took all of 2 minutes to get that taken care of. Honestly, I have never had such an easy car buying experience. Dare I say, even pleasurable. Everyone I worked with was courteous and efficient and I never left like I was getting the runaround. Will definitely come back to Lees Summit Honda for my next car. read more

I bought a car here August of 2019. Don Sr. was my sales representative, and he was simply amazing! Honestly wish I could buy all my cars from him! As far as the rest of customer service goes, that is why it's a 3 star rating. I have tried to get ahold of finance for three weeks now and still nothing in response. I received two new tires out of the deal, but the other two were more than half the tread of the new ones, which is terrible for an AWD vehicle. I would love to rave about this dealership, but I honestly can't. Just make sure you if you buy used here, that you go and get a used car inspection from someone you trust. It'll save you a lot in the long run. read more

I am really shocked by the negative reviews. I had been to other dealerships before, and had terrible experiences at each one. As a woman, car shopping can be a challenge. So when I found the car I wanted online, through cars.com, I was prepared for the uphill battle that goes with trying to buy a car. John Moos and everyone Lee's Summit Honda exceeded my expectations. Everyone was friendly and welcoming. John, really listened and made getting my car so easy. He even offered me his desk so I could be on a conference call for my work. I cannot say enough wonderful things about Lee's Summit Honda. They are a dealership that knows and understands treating everyone with dignity and respect. I will absolutely do business with them in the future. read more

Our shopping experience at Lee's Summit was great. We contacted 4 Honda Dealerships in the area and even others out of state to find the best price on a new CRV and Rob Weiner truly bent over backwards to make sure we not only had the best buying experience but we were given the best deal BY FAR. Nobody locally could compete with their prices nor customer service. Another thing that we really appreciated is that he not only did Rob matched the best price we found, but he ordered the exact color/model of CRV we were looking for, other dealers weren't even interested on selling anything that wasn't in-stock let alone matching Lee's summit pricing. We were really happy with the whole experience and highly recommend visiting Lee's Summit when looking for a Honda, and if you are there ask for Rob (or set up an appointment with him in advance, which is what we did). read more

WOW, seeing all these bad reviews, I'm a little taken back. I found some vehicles at LS Honda from the internet. I called Leslie H. to check inventory and told her, I am out of state, and I would be down on a Saturday afternoon. Leslie asked me "How much do you want to spend"? I thought, that was respectable, A father of 3 children, I have purchased enough vehicles to say, "this stuff is getting old", but know one has ever asked me how much I want to spend. In the past, they all want me to over spend, for their bottom line. Leslie's tone of voice was like a department store employee, trying to fit you into the right purchase and not the store trying to fit them into the right purchase. Justin K. set up an appointment with me for that Saturday. When I arrived, I told Justin, which CR-V's I would like to take a look at and test drive. Two were sold and two, Justin got them washed and ready to test. The questions I asked Justin, if he didn't have an answer, he said he would ask his boss. It wasn't like, tell me what I want to hear, not at all. I feel Justin was honest with all of my questions, which reflects LS Honda culture. Test drove one and than decided to negotiate on that CR-V, I test drove. I purchased a 2015 CR-V for $46.00 more than my local town was selling a 2014 CR-V, same trim. Justin threw in a set of weather matts, and to my surprise, topped off the gas tank. The gas tank was at 1/4 of a tank, when I was test driving, but full when I was leaving LS Honda. The 3 hours I spent at LS Honda, I never picked up any unfriendly service, anything that would lead me to think they had themselves in mind. I did not feel pressured in any conversations I had with any employee, at LS Honda. I feel their customer service is a 5 star. I am very satisfied with my experience at LS Honda. Jim. read more