I have an older hot springs spa that came with my house when I bought it. I LOVE having it and…read morerecommended hot tubs to everyone who asks because it is the best therapy for an aching body and headaches. However, if you purchase one of these spas do not expect to get any kind of respectable service. It is the worst. I had a slow leak for over a year, multiple trips, hundreds of dollars, explanations from everyone about how hard it is to fix a leak. Halfa** effort to repair it, and I'm being polite. Terrible. I ended up getting a friend I work with who is handy to come by and look at it and he fixed it in 10 mins... by correctly repairing an area that the Crowell repairman had worked on 3 other times. They just kept telling me that the hot tub was old (it is) and hard to identify a leak (it wasn't). The last time the Crowell guy came out, he left things in shambles and tightened the screws into the panel cover so wonky and crazy, it stripped three of the screws completely and they are stuck, cracked the panel, and broke a piece of the cedar off. I had to get a neighbor to help me even get the panel off I had to text the repairman to never come out again. No follow up from the store. I will be buying a brand new one eventually -- and it will be from anywhere but here. I've never written a review on anything but feel it is important to follow thru as a customer when you get terrible service and pay a lot of money to someone.

From the owner: Specializing in: - Swimming Pool Construction…read more- Building Specialties Hot tubs Outdoor furniture Service

we wanted an in ground pool installed before we moved into our new house. Aloha Pools made our wish…read morecome true by building our pool within a month's time. They are extremely professional and worked with us every step of the way. The prices are very reasonable and the quality of the pool is second to none. Tiffany went out of her way to make sure that we were happy with our purchase. we highly recommend Aloha Pools and spas in Paducah Ky.

I am a business owner, and very upset how I was treated with the staff at Aloha…read more Terrible customer service Cheaply made hot tubs that they cannot service after the sell. I recommend going to Crowell or ANYWHERE but this place. They don't even deserve 1 star. I had called about a cover for a hot tub I had purchased, and approached an older woman that works at Aloha. A young kid came at me acting very hostile literally yelling at me asking if I was the one that had called. As he got closer, he said they didn't have that size in back and didn't even give me an option to order. He was very rude and told me it was almost closing time and I would have to come back. It was 5:30p and they close at 6p, and I drove an hour to get this cover. Guy that worked there since age 12 needs to get another career.

Have been a customer for 5 years. This spring I called to get a quote on a new liner since mine was…read moredamaged over winter. Was told Mike would call me back with a quote. Two weeks later after no communication from Mike, I called again. Was told again Mike would call me and that he has been busy. Three weeks later I called again to complain and she said that Mike was in and he'd call me by the end of the day. Well that was 4 months ago and Mike still hasn't called me. Sunshine Pools in Calvert was a breath of fresh air!

New to help but wanted others to know they are a wonderful company to help you with your pool or…read morespa.

I paid this company $1,300 to replace my pool pump and sand filter. They took my money and never…read moredid a single thing. They will not respond to any of my messages or phone calls. I have been scammed by them and do not want it to happen to anyone else!

I just had breast reconstruction surgery so I hired these guys to open my pool and change my sand…read more I told them I needed it totally cleaned so I could just send the kids out to swim. I couldn't be any clearer on what I wanted them to do. I paid them a small fortune and all I got was blue water (yes, at least that was done). When they left I still had a ton of leaves and sand on the pool floor. I would not suggest anyone hire this company for anything. IF you do, be clear and don't pay a cent until the work is TOTALLY complete. I was very dissappointed in my results.

Called me within 10 minutes of my initial request. Came out the next day and took care of my leaky…read morefaucet. Gave me options and stuck to the low end of fair pricing. Knowledgeable and helpful. No issues. I was a little leery after reading a one-star review; however, when I discussed this with the owner, he said he does not do outside plumbing, and that particular customer needed outside plumbing. He said he gave her a referral to someone who does. That seems fair enough to me.

Matt did a great job running a gas line and installing my new gas oven. My 60's-built ranch house…read moregave him some big challenges as the crawl space under the house was not easy to navigate. He was a champ and I definitely recommend him!!!

DO NOT call these guys to fix a clogged drain. I had them come out for a clog in my main drain…read morecoming out of my house. I knew where the leak was because I attempted to fix it myself before I ever called anyone. The first day they came out with just a snake, no hydro cleaning or camera (even though they specifically list that they have a camera on their website) and after they "fixed it" after snaking it twice, digging a large hole in my yard that they did not need to do, the leak came back that night even worse and backed up into the whole house. They came back a second time the next day, with the exact same snake, and did the exact same thing and must have barely broke through enough for it to drain for a couple days because that is all it took and the backup started again. Just call Ponchos.

Great prompt service. Highly recommend. Friendly and knew what they were doing. Came right out in…read morean emergency.