Dr. Kleckner has been my primary care doctor for about 6 months now. He's a very nice and caring…read moredoctor. His nurse is great! It's a small office location, kinda hidden behind some bigger businesses. The front office staff is friendly and helpful. If you're looking for a caring practice, then Dr. Kleckner's office is an excellent choice!

DR Capen is a wonderful Doctor who truly cares about his patients.I have went to him for years and…read morethe staff is wonderful and considerate always smiling.

Dr. Capen is very thorough and works for patient centered care, his staff, however, operate in the…read moreopposite extreme. Four office visits and I am yet to experience less than a 2 hour wait time - and that is with calling ahead for delay updates (without those expect upwards of 4 hours delay, not kidding). I understand it is challenging for staff when Dr. Capen commonly goes overtime with patients but less severe attitudes from check-in personnel and more accommodations for patients who are physically unable to withstand extreme wait times should be explored. During my relatives last appointment, after calling ahead and still being told of additional wait time, he was told he would be seeing the NP ( who was overheard complaining about his transfer to her schedule) not Dr. Capen. I had to call the office and threaten reviews to have him placed back on Capen's schedule. Call backs are equally challenging often exceeding 24 hours. My relative nurse and I have both been leaving messages for biopsy /oncology contact information. 3 weeks later, still no return call. It typically takes at least 24 hours for a return call but baffled at delay surpassing weeks. A biopsy had been scheduled then we were told last minute it could not be done. Weeks later I heard from a new surgical center that they could get the sample using a different method. My relative was frustrated and tired and stated he did not want a biopsy and went on hospice. He would now like more information on the latest biopsy approach. I anticipated this would be challenging for Capen's office staff but several weeks is plenty of time to simply return a call to either me or his nurse regarding his options. Dr. Capen is a great doctor but patient centered care must be viewed as a team effort among his staff or it all falls apart leaving frustrating and time sensitive gaps in care.

Dr. Shull is by far the best doctor I have ever worked with! I have worked with a couple of…read moredifferent doctors, but they can't hold a candle to Shull's bed side manner, professionalism, warmth, and honesty. He always finds a way to squeeze me in if I am sick or on a tight schedule. When I was on vacation in Florida and came down with strep throat, he called in a Rx for me. Sometimes you do have to wait 10 -15 mins. to be seen if your appointment is later in the day.

Dr Lawlor is a very caring Dr! He is always interested in any issues you have and if he feels it's…read moreyour advantage to refer you to a specialist he is on it! He has a very caring staff, several have been there since he came that says a lot for him ! i have been a patient with him at least 20 yrs . I like how you call and actually talk to a person not automated service if needed they try to get you in right away! You can actually get to know everyone by name ! I highly recommend Dr Lawlor and his staff!

Dr Simmons was recommended to me by my daughters' pediatrician for my two girls, for when they…read moreturned 18. I was not disappointed by this recommendation! When my insurance changed, she became my doctor, as well. Dr. Simmons is respectful, taking the time to really listen. She has a calm and peaceful demeanor. Whenever tests were ordered, I never had to call for the results - the office was proactive and always promptly called me.

I have been going here for years, Dr. Idella Simmons bed side manner is phenomenal, she is patient,…read morekind and fun to talk to. I feel like she is very informed on a variety of issues and keeps up on her licensing in a very timely manner. I love that we just don't focus on medical but talk about life and family. She is a PCP not a specialist and I am thankful she has referred me to some excellent doctors, who see me on a regular basis for other issues. She is in contact with them and is up to date on my overall health and care. Booking and communication is easier than ever now with the online portal. I'm not happy that she had to sell her practice, but it is almost impossible for a doctor to be independent now days, and completely understand the reasoning behind it. She's done great with all the changes and I know will continue to do so. I feel very confident in referring her to family and friends! Thank you!

I see Dr. Richardson here, and I have had a positive experience with him. My previous two providers…read moreare no longer practicing at this location, so Dr. Richardson took over my care. I feel comfortable with him and appreciate the care he provides. I recently came in for an appointment, and everything went as planned. I didn't have to wait long in the waiting room before being called back, which I appreciated. My provider ordered lab work, which they are normally able to complete in the office. However, on this particular day, they were understaffed and very busy, so I was asked to go to the main hospital lab instead. I had no issue with that and was able to complete my labs there without a problem. For anyone coming to this office, the easiest entrance to use is Door 11, which is the Women's Care entrance located near the ER. This was my first time using that entrance, and the parking lot was completely full when I arrived. I ended up parking farther away, but thankfully I'm able to walk and the weather was nice. Once inside, the office was easy enough to find. The only challenging part was navigating from the office to the main hospital lab. The walkways can be a little confusing, and I found myself turned around briefly, but I was eventually able to find the lab and make my way back to the entrance I came through afterward.

Wonderful family physician I've been going to him since I was a teenager. Great bedside manner…read moreprofessional and helpful. Their office has great hours and Saturday appointments available as well. Located conveniently on the northeast side as well.

My first appointment with Dr. Steenbergen was a positive experience. I arrived, signed in and…read morewaited no more than about 5 minutes to the actual appointment time. The waiting room is huge, but I think it belies the short waiting time. There have never been more than half a dozen people in the waiting room, some waiting for lab results after a consultation. The staff is pleasant and professional with a couple of exceptions. Dr. Steenbergen was welcoming, polite, professional and thorough. He listened to me and provided his assessment of some treatment options I suggested. Although our discussion was interrupted a couple of times, I felt I had his full time and attention for the duration of the appointment. The physician assistant, Joel Westbury, is also excellent. In fact, I might prefer to see him in the future rather than Dr. Steenbergen. And particularly when there is an urgency for an appointment, I was able to see Westbury much sooner than Steenbergen. Also, there is a phlebotomist on staff which negates the need to go downstairs to the in house lab. The practice appears to be fully computerized. Prescriptions are electronically transmitted to the pharmacy of my choice. After each visit I receive a printed summary of the visit by mail for my records, including any procedures, vitals, and prescriptions.