I bought a new car from LA Mazda almost a year ago. At that time they had recently switched…read moreownership from Autoworld Mazda to LA Mazda. I held off on writing a review because I wanted to assess their post purchase service as well. The purchase was made pretty easy. They gave me a great price right away and I knew it'd be tough to beat that. I did my homework and no other Mazda dealer in town could come close. After a week I phoned back and asked for some winter mats to close the deal. They said there were some left over mats in the back that someone ordered but never picked up. Good enough for me. They also told me they would pay for a cab ride out to their dealership when it was time to pick up the car. That was pretty nice since I live in Downtown, Edmonton, didn't have a car at the time, and saved me about $50. When it came time to pick the car up, they said there were some paper work issues and I wouldn't be able to get it for another few days. That kind of ruined the weekend but things happen. When I finally was able to pick the car up they gave me a full tank of gas and because of the delay, they gave me my first oil change free. I had to remind them about the mats, which when I got them they looked a bit dirty, weren't stock Mazda mats but they were Michelin brand. They tried to convince me they were good so I didn't think too much of it. Took the obligatory new car photo and was on my way. After a few days, I noticed the mats were not just dirty, but they had been used to the point that there were holes and cracks in them. This was pretty upsetting because on the phone they told me that they had never been used. I didn't think they would do anything so I left it for the time being. When the sales manager called after a week of having the car to ask me how it was going, I let him know about the problem. He did a great job to correct the situation and told me to come down and he'll replace them with new ones. I did just that and he grabbed a brand new box from the service department. So far I've had two oil changes here and they've done a fine job from what I can see. I've had to pay for one oil change so far and they offer better rates than all the other Mazda dealers in town. They are now in the process of building a new building for their dealership next door. I'm hoping the rates won't change with the money they're spending on construction. Overall, I didn't think it was possible for a car dealership to receive more than 3 stars but I've been happy for the most part in the entire process from the point of purchase to the servicing of the vehicle. It's a bit of a drive out to Leduc but as long as I continue to receive the same level of service I'll continue to go out of my way to give them my business. I will say that none of the guys that helped me purchase the vehicle work there anymore so I can't really comment on the current sales staff.

Run away. Total untruths. Total disrespect. Had a tire…read moresidewall separation. Called and asked explicitly if it was covered. Told yes. Booked an appointment. Did not drive it for 3 days until my appointment. Arrived early. Well over an hour later and still with the car in the queue to get into service they said "you have a bulge in your tire". Yes!! We will have to order a tire. What? You bring me there and don't even have a tire for a Mazda 3?? AND it's not covered. What??? The only reason I waited three days and drive to the dealer was because it WAS covered. And then the service reception lady threw a snit when I said I would just leave. So I called my regular tire guy at integra and he had a tire in and repaired in 3 hours. Run run away from the LA Mazda.

Seriously one of the most helpful dealerships I've ever dealt with; Steve in Service is friendly,…read moreprofessional and honest. I called during the winter, as my steering wheel was shaking once in awhile, instead of telling me to come in immediately (like another Hyundai dealership did) he told me to wash my car and spray the wheel wells and if that didn't work, to call back to book an appointment. Not only was he right, it was the wheel wells, he saved me a $100+ diagnosis. The 15 minute drive is well worth it!

Where to start. The sales staff ambushed my wife and left her uneasy. My son came home scared and…read moredoesn't want to go back to "that place". The service department cannot fulfill a simple task in a timely manner even when the issue has been fully diagnosed when the appointment is made ie. replace this specific part. Waited around for 3 hours only to have our car returned without any work being done and a list of "maintenance items" that were already completed, and in no way relevant to the issue we brought the car in for. The parts department cannot find the right part even with the year, model, trim, and vin and specific part number. Save yourself the headache and shop elsewhere, find a decent independent mechanic, and buy your parts online. Never again Leduc Hyundai. Never again.

I first contacted LA Nissan about three weeks ago. Ellwood F. From LA Nissan contacted me…read moreimmediately, sent me a video of the vehicle I was interested in, and he took the time to address the video to 'me'. I was at work and could not make it to the dealership for a bit so to ensure I had the best 'view' of the vehicle, Ellwood went above and beyond. I eventually made it to their office, but the vehicle I was Interested in wasn't available for viewing/test drive. Without a hesitation Ellwood and Anthony (sales manager) right away got another one that was even better. I had two trade ins, Anthony and Ellwood both worked very hard and getting me the most for my trade ins despite few obstacles on my end, they remained very patient, accommodating and each time I went there or called they always tried to outdo their previous service. They never gave up. I have never had better experience buying a vehicle than I did at LA Nissan. Never once did I feel 'pressured' or 'pushed'. From reception to finance department, entire LA Nissan team made sure that my time was utilized and not wasted. Special thank you to Ellwood, Anthony, Dave and Jordon! Incredible team. I am looking forward to enjoying my Pathfinder for years to come. Sue A.

Our experience with the service department started out good but ended horribly. We were told the…read morevehicle would be ready in the late afternoon however when we arrived to pick it up we were told to wait we waited for over an hour to discover that our vehicle was sitting in the parking lot ready and waiting. When I went to the service counter to inquire about getting the keys I was told by two ladies that they could not give me my keys as I had to wait for the service advisor and he wasn't there. My keys were sitting on the desk and they were extremely rude and dismissive. I will not be back to service any of my vehicles at this location.

I have purchased two vehicles from the dealership and it is clear that their Customer Service is…read moreexceptional. Staff are friendly, personable, helpful, efficient with a very friendly community type environment. The sales representative that assisted me was Doug C. After a few years of visiting the dealership it was clear that this was different from others. No high pressure sales, but rather friendly and helpful staff. The Finance Mgr. Mike E. was extremely knowledgeable, friendly, very efficient, and most helpful. The staff ensure that the customer receives excellent assistance, information, and the option of any followup needed in the future. This will remain my 'go to' destination for any future vehicle requirements!

This is a review of the service department of Schwab, not the dealership…read more So my little Cobalt has had several recalls (thanks GM and Chevy) in the past couple of years. A couple weeks ago I got a notice in the mail about an ignition recall. Then my key fob (the clicky starter thing) stopped working. Since I only have one fob I booked myself an appointment to get it fixed and to get my recall handled. My car went in at 9am. Before I had been quoted $125 for the repair (the recall was obviously no charge). I was at work and got a text at noon that my repair was done. When I wrote back and asked how much everything would be I got back $55. What? Sweet deal. Apparently $125 is the price to replace the system, but since I just needed a new battery (and no reprogramming) I got the lower price. Nothing wrong with that. Hopefully I don't have to come back to Schwab for a while. The service and everything was nice there, but I just prefer to have a working car with no more recalls.

I have recently purchased a Dodge Journey, with the help of Nick Fahz, He has shown pride and…read morequality care to get my family in a vehicle that best suits me. Kids love it.

These guys are awesome, they helped me get into the car I was wanting and provided me with great…read moreservice along the way. I Highly recommend Carwest.

All I needed was a simple part for my outboard. What I received was a waste of my time and an…read moreulcer! I've worked service, I know you are supposed to acknowledge a customer as soon as they appear. Not wait 5 fucking minutes while you shuffle through papers to answer a phone-call. I'm not asking to be put ahead of the phone-call but look me in the fucking eyes and say "just a second." Thats pretty easy! When I want a part, your job as a parts-person is to look up what the hell I want and get the part. Not roll your goddamn eyes and sigh because you have to waddle your ass to a shelf to get me a part. I wasn't expecting the part to be on a self I had access to, and it wasn't like you were busy! Also thanks for getting me the wrong part! Guess I'll come back tomorrow and exchange it for the right part. But guess where I'll never be going again.

Great oil change price. Even better service staff. Also enjoyed the cafe while I waitedread more

Brought my car here to get fixed. Was told I need a new throttle body with gasket and a new mass…read moreair flow sensor. Took 2 days to diagnose. I got a call saying my car was ready but not completely fixed. When I dropped it off it had issues starting. When I picked it up and after paying $1500 my car ran harder than before and when I seemed to smooth itself out I drove away to then realize as I was about to turn right that I had no breaks. I then made another left hand turn directly into the next parking lot to which thankfully was empty proceeded to press my brakes and there were no brakes. My car then flat out died. I tried to restart my car and nothing.My remote car started and alarm system was not working at all whatsoever. I proceeded to walk back to Kross Auto and tell them my brakes didn't work and it died while I was driving. They were mystified. I left for them to fix it and as I was driving (another vehicle) home I got a call from Kross Auto saying I should come back because "theres a new way to drive my car now" that I needed to be shown how. I said a new way?? I had no brakes. They claimed its some other issue and it runs perfectly fine now and I need to come back and be taught how to drive my automatic car. I asked if its safe to drive and they said "thats up to you to decide". I got angry and said "so ive paid $1500 my car is now worse, I have no brakes, and my alarm system and starter no longer work. They said they should've charged me $2000 and I should be happy with what I got. I asked if they could tow my car to another destination they said yes and then afterwards called me back and denied the tow. I completely 100% do not recommend ever going here. Scam artists.

The car was in sound condition, they gave us a rental with a camera for cruise control and lane…read moredeparture. The car rental was booked online in USD, when they authorized payment in location they werent clear of the currency and charged Canadian currency on my usd card. Should have been disclosed. There is a provided shuttle to and from airport.

When returning our rental car we had specified that we would be returning at 9 am. When we arrived…read morethey were closed and i was traveling with my 5 year old son and I am currently 8 months pregnant, temp outside was -18, my son had just fallen and scraped his head right outside on the step while I was struggling with all of our baggage. When I knocked on the door a lady came and said very rudely, we are closed, I said my son just fell can we at least come in and warm up. She was still short and rude and when I asked about an airport shuttle she told me we needed to walk to the hotel, which was two hotels over, in the cold with all our luggage to catch a shuttle. I asked if I could call for the shuttle to come get us and even after my son falling, the temp outside and I was clearly not happy she said, we aren't supposed to, still with the same rude tone. While this was happening another employee came in, a man, didn't offer any help to us at all and proceeded to start the car we had just returned to check it back in. No offer of a ride or help with luggage or anything. When picking up my rental no one mentioned to me that they would not be open at 9 am and that the shuttle would be at a nearby hotel, had they mentioned this I would have allowed time for this and would have been prepared. But instead this was all a surprise and staff was rude and unhelpful.