This is a world I was only peripherally aware of. And a street I've arguably never driven down…read more But I came. I saw. I bought. But of course, it wasn't that simple. Last week I went to see the Van Gogh Postman at the Albright. Heading home waiting at the Parkside/298 light I was tapped from behind. Not a lot of damage, but enough that it needs some TLC. Which took me to Northtown. Who looked at that damage and gave me an estimate for the othe drivers insurance. But then suggested I look for a trunk lid replacement instead of trying to fix some dents there (not caused by me or the tap from behind). Online we found this place actually had the piece we needed. In the right (not common) color. So that's how I found this part of William Street. The man who helped me is in the picture posted and he was great. And patient, talking to the novice that I am. Another man took me out through the yard - HUGE - to find the right car. This place is really interesting. That's why it's 5 stars. I can't really rate it compared to other similar places because I have no comparison points. But for "new to me" experiences it was up there. Not "bungee jumping" up there, but up there. They took the car part off and I came back to pick it up later. You pay before they take the part off. So they make sure you come back. They called to let me know it was ready and it was a super easy pickup. I have to say, this is a great way to replace standalone car parts. They don't install them, so I'll be driving with this part for a few days until I can get it installed. But ok. They don't take Amex. Which I consider to be close to a star loss issue, but given the sheer learnings ive has over the past few days, it's staying at 5 stars.

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

With the weather becoming increasingly messier, my shredded windshield wiper wasn't up to the task…read more I was on my way home, but realized I had to replace it asap. This was the nearest auto parts store, so I pulled in, and was pleasantly surprised how neat and clean and well-organized this place is. And a friendly greeting from the guy behind the counter to boot. Bought the wiper, and when offered to have it installed - yes, please! So out we went, into the cold, wet night. Shame on me for not getting his name, but the guy was having a hard time getting the new wiper to snap in, so he went back inside to get another thingie. (Sorry. Don't know what it actually was.) Problem solved, and I was on my way, safely able to see through a clean windshield. Excellent service!

The employees are very well trained and provide excellent customer service. I recognize they they…read morehave a diverse workforce. Women in other auto parts stores is not common. The ladies do an excellent job at providing the right answers and advice. All of the employees are well trained and courteous and helpful. Parts are high quality and price competitive.

This is the NAPA we usually go to when we need anything for our van fleet. I've never had a bad…read moreexperience here and even when I showed up yesterday with a lack of information the gentleman working figured out what I needed and helped as much as he could. Friendly staff and competitive prices!

We were in a pinch and Napa provided with a service above and beyond their regular call of duty…read more Renewed my faith in humanity!

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

Went here for a few winter items and also get a code read for a check engine light. Manager JACK…read morewas super helpful and informative. A+ customer service!!!

On the eve of a storm my windshield wiper fluid light came on and as much as I didn't want to stop,…read moreI knew I had to and I'm really glad I did. That's where I met employee Leo. He not only explained the differences of the fluid choices, he actually put it in the reservoir for me ( I couldn't find the button to open the hood - I know, I know - in my defense, it's a fairly new car lol ). Leo also noticed my coolant was nearing the low line... we went back into the store and he found the correct coolant, showed me where to fill it and most importantly, WHEN to do it. Thank you Leo, I followed your instructions and glad I stopped, seeing the temps are dropping into the single digits , I feel you saved me from a possible disaster.

Well, after checking in, while waiting, I read all the one-star Yelp reviews. I told the employee…read morethat he had bad reviews. He advised me that must be from the prior service managers, which I knew was a lie based on the dates of the review, unless they just changed within the last 10 days. I thought I may have needed a new battery, so I asked if I could get a diagnostic test, I was advised NO without an appointment. Well, because I feel I'm a mechanic, I said okay I'll just buy a battery. I was advised they could put it in. Was told wouldn't take long, but it took over an hour. Maybe I'm just inpatient, but I thought an hour was long. The person helping me was very nice and helpful. Unfortunately, the battery obviously wasn't my problem, as I still have the same issue, so to the dealer I go. They also didnt know the car needed to reset after replacing the battery, so in the parking, like I had to google how to reset. Lessons learned. 1. Im not a mechanic. 2- Some things you just need to stick with the dealer. I'm not sure about pricing, but it cost me 250.00 for the battery and installation. I'm hoping that was a reasonable deal.

Came in to get a tire patched . My husband made the appointment the previous day . Upon arrival I…read morewas told the wait would be 30-45 minutes , so I decided to stay . After an hour I approached the gentleman who checked me in and was told my truck hadn't even been pulled into the bay yet . I asked when would it be pulled in and how much longer would the wait be ? He responded he would go ask and NEVER left his seat !! Upset by this , I called my husband and told him what was occurring . While talking , another lady overheard and offered to pull the truck in to have it serviced . This resulted in another 45 minute wait just to be told I "needed to purchase a new tire" . ILL GO ELSEWHERE NEXT TIME !!

Erik, the store manager, was an exceptional help to me when I had a problem with my truck…read morebatteries. Erik went out of his way to help me select the batteries and then even installed the batteries and retested the whole system to insure everything was working properly. This happened on Sunday, Aug. 25th, 2024 and he made the time to do this when the store was also very busy. He made sure that the other customers were serviced and also took great care of me as he could. Great example of a good retail manager who provides great customer service...Thanks Erik.

I went to the closest auto parts store to me. When I stepped in, a lady was working on something…read moreand walked away from me: not even a greeting. Then, the three potential customers were left alone. For a good while. Then, an employee sauntered in with some items. Apparently, he was the only person working front of house. And he never acknowledged me or the now three other customers waiting for an employee to help us. When an older man came into the main store area, I asked him if he was going to help us? He said something snarky and went about his ignoring us. I then made the choice to leave the store. Good News: the second store that I went to was "night and day" better. It was clean, and an employee greeted me immediately. Go to AutoZone on Union Ave. So so much better.

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..