I come here to buy stuff for my car. The staff is always very friendly and extremely knowledgeable…read moreand helpful. They always greet you when you walk in and ask what you need help with. If you aren't sure the exact model of a part they will happily look it up for you. They will also offer advice if you aren't sure what to buy. Once you check out they are always happy to help you install what you purchased. I was there last week and it was no different. It was an easy and positive experience. I had some speed bucks credits that I was trying to use to stock up on things I keep in the garage. The gentleman told me I can use as many as I want but each credit needs to be used in a separate transaction. No one told me that before so I was thrilled that I could buy everything I needed that day. Great customer service!

Service with a smile…read more I came here looking for a rear window wiper after not been able to find it at a different auto parts store. Apparently this window wiper is not super common. They only had two left. The best thing about my visit wasn't that they had it in stock. It was also that it was only $11 (Delta Sonic wanted to charge me $30 for it) and they installed it for me. Even though it was snowing! It took the guy like 30 seconds to do it. It probably would have taken my some 5 minutes to put it on my car.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

I'm in the car business and recently ordered a bumper assembly from a salesperson named Chad. He…read morecharged me $450 for a part that was broken in three places. I arranged for someone to pick it up from their yard, and when they arrived, they sent me photos showing the part was damaged and left outside the yard. I immediately called Chad, and he promised to resolve the issue the next day when he returned to work. However, after multiple follow-ups, Chad completely ignored me. The only reason I placed the order with him again was because they owed me a credit from a year ago and never refunded my money. On top of that, I spent $350 to have the part delivered. Stay away from this junkyard--these people are truly unprofessional.

To whom it may concern @Marks Auto Parts I would like to…read moreexpress my deepest appreciation for this employee of yours, Ashley Simone. Ms. Simone was an immense help in helping me get my refund completed quickly (wrong part ordered by me) and most importantly obtaining a discontinued part (a rear windscreen for an 07 Kia Amanti) that was literally nowhere to be found in the U.S. but she managed to locate the only one available and arrange to have it shipped directly to my installers business in Augusta, GA. This was a six week ordeal and she was always pleasant and friendly to me every time I called or e-mailed her. These days it is rare to find someone who does what they say they are going to do and do so in a timely manner. She is a true asset to your company. My mother-in-law who is 85, was ecstatic to have her car back which made my wife extremely happy as she had become the chauffeur to her mother.

Went here to do my inspection and they were wonderful. It was the end of the month and I arrived at…read more4:30 (they close at 5pm). They squeezed me in and it was effortless and flawless. The inspector helped himself to one of my zebra cakes I left in the passenger seat but it was the least I could do given that they squeezed me in. Definitely come here if you need a last minute inspection!

These guys are great. Super chill, affordable, and quick. Stopped here on my way to work for a tire…read morechange. Easiest auto shop visit I've experienced.