I had the pleasure of visiting this store on both Friday and again on Sunday to both pick up an…read moreorder, and to do a return. Darlene, another associate, and the manager on duty (I wish I knew his name) provided me with the highest level of customer service. He made my day! He was a one man show on the floor and handing pickups and he even located my 18" Baker Santa that I was looking for online. Darlene found me on the floor, and she let me know that the manager had located my item. When I got to the register, Darlene took her time, and she made sure that my coupon was properly applied. I was able to find the most unique garland & Santa's. They have something for everyone. The store is neat, clean and well maintained. My order was quickly and efficiently processed with a smile. Darlene was professional, and I loved the way she worked to provide exemplary service as she even assisted her coworker when I arrived with my return.

Huge store filled with home decor and furniture. It is perfectly organized and very reasonably…read morepriced. Would definitely recommend for textiles and furniture but Hobby Lobby offers nicer signs.

Delivered wrong bed when we clearly showed them which bed we ordered. We even went to the shop to…read moreconfirm the bed we wanted. Didn't even refund money and wrong bed didn't come with parts that were "included". Waste of time and effort. Left us furious because they still tried to charge us for a bed that we didn't ask for us. Power hungry people! Update: STOLE MONEY TWICE FROM CREDIT CARD, WILL BE PRESSING CHARGES!!!

Best service and furniture at great price they where so helpful and delivered and put everything…read moretogether

I love my new furniture from PM and the customer service to the delivery team knocked it out of the…read morepark. Special thanks to the delivery drivers Quon and Lou along with the GM Bob. Its excellent to finally have furniture from my employer and now I'd like to be your designer so please request me and lets create your dream room!

The general manager and Lisa Young were very accommodating and very nice. There was no pressure…read morewhatsoever to purchase anything just gave us all the facts to make the best decision possible for us.

I love this store. At first the name threw me off but the furniture and items in the store are very…read morenice a great quality and the prices are amazing. There outlets section in the rear of the store is absolutely amazing. I've gotten some great deals there and I will continue shopping there. Update Oct 26, 2018 I was amazed when I first started shopping at Bob's and that has not changed as far as the outlet section of the store. The retail section of the store also had great prices however, they stick it to you with the delivery charges. Their prices are cheaper than Ashley furniture, Art Van, The Home Place and other stores but when they add in delivery charges you will end up paying more for your furniture than most places. The kicker is they charge based on how much you spend. Example: If you purchase a sectional for $1,700 the delivery amount is $300 but if you purchase a sectional that is the exact same size but cost more, your delivery charge goes up and there is no cap on the delivery charges. I will continue shopping there but only in the outlet section.

Five stars to Pete the salesman…read more Purchased a recliner on 5/14. Arranged/promised delivery today, 5/21. Text yesterday said the delivery window would be between 10 a.m. and 1 p.m. today. Text at 6:06 a.m. this morning: "TODAY'S THE DAY! Your merchandise is out for delivery & estimated to arrive between 09:45 AM - 12:45 PM." 1:00 comes and goes. Nothing. 2:00 comes and goes. Nothing. 2:45, I text back yesterday's text that invited questions. "Where are you." Response: You are schedule for tomorrow. Wait, I was scheduled for today and I have the texts to prove it.; Response: Delivery scheduled: May 21, between 10:00 a.m. and 1:00 p.m. The tracking link provided DOES NOT WORK. As I continue to wait to get an update, I get: 2:49 p.m.: "I'm sorry to inform you that the item could not be delivered today due to an unforeseen situation at the warehouse." Offer to reschedule for next week on the 27th, 28th, 29th, or 30th. But WHY has it been delayed? Why didn't anybody call me. Been sitting around since 9:45 [due to this morning's text] and now it's FIVE HOURS LATER and 2 hours past the latest time promised. I should get a discount, right? Ummm, we can't give you a discount until after we deliver the chair and then we can "evaluate the entire situation further." What kind of idiot would agree to let Bob's "evaluate the entire situation further" AFTER you've already allowed them to deliver it [at a charge of $69.99]? Guess they deal with idiots all the time. "I want to talk to the store manager." Response: Call the store. So I call Bob's in Merrillville. After two operators and 16 minutes total on hold, Jessie comes on. At least she has an answer: They're having problems at the local warehouse and your chair is coming from Ohio. So why didn't someone contact us? Ummmm, sorry, those computer texts are from a different division of the company. WHAAATTT? So you send me a text YESTERDAY promising delivery between 11 and 2, and then you send one at 6 this morning promising delivery between 9:45 and 12:45, but NOBODY can text or call and say . . . sorry, can't make it today? And the links that supposedly take you to a tracking page for your delivery truck take you to a page that says "Delivery Tracking Not Available?" You think Jessie offers any discount? Any upgrade? A coupon for a White Castle? Nope. Just a "we're sorry" and "I see we can reschedule you for next week." Ummm, no thanks. CANCELED. Bob's will never see us again.

My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

We haven't visited a Value City in over a decade. I was surprised to see such stylish options…read more Although the store isn't huge they had a nice selection and custom options. We met Keith and he was great. He was able to give us a quote for a sectional and even offered to come in on his day off to help us after we take measurements. There is currently a Black Friday salediscounts up to 20% off which offers more value.

Trash. Chinese garbage. Scratches all over. The instruction sheet seems like a practical joke…read more Destroyed my wall. Nothing is even. The back hook mounts aren't centered nor evenly spaced. This is a joke. Oh and they never called when it came in, I had to go hunt it down. This place is a joke. Don't ever shop here.

Walter E. Smithe furniture is a company that wants to ensure customer satisfaction. I had a small…read moreissue and they went above and beyond to help me work through the problem and make sure that I received my furniture timely and that I was happy with their customer service. I have designed my whole house using WES just 2 years ago. I am in the process of designing our next home and will definitely be purchasing from Walter E. Smithe again

This is a bait and switch store!! Come in and I can get you some quality furnishings for very…read morelittle money! I went in and literally had a heart attack, because I had never seen prices so high! Money is tight! I can not make my furniture right now!!!!!

Furniture 4 Less is the place to go for furniture! I had a pleasant experience with the staff…read more Everyone was so friendly. Most importantly the prices were very affordable. I had been shopping for furniture for quite some time. I was pleased to see such a large showroom and a big selection to choose from. I had no problem picking out a bedroom suit and they had no problem delivering it to Whiting! I strongly recommend this store to everyone!

I own a truck business and was in the market for a new mattress. I stopped by American Mattress and…read moremet Patrick, who helped me pick out the perfect mattress for the business. During our meeting, I dropped some cash out of my pocket without realizing it, only to receive a phone call an hour or so later from Patrick, who asked if I lost anything. After checking my pockets, I realized what happened, told him the exact amount lost and he immediately offered to mail it to me right away. Just when I thought that kind of honesty was extinct in the world today, Patrick proved otherwise!

I really love this store. They have excellent quality furniture and upholstery. The owners are very…read moreknowledgeable and helpful. They have even more available in catalogue for special order. Finishes done by the store can be customized to match existing furniture so no one will ever know your new piece didn't come with the old one. They take lots of time assisting customers who want to finish their own furniture and have everything there for purchase to do so. It's nice to be able to see the quality of the furniture you are purchasing before a finish is on it.