Purchased a refrigerator, paid in full on agreed upon price, including full delivery fee of install…read moreand removal of previous unit. The delivery process went great - The gentleman from the apparent outside contracted delivery service were kind and careful. After installation it was found that Maruszczak Appliance did not include/forgot the refrigerators filter, which comes standard with purchase. As a result the delivered refrigerator screen is showing red error messages along with no running water/ice As the filter is needed for said function. Purchase was made on a Thursday, delivered on Saturday morning. Gentleman who installed said they would reach out and have a representative deliver the filter same day. After doing my own due diligence after not hearing any follow up, I called in and spoke With a Maruszczak representative, who offered no apology. Simply stated that I myself could make the drive to pick Up the filter today or would have to wait until Monday for someone to be able to drop one off. Perhaps I expected too much, but when you pay in full for an appliance along with a delivery and install fee, don't you expect to receive said appliance in its full working condition? I simply asked if I took the time to make the trip up today, could a spare filter then be included -"Nope." We love the fridge, but The reality is we will be looking at red error messages and no water/ice feature for the duration of the weekend because The company we purchased through failed to assure it was installed or present prior to its delivery preparation.

The staff was extremely rude and confrontational. The appliances are sky-high expensive. You can…read moreget the same stuff online or a big box store for a fraction of the cost. Neither me, my extended family or close friends will ever shop there again. I do not recommend this place whatsoever.

I'm shocked they don't have a review on here. Stellar service, spot on time, reasonable cost, and…read moregreat customer experience overall. Scott came out and made quick work of my needed repair, didn't try to sell me anything, told me exactly what the problem was and how he was going to fix it. They will get all of my calls and they'll be the first I recommend to anyone.

They told us we needed to purchase a part that cost hundreds of dollars and we had to wait weeks…read morefor it to come in. They put the new part in and our refrigerator went out within 9 months. We called them and left messages for services again because their repair job included a one year warranty and we had paid over a grand for repairs. They never returned our calls. Called another appliance repair company in south suburban Illinois and they said the guy put in the wrong part that we didn't need, instead of repairing a leaking seal and replacing freon. This company is a RIP OFF!!!

The best store in the area to buy appliances. Selections, fantastic customer service &…read moreknowledgeable staff!! My rep, Ryan listened to my needs & stayed within my budget. You won't be disappointed.

Such a great and honest company. My year old whirlpool refrigerator stopped cooling and called to…read moresee if they could come service it. Elise (might be getting it wrong) told me to call whirlpool and see if they will cover it first before having to pay for someone to service it. Instead, she could have sent someone and not cared it would cost a lot of money! Whirlpool ended up covering labor and parts!! Can't wait to purchase from them in the future!

Very disappointed because NO HUMAN can answer a phone call seeking help with a computer transfer…read morethat was supposedly completed! NOT!!!

My husband enjoys Best Buy so we drop by at least once a month. Employees are friendly and they…read morehave an entire appliance section. Most recently I picked up a nice coffee bean grinder as I refused to purchase it from Amazon. If you find a lower price elsewhere then they will price match for you.

I placed an online order and it was ready in a reasonable time frame. As I arrived, I waited over…read more14 minutes at the order pick up. I checked in but no one came. I finally walked over to another register and was taken care of promptly. 3 stars because employees were standing around on their phones and conversing instead of offering help. With the prices at a premium at Lowe's, I highly suggest being more customer focused especially since the store is always so empty.

I needed a new oven. I admit I am probably not as thorough as I should be when I am choosing a…read moremodel. I got it on Tuesday, December 30. I was pretty busy on December 31 & January 1 because of the holiday. I was barely home. But on January 2, while I was home and nursing a hangover, I looked over at my new oven and thought that the display was rather small. I walked over to it and did not see a clean button. So I got the instructions out to find out how to start the self cleaning function. This was $1000 oven, and there is no self cleaning function!!?? I had no idea they even made ovens nowadays that don't clean themselves. So I called the 800 number, and long story short they told me since it was past 48 hours, and I did not use a Lowe's credit card, and because it was installed, I am stuck with the oven I bought. I repeated to the rep on the phone, you're telling me that the oven I just bought and was delivered on December 30, three days ago, while the past two days have been a holiday is not returnable and there's nothing you can do? And he said yes, there is nothing I can do and said if he did start an exchange, he would potentially lose his job. So we ended the call, and I just accepted that I'm going to have to get down on my hands and knees and clean this oven like it's 1970. The installation guys did not use the gas piping that was purchased with the oven because they said mine was sufficient, so they told me I could take it back to the store for a refund. So I did. And when I mentioned to the girl at the return counter that I was shocked this oven did not have a cleaning function and I tried to return it, but was rejected, she said, let me get my manager for you. Within 15 minutes, Sara arranged delivery for a similar oven and also arranged for the one I purchased to be picked up. She didn't charge me a restocking fee. She didn't charge me another delivery fee. I just paid the difference for the oven which was about $70. When I called Lowe's customer service, they did not suggest that I check with my local store. I'm so glad that I did. I honestly didn't think it was going to make a difference, but I figured the worst they could say was no. And now I have a very similar oven that cleans itself. The rest is in the dishwasher! Thank you, Sara and thank you to Lowe's for making me a very happy girl.

Great selection of quality items and easy returns. Employees will walk you to items that you need…read more The value here is in the quality of the merchandise. I usually find what I need here with one stop.

Definitely not my favorite location. I was looking to get a LG dehumidifier and Walmart had it…read morecheaper but customer service refused to price match because they don't know if Walmart has it in their brick and mortar location. This was unfortunate because two employees had to fish the dusty unit from the very top shelf via ladder and it took them quite a while to source the ladder. A lot of time was wasted and because customer service refused to price match -- I ended up making the purchase elsewhere for cheaper.

My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

Aaron's Furniture in Merrillville is seriously the Worst One I've ever been to. Customer service,…read moreTRASH. No one wants to do their job. Always putting any phone call with a question on an employee that's "not in today" in order to not deal with the issue at hand. I literally had to go up there to get anything done. Then their delivery men are a joke. They didn't even have the correct tools to assemble the furniture for one. For two, I provided them the correct tools to assemble said furniture and still stripped out heads and STILL left everything finger tight. So I had to reassemble everything myself. On top of that, they forgot to bring 2 of the 8 pieces which took another 30 days to receive and then when they did come in they tried to tell us it was not on our lease agreement. Lastly, we leased an eight-piece, but since two pieces were forgotten, they tried to charge us for an eight-piece outfit PLUS two additional items equaling more than the total of the eight‐piece we originally ordered. Worst service ever!