I've been dreading this review, but it has to be done. First off, avoid this store like the plague. I took my 2004 V Star 1100 here for a carb rebuild. First thing I asked, can you do it for under $500. And that's where the lies started.
Initial quote was $480 for the work, which involved replacing a ring and a gasket, an overnight soak, and an adjustment. I was stoked. They asked when the last service was completed, told them it had been a while. They offered to do a tune up, and a valve adjustment, and the total bid was just under $550. Not a bad deal to me, sign me up! Then they said they didn't have the parts in and would have to order them. No problems, I can't drop my bike off until after the weekend anyways, so I asked them to order the parts. No problem, they said. Drop it off Monday, you can pick it up Wednesday, they said. I was super stoked.
Dropped off Monday, called Wednesday afternoon. They still didn't have the parts they said they had ordered last Thursday, but they should be in later this afternoon, we should have your bike ready tomorrow evening. Alright, I say, that's not an issue. Call Thursday afternoon, bike won't be ready until Monday, shipment is delayed. Well, that sucks, I was looking forward to a weekend ride. Not really anything I can do though, they tell me that the bike is taken apart. Call Monday, again. Still don't have the parts, sorry, we'll call you when we do. Uh, no, you have my transportation, I'll be checking in on you, thank you very much. Finally get the bike back on Thursday, a full 2 weeks after they said they placed the order, and a full week and more after they said I could get my bike back initially.
And that's just the beginning. Walk into their shop to get my bike, expecting to pay just under $550, like we had agreed. They tell me it's gonna be $650. Uh, no, my quote was over $100 less than that. He pulls the quote and says it was done wrong, the bill is actually $650. Now I'm pissed. I was not happy before, but you're just adding insult to injury at this point. I also figure if I don't pay, they aren't gonna give me my bike back. I pay, my bike is more important than this stoner in front of me at this point. They wheel my bike out front, I jump on and go, I'm so done with this place.
Get home 10 minutes later confused as hell. My bike sounds AWFUL. Where there used to be a sweet, throaty purr, there is now a tackity-clicky noise that sounds like my bike is about to fall apart. WTF! Put it in first and away I go, back to that damn shop.
Pull up an let them know something really, really isn't right. "Sounds fine to me bro..." Seriously? Do I look like I'm stupid? The mechanic comes out and tells me, after 5 minutes of bitching, that I've got an old bike, the valves were way off, and this is just how it is now. That's not acceptable to me, and I let them know that. And he retorts with "Well, I can do a valve job, but it's gonna be about two grand." Catch that? After charging me $100 more than my quote to break my bike worse than it was when I brought it in, they want to charge me TWO THOUSAND DOLLARS to fix something THAT WASN'T BROKEN when I brought it to them. Jumped on my bike and peaced out, screw these guys.
The next day, I was out of gas. I thought that was weird, because I had a full tank right before I brought it in, but no, got it to the gas station and it took a full 5 gallons. I've since spoken to other shops about all of this. Most of them wouldn't have removed the gas. The few that would have said they'd have stored it and put it all back, it's my gas after all.
The next day my rear brakes failed. I wasn't even aware they were low, as they had just been replaced less than a year ago. Changed my brakes, and the pads were completely gone. Did I expect Lee's to replace my brakes? No. Did I expect them to inform me about any hazardous conditions? You bet your ass.
Fast forward a few weeks, I bring my bike to a shop out in El Cajon. Ask them about the click. It's valves, give us till tomorrow and we'll have it fixed, gonna be about $200. Fine, that's cool, I just need this done. Get the bike back the next day (I was amazed), and they let me know that the adjustments that Lee's did on my valves were more than 100% off (.0004 +/-.0001 and .0006 +/- .0001 is what they were supposed to be, they were actually .0009 and .0012 respecively), as well as the wiring for my carb was routed completely wrong, and while it wasn't an issue at this time, it could be in the future with rubbing.
In sum, I was overcharged, my bike was returned in worse condition than when I left it there, they wanted to charge me $2,000 for a problem that they created and was resolved for less than $200 at Motoworld in El Cajon, they stole my gasoline, and didn't do any kind of check on the overall condition of my bike.
Again, I stress, avoid this shop like the plague. They do not seem to know what they are doing when it matters, and they don't seem to care about their customer read more