We had Brandon come out and he replaced our water heater in a hour ! We were so happy meeting him and the service and response time was amazing!we had him come fix our tub the next week! We will only use them from now on! Don't bother going anywhere else! They are amazing pros!!! read more

I have been a long-standing customer of Lee Mechanical. Sadly, during the height of the Covid-19 Pandemic, at a time when families were panic-stricken, and wondering if their jobs would be there tomorrow, Lee Mechanical used this as an opportunity to "TAKE ADVANTAGE OF THE PREVAILING ECONOMIC CONDITIONS." I was SIGNIFICANTLY over-charged in 2021 for my Whole House Generator and the Salesperson (D.B.) flat out LIED to me stating that they would come out to conduct first year service check on the Generator and afterwards it would be a 2-year maintenance, at cost. Unscrupulous people. SMH **NOTE: I was forced to award them at least one star by this review system. They deserve NO STARS. read more

If i could give ZERO stars, I would. I literally just called to get out 2 commercial buildings serviced/repaired. The airhead that answered the phone, apparently saw the area code that I was calling from and hung up on me. How ignorant was that? Apparently she doesn't know that people move to different states, have different lines of businesses, travel, etc. just bcse you don't have the SAME area code as the business you're calling doesn't mean that a solicitor is calling you GENIUS. So thanks to her, we gladly found their competitor and are more then willing to give them our money, business, and referrals. Train your employees better and your Yelp reviews just may increase. **And NO "Kendra" my review is NOT a scam, I have better things to do. I just figure I'd advise others on the bad customer service I received. read more

I called Lee Mechanical about a slow-leaking toilet at my house. They showed up on time but strangely didn't offer a permanent fix to the leak...said "we'll see if it holds in a few weeks". I've never heard of a customer who wants a temporary fix to a water leak, especially since I made a point to tell him to spend the time to fix it right. Unfortunately, after paying Lee over $300 (now I know why they demand payment at the job site prior to departing) it started leaking again almost immediately. I called a more professional plumbing company who wasn't in a hurry to rush off to the next job. They fixed the leak-permanently, for (another) $300- as any customer would want. For $600 I could've installed a whole new toilet and floor! Do NOT use Lee Mechanical. read more

I called Lee mechanical about getting a new A/C and they were way cheaper than anyone else and listened. The price was in the 3's for a high rated elite series 2.5 liter when nearly everyone else in town wanted near 4K-5K . Plus they fixed a run issue and upgraded a feature with my furnace. They put it the a/c unit high on gravel as I requested which everyone should do b/c the plastic sinks over time-I like it high off the ground b/c of snow, and water. read more

Lee Mechanical is our go to contractor for plumbing, HVAC and electrical work in our home. We have an older home that requires extra TLC and every member of the Lee team does a fantastic job guiding us on the best options to upgrade our home as necessary. read more

In the past year I used Lee Mechanical for plumbing issues several times. The first occurrence was for new bathroom plumbing.The Lee technician quoted me a price and when it came time to pay it was higher than quoted. I requested a detailed bill and what I found was he charged me for an additional hour. He corrected it and I accepted it as human error. I had a couple of visits after that for small issues that I felt were handled well and priced right. In December of this year it became clear that each Technician charges as he sees fit. Some choose to be honest and others will take advantage. The tech was here for one hour and charged me 500. I asked him for a detailed bill he said it would be emailed to me. I assumed the parts would be outlined - as well as the labor. The invoice I received was not detailed. It simply said provide and install hose bib. I called and requested a detailed bill and also asked what they would normally charge- I was told 200-300. I have repeatedly emailed requesting the itemized bill- I have not received a response. I have to assume if the job and pricing were accurate I would have received the itemized invoice. Kenosha Plumbing here I come. read more

I have mixed feelings about this company. As I understand it, my landlord had contracted them to bring this 100+ year old house into compliance for renting. Whether it was them, or previous electricians/contractors/landlords, my apartment was not up to code when I moved in. I reported to my landlord, who called Lee. The woman on the phone indicated to me that they were going to band-aid all the outlets, and leave it as that, which was what their original contract had specified. Boo. 0 stars. But when the electrician showed up, and saw what was actually going on, he looked for the root cause of the problem (one ground wire that had been cut off instead of connected), and fixed the problem, rather than band-aid it. For this, I'm very grateful. So bottom line, Kudos to Kyle for doing the right thing. But not to the office manager (or whatever her title is) for wanting to just band-aid over it. read more

I paid $371.70 to have a bathroom sink installed that I purchased. He was here for one hour. When I asked for a detailed bill I was told there wasn't one. So the hourly labor charge is $350 apparently. I know to ask for an estimate first, but I did not. Lesson learned and now I can warn you. read more

I cannot express in words how much I appreciate Lee Plumbing and particularly, Nick Peter, who did the clean up and top-notch repairs. I received service like no other company would have ever provided and truly don't know what I would do without Nick. This is the second time they have immediately come to the rescue for me. Nick is incredible and went above and beyond to help a damsel in distress when the water heater leaked and I had a flood in the basement. It was a mess! He was kind enough to call me back at 6:30 am, immediately came out to observe the situation, knew what needed to be done, and even though he was completely booked that day, stayed to hold my hand and pushed back his other appointments in order to take care of the grueling job. He even went as far as helping me clean up the soaking wet carpet! Unbelievable and priceless. He was so thoughtful and kind and I couldn't hug him enough! What an asset he is to the company. Rose read more

Our water heater stopped working and we called Lee Plumbing to get a quote for the repair (we already knew the part that needed to be replaced prior to making the call). Over the phone we were told the part would cost $45 plus labor which was $125/hour. The office representative stated that it would most likely take less than an hour to replace that part so we were expecting to pay $125+$45, roughly about $170 plus tax. They ordered the part and when the technician arrived he immediately noticed the water heater just needed to be reset (meaning a button had to be pressed similarly to the electrical panel reset), took about 1 second to do. Then he put the cover back on (4 screws) another 2 min. Then he lit the pilot and the water heater started working right away. He then looked around and spent another few minutes cleaning the vent. He also noticed the flame was lazy and informed us we should contact the gas company to come out and check the gas pressure. It was just my mom and I at that time, so he proceeded to explain how the water heater works, the dangers of carbon monoxide poisoning, etc. This was all valid information, but we weren't asking any questions. Then he spent more time taking videos of the water heater running, showed us the videos etc. I didn't realize it at first, but he was literally dragging and making conversation to justify the billing. I was running late for an appointment, so I asked him how much it would cost so I can leave. He told us $295 plus tax. My jaw dropped, he had been in our home for about an hour of which 15-20 min were spent working on the water heater issue, and the rest was just making conversation, providing unnecessary or unsolicited information. I even said a few times that I don't need to know how the water heater works and I am running late. Then we spent another 15 min arguing about the cost, he called the office, tried to charge us for material and labor even though no materials/parts were used. I had to leave, so he ended up charging $195 plus tax for 1.5 hours of labor for a 20 min job. I would have been happy to pay $125 plus tax and be able to take a shower with hot water prior to my appointment, but instead I ended up being taken for a fool (I think it's common knowledge that service repair men take advantage of women that are home alone). I was very upset and late for my appointment so I decided to call the office the next day to provide feedback for my experience. The office manager called me back a few days later. She did not seem interested in what happened and informed me that since the water heater is fixed there is nothing really she can help with. I hope this information will help someone in a similar situation. Next time I will make sure to confirm for the price once the issue is fixed and not allow the service person to drag in order to charge more labor cost. I am very disappointed with the customer service received from the office manager as well, she could have at least been nice about the situation. read more

Imagine buying a house, nicely kept up, the HVAC system seemed decent, and well maintained. Then, winter came along and the furnace craps out. Why? Because the system had cracks in the heat exchanger (causing the carbon monoxide detector to go off) and when checked out it wasn't worth it to replace the heat exhanger. Who was the contractor whose stickers were ALL OVER EVERYTHING? Lee's. They didn't catch a cracked heat exchanger (DANGEROUS!), and I didn't expect to have to replace a furnace months after buying a house. Needless to say, I will not be using Lee's in the future. read more

I was skeptical of the service from Lee Plumbing after they lost my initial work order, but since we had had good experience with them at my workplace, I gave them a second chance. I am glad that I did. The plumber called as expected with and ETA for his arrival. Once on site, he quickly jumped into action fixing my sink drain, devising a solution for a tricky sink installation that had stumped my best DIY efforts. We discovered after the drain installation that the pipes still blocked the vanity drawers from closing and the plumber offered to help me shim the cabinet to make room and reattach the cabinet to the wall. While only taking an extra 15 minutes to complete this task, the job would have been much more difficult without his assistance. His expertise, willingness to go the extra mile, and his concern that everything was functioning properly before he left was something that you don't always find in the trades. Kudos to Lee Plumbing! read more

I would give 0 stars if I could: guy comes over to fix frozen water pipes in mobile home. He asks if pipes are copper or plastic and I say I dont know because I hadnt lived here that long and pipes are under the trailer. So he assumes they must be copper since it is an older home. He calls the office to have them bring a unit to thaw pipes. We wait for an hour during which time service guy sits at my kitchen table talking nonstop. The unit arrives but is useless bc pipes are plastic. Im billed for one hour labor plus house call! Now I am about $175 poorer and still have frozen pipes. Service guy was nonchalant about it. Left me in tears. read more

I had some leeking in my plumbing by my toilet. They came over and broke a hole in the toilet and had to pay for a new one a few weeks later. AVOID! read more

My handyman advised me to get a plumber for a blocked kitchen pipe. I called Lee and was told there was a trip fee and a plumber rate of $104/hour. Plumber came and told me that there would be a one hour minimum fee of $125/hour and an equipment fee for the snake (that he wasn't sure was long enough). This basis information was not provided when I called in. read more

Water heater was not working. Got an appointment the next morning. Upon inspection the heater was leaking and needed to be replaced. They changed their schedule to accommodate me and replace the heater same morning. Kevin was very professional and friendly. He updated me with progress reports several times. Very satisfied with this company. read more

wow! Shane Wilson and Tom Lee were two of the nicest, most professional and competent individuals I have ever met. They were on time, went above and beyond the bid and beyond what the bid mentioned. They were very neat from the beginning to the end. They exceeded my expectations. I would highly recommend them to anyone who has any plumbing issues. read more

So many problems with Lee. Below is the whole story of my experience with Lee, enjoy the short novel to explain it all: My heat went out sometime during the night so I called first thing in the morning (Thursday). Since I had an appointment that day, I asked if the technician could come after that time. While at the doctor's I received a call that the technician was on his way. After that mix-up, I arrived home and the technician arrived shortly after and diagnosed the problem. Lee did not have the part in stock so they ordered it and had it overnighted. The next day (Friday) the technician arrives only to find that he ordered the wrong part. This of course means they cannot get the correct part until Monday. Meanwhile, it's -5 degrees outside. During the weekend, I find that the technician left a gas leak from the furnace (right next to my running gas fireplace). After this fiasco, I called the office early Monday morning asking for the favor to have the technician scheduled to arrive no sooner than 5:00 pm since my boss was questioning why I was taking so many days off to fix a furnace. The person who answered was extremely rude and kept speaking over me, telling me they would not do such a thing and I should be at home so they can fix my furnace. After a few minutes of trying to get the Lee representative quiet to listen to me, she finally listened to what I had to say and as I explained the situation that had already transpired she finally started being somewhat helpful and we reached a compromise of an appointment late in the day. We finished the conversation with the understanding that they would call me when the part arrived so I could make the 45 minute trek from work to home to be there to let the technician in. Fast-forward to 3 pm, still no call from Lee so I gave them a call for an update. I was told the part wasn't in yet but another promise they would call the moment it got in. At 3:45, I received a call from the technician asking why I wasn't at home. He was there at my home with the part in hand ready to install it. After rushing home, the technician installs the part and after installing, he was very polite to listen to my frustrations in dealing with Lee over the past 5 days as well as his breakdown of leaving a gas leak right next to a running fireplace. He promised he would bring it up to his Service Manager and I could expect a call from the service manager. This was on 12/19/16. I am writing this review on 1/11/17. Still no call from the Manager and to top off this whole circus, I got a bill on 1/6/17 where I'm being charged for the incorrect part plus I'm being charged for an excess of labor. Not only the time that the technician was installing the part but also the time that it took for me to explain to him the problems. I would estimate that it took the technician 45 minutes or so, and I'm being charged for 1.5 hours of labor. Requests to have the technician call me have so far been ignored. I would not recommend Lee to anyone. UPDATE (1/16/17): I called in to Lee and asked to speak with the Owner. I was put through to him where I aired my grievances. He was very polite and listened to the whole situation. I believe he had read this review online prior to my call. I'm still rather confused over the whole situation. He described how he had a different invoice in front of him than I had in my hands. Not sure why a different bill would be sent than on record at the company. No explanation offered on why I was being charged excessively on labor. I refused to pay tax on anything to make up for lost time at work, the owner did waive that. All-in-all, I still do not feel the scales are balanced between the ineptitude displayed by this company in handling my emergency and what I had to pay out to them. If you should choose to have Lee work for you, ensure billing is correct and be prepared to follow-up to ensure they have done a proper/satisfactory job. I still would not recommend Lee to anyone read more

I needed a gas line run from the meter to the furnace as I was switching over from electric to gas. I called Lee Plumbing so I could get an estimate but nobody picked up the phone; so I left a message to return my call; I'm still waiting; I guess they don't need work!!! read more

Do not use this company. Had some service done - (a winterization) ended up with a broken pipe in the Spring. Called and they would not take any responsibility for the broken pipe. Even talked to the owner. They said "no guarantees" Geez, thought that is what we hired them for!! There are other companies with much better reputations. STAY AWAY FROM LEE PLUMBING!! read more

UNSATISFACTORY - Called Lee Plumbing out to repair a continuously draining water softener. I was told that he would discuss with me BEFORE doing anything that would cost. He didn't. He cleaned the water softener and did not fix the problem. After he was paid, he "kindly" informed me that he did n ot know this unit. I called them the next day as the draining issue remained. I was told that they would call me back that Friday, and every other day of the following week. It's been 2 weeks and no news / phone calls from Lee Plumbing. STRONGLY DO NOT RECOMMEND. read more

Had an appointment at 1pm. It's 1:40pm now and not a word from Lee Plumbing. I called about 20 minutes ago and they said the guy is on his way. This is rediculous. I should have listened to the other reviews. read more

Had someone come out from Lee to get an estimate on installing a whole house generator. It's been over a week and still have not received any prices. If they didn't want the job, they didn't have to waste our time as well as theirs. read more

quality contractor. came out, gave me a price before they started. did the work for the price they said. very happy. referred to them by my neighbor. will use them again for my plumbing, hvac, and electrical needs. they also do a lot for the community. great family business. read more