The doctors are great here but the facility is aging and grungy and the reception staff is far from…read morefriendly. Don't expect to be greeted with a friendly smile. I have tried to call and never gotten through to my doctor for weeks. They use phreesia check in system and I always feel the devices are dirty. Discussions for patient check are not personal nor friendly. The receptionist is curt with patients as she tells the to stand in line. The waiting room his clean and remodeled. There is a slim selection of magazines and no television or music. And I just got yelled at for not returning my phreesia. Yikes!! It is a good thing I love my doctor or I would never come here. They have online checkin that circumvents much of the checkin.

Adequate care if you're not too sick. The physicians are good, but not overly involved with…read morepatients, maybe it's because my insurance is Medicare and they don't make that much money off of it. Fortunately I am in very good health and only go there twice a year for checkups (though not too thorough ones) and to get prescriptions renewed. If I were experience more serious health problems, I probably would seek a different medical practice.

This is a great family care. It's small, and keeps busy, but they are always very friendly. It's…read moreincredibly clean and work very efficiently. I have been coming here for a number of years and Dr. Miller is a great doctor and his nurses are fantastic. The clinic here also does blood draws and all the testing needed, so it can be a one stop shop and I appreciate that. They open at seven in the morning, so if you need an early appointment, they are available.

Dr. Kruse has been our family doctor for a couple years now. He is thorough and friendly. He takes…read moretime with patients especially elderly folks. He is is compassionate and listens well. My only complaint is the difficulty I have getting appointments. He is very busy and mostly booked. It is very difficult to get into see him if you are sick, when you need him most. It is also difficult to get through to him by phone. His nurse, Laura is excellent and responsive.

I have been a patient here for six years now. The care is very focused on identifying you issues…read moreand finding treatments that work. My Doctor is pretty busy so I have also been seeing the nurse practitioner here as well. I have been happy with my care here. I think the challenge is that they are so busy I don't think you can get in very easily as a new patient. I also like the only health portal which is tied int Community Hospital. The facility is pretty good and easily accessible to the side of the community hospital property. Yes it's expensive but so is getting a new strut on my car. Healthcare is important and given the amount of overhead and regulations and other things I don't think my visits are out of line with the general medical industry here.

I visit Dr. Madhavi Rao at this location. She educates me when necessary and answers all of my…read morequestions thoroughly. I've been under her care for 11 years. Everyone I have met in this office is really nice from the front desk, to the lab, to the Nurse Practitioners. I will continue going here.

It took me a while to find a GP in Carmel that really connected with me, but I am happy to have…read morefound one in Dr. Nancy Noel. In the times that I have visited she has always taken time to get updates on whats going on in my life, even remembering details from our last chat together. As a doctor she is very methodical and gives very clear explanations about any issues that may arise. I am extremely happy to call Dr. Noel my doctor and I would recommend her to anyone looking for a warm and caring practitioner.

I have seen Dr. Bohm twice in the past year at IU Health…read moreUniversity Hospital His schedule was packed for his downtown office, so I was offered an appointment at his Carmel/Springfield location, which I didn't realize he had. So this worked out perfectly since he's just off I-465/106th St. and Illinois Street with a large, free parking lot. His office is located in the Indiana University Medical Plaza in Suite 1100. I find Dr. Bohm is easy to speak with, and he listens carefully to my conversations. He is very personable and extremely knowledgeable in his field. The office requests you arrive 15-20 minutes prior to your scheduled appointment to allow for the MA's to get weight, blood pressure, and history. Dr. Bohm was on time for my appointment. He was thorough with questions, explained things well, as well trying to avoid invasive tests if other treatments resove my issues. Unfortunately, Dr. Bohm left IU Health network so Laura Worley helped find a new gastroenterology doc for me in the network.

Very satisfied. They were able to get me in quickly, the doctor was on time, and the facility was…read morewell kept. Would highly recommend!

Rudest person on the phone when, new to the city, I was trying to get a physician's…read moreappointment. "Listen, we are no walk in clinic here. Do you have insurance? Maybe see an ER or you could join our system. Next appt, is November." Are you Medicaid? Wow. Seattle's medical systems may not be great, but this attitude would warn me to stay away.

I have been going to Dr. Byers for 15-20 years ... a long time. I can always count on her being…read morepunctual, respective, attentive, frank, and able to give me intelligent responses to my list :) I really recommend her; she stays up-to-date on issues and is willing to discuss issues until I am satisfied with an answer or plan. She communicates clearly, and her staff is nice. You can tell the office is well-run. The location is good on the mid/west side of Carmel, and the parking is amazing (can always find a spot right outside the door). The reception area is a shared big area with about 20 other businesses so it is roomy and during Covid especially nice because I could easily stay away from others. Everyone who I mention her name to says the same thing, "Oh, I hear she's good!" She is associated with Community Hospital but has her own office she shares with another doctor or two and two NPs who are also very nice. Looking for a doctor? You'll be happy here.

I see Dr. Romero-Cortez, my husband sees Dr. O'nan, and my son sees Dr. Schulte at this location…read more I like that this location is conveniently located near my home and work. It is clean and the staff is friendly and welcoming. Dr. Romero-Cortez does a great job managing my care. He keeps up-to-date with medical information, and he is knowledgeable on a wide range of conditions. He never seems like he is in a rush and has great bedside manner. Dr. Schulte is the best pediatrician. She is great at answering questions and making a first time mom feel confident in her abilities. My son loves Dr. Schulte too! Both doctors, nurses, and support staff do a great job answering any questions I have through the portal. The portal makes it easy for me to feel like I can trust my care providers and reach them in a timely manner. The only complaint I have is that it can be hard to get an appointment at times. However, knowing this, I do my best to schedule in advance. In the case of an emergency, there is also an Immediate Care Center in the same location for such situations.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!