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    DRIVING FORCE

    3.2 (5 reviews)
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    7 years ago

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    Routes Car Rental

    Routes Car Rental

    (3 reviews)

    This small car rental agency is just off Airport Drive in Leduc, conveniently located on the side…read moreof a gas station. The rental agent was very personable and helpful. Renting and returning was quick and painless. We will be repeat customers.

    Never would I ever rent from this particular franchise ever again. Im not sure about Routes in…read moregeneral, but this specific establishment was an embarrassment. Upon arrival in YEG, the rental location was called and a vehicle was sent to fetch us from the airport to take us to the rental location. Once we arrived, the driver of the vehicle proceeded to go behind the counter and proceeded to act as the rental agent. The location was tucked in the back part of a disheveled gas-station, almost un-recognizable. The rental vehicle were haphazardly parked on a gravel parking lot nearby. On our reservation we selected 12:00pm for the arrival time, but as everyone knows, flights are unpredictable and after waiting to be picked up, we got to the location about 1:05pm. The attendant pulled up our reservation number and told us that THEY WERE OUT OF CARS, and that it was our fault that we are late and that it didn't matter that we had a reservation, they were simply OUT OF CARS. After a fierce debate (also there was a gentlemen behind us who was also about to be told the same information) we were given a "complimentary upgrade" to a mini van. Had a wanted to rent this instead of a sedan, I would have, but this was the only option given to us. Mini van, or no vehicle at all. Fast forward to returning the vehicle. We had an early flight, so we had to drop off our vehicle at 5am. We were told "Just park the car and give your keys to the gas station attendant." This seemed very odd, but we did as we were told, and then had to wait OUTSIDE in the rain whilst a shuttle came to take us to the airport. The shuttle driver drove like a crazy person but we eventually made it to the airport. NEVER EVER EVER RENT from this specific branch of Routes.

    Alamo Rent A Car

    Alamo Rent A Car

    (8 reviews)

    Avoid at all costs. Will try to attribute previous car damages to you. Just read previous reviews…read morethat say similar things. If you're unlucky enough to return your rental here like we were, you might encounter someone like John, who will search your returned car at a microscopic level for "damages". John happened to find an inconspicuous rear bumper dent on our car that was suspiciously 1/2 inch (~1.2 cm) over the 2 inch limit and refused to give us the benefit of the doubt that we hadn't caused the dent (we hadn't). I understand that it's the customer's job to inspect the car prior to accepting it, which we did, but this rental outfit will go out of their way to make you pay for things you likely would've missed. John was even frustrated we returned the car with ice on the front license plate, because he couldn't inspect *it* for damages (it was late November in Edmonton). Though he told us he'd talk to his manager about our 2.5" dent, John instead just told his manager to "pursue the customer." We then heard from the Assistant Branch Manager, Justinea, who did just that...instructed us that we must file a claim with our insurance company. Frustrating. Dishonest. Unwilling to trust the customer at any level. Do NOT do business with this Alamo.

    I need to rent at Edmonton airport several times a year and previously had a good experience with…read morethis outlet, but last time when I returned the car they brought out a bright LED flashlight and reflector and made a very thorough inspection. They managed to find a very subtle dent that I would never have been able to see in the dim parkade lighting when I picked up the car. I had no incidents during the rental period and the dust and paint in the area were not disturbed so I am sure it was there when I picked up the car. They charged over $700, wasted a ton of my time over this, and I will not rent from them again.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (7 reviews)

    Last month I went to Edmonton on a business trip and needed to rent a car. I had been on a plane…read morefor 6 hours, I was ready to call it a day! I was standing in line at Enterprise Rent-A-Car, when Mr. Adnan Karamat approached me with an inviting smile. He said he was sorry to keep me waiting and would like the opportunity to assist me. ( I wasn't even waiting more than two minutes). His smile, professionalism, and friendly approach was exactly what I needed to finish up my day. He was informative, and inviting and he had me in a car sooner than expected. I highly recommend Enterprise Rent - A- Car, 5 stars no doubt ...watch out for Mr. Karamat's smile, it is contagious!!! Thank you Enterprise! Irene Serna, Rancho Cucamonga, California.

    Setup a rental for 4 days, staff was very friendly. Only disappointment was i had reserved a small…read moretruck or comparable suv, upon arrival the employee said he had a full size truck for me. I said i had reserved a small truck and when i confirmed my reservation it said vehicle was available. He said they don't generally have any. The truck they provided was a nice truck however it was equipped with a V8 and the truck i had reserved would of had a 4 cylinder, which affected the amount of fuel i had to pay for . While returning the truck i was asked how i liked my rental, to which i said other then being a bigger vehicle then i reserved it was ok. It would of been nice to of been offered come compensation for being given a larger vehicle. Only other down side was the truck was not equipped with snow tires, being winter, luckily i didnt not have any issues

    Fox Rent a Car

    Fox Rent a Car

    (4 reviews)

    I would never recommend this company to anyone. I reserved a compact car for my upcoming trip in…read moreEdmonton and I was contacting them yesterday to request for a GPS and a toddler seat with my rental. I sent a message through the "live chat" option and nobody has responded to me up to this point, 24 hours later. I also called them after sending the message, and I was put on hold for 45 mins only to find out that the company does not provide a GPS and carseat at the Edmonton airport location. I should have cancelled my reservation then but no. I decided to give them another call today to make sure that I was not misinformed by the person I spoke to yesterday because it seemed odd to me for a rental car company not to offer GPS at least. I was on hold again for a good 40 mins then of course my call got dropped by them since the person I was calling was "unavailable." I finally cancelled my reservation through expedia and booked a car with Enterprise instead.

    I've used Fox twice now and am very happy with their service. The cars are new and clean. The front…read moredesk staff and shuttle drivers are friendly and helpful. Thanks to Logan for the shuttle to the airport the other night, and to the front desk staff for helping me on the phone. The location is in Leduc, so you will have to factor in additional time to shuttle to and from the airport, but if you plan ahead it's fine. When you do an after hours drop off, you do have to walk over to a nearby hotel to catch a shuttle, but again, if you factor in the additional time, it will work out. The rates are fantastic. If you can factor in the buffer time for the shuttle, this is a great value for a car rental

    Budget Rent A Car

    Budget Rent A Car

    (9 reviews)

    I know Canadians are known to be more laid back and chill, but that's no excuse for inefficiency…read moreand errors. It took almost half a hour to get my rental car when it usually just takes five! The guy didn't know how to add a driver, adjust my return time, and add an airline mileage number. He also charged me an additional driver fee when it's free with Costco. He obviously didn't know what he was doing but the staff next to him barely tried to help Instead, they asked me to just take the contract and they'll fix everything later. No way! I was so frustrated at the end. When the contract finally printed out, he was still sarcastically taking his time with tearing the edges off and folding the paper. I really wanted to scream at that point! Worse yet, the senior staff at the end told me "This is good, you're giving him real life training for the job". NO! That's not my job, it's yours! It's just a matter of time before they get a customer who's not as patient....

    Booked and prepaid for a car with winter tires one week in advance for a Christmas holiday drive…read morethrough the rockies. Just had ankle surgery, and couldnt drive my manual transmission, so I figures that renting an automatic with winters would be a good alternative. Arrived at Budget location to pick up the rental, and was only then informed that they did not have a car for me. Additionally, in order to not get charged, I was told that I had to personally call in to a 1 800 #, sit on hold for 15 minutes, and then have the Supervisor I spoke with hang up on me as soon as I said the word cancel. Atrocious customer service. Not offered any help or compensation. And an overall complete waste of time. Dont rent with these bozos.

    Nisku Ford

    Nisku Ford

    (10 reviews)

    Came to get my car serviced as a had a lot of things I needed to get done. Nisku Ford is always…read moresuper great with having time to fit me in. Their staff are very friendly and the dealership is clean with hand sanitizer available. I had to get my oil changed, cv joint replaced and rear brakes replaced. They topped off all my fluids and did a thorough check to let me know what else needed to be done on the vehicle. The transmission needs a bit of love too but we decided to wait on that as it was not urgent. I also store my tires at this location as well which is super convenient when it's change of season time. If you're looking for an honest and convenient place to get your car serviced and you have a Ford, I recommend Nisku Ford!

    Found this place using google map and reviews. Came here based on many excellent reviews found on…read moreGoogle review. Came in on 7-15-19. I was greeted by Donna and she was super helpful and nice. Despite being busy and needing an appointment for "The Works" package she was able to accommodate me. I've been to alot of Ford Dealers for "The Works" package during my travels and this place makes the list to get my return business. We are from the USA and was worried about getting "the out of town treatment". Not here. Glad we came for service. Guess that explains why they have several Ford Presidents Awards. Those are not easy to come by. We appreciated the hospitality area and service here. Thank you.

    DRIVING FORCE - carrental - Updated May 2026

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