This small car rental agency is just off Airport Drive in Leduc, conveniently located on the side…read moreof a gas station. The rental agent was very personable and helpful. Renting and returning was quick and painless. We will be repeat customers.

Never would I ever rent from this particular franchise ever again. Im not sure about Routes in…read moregeneral, but this specific establishment was an embarrassment. Upon arrival in YEG, the rental location was called and a vehicle was sent to fetch us from the airport to take us to the rental location. Once we arrived, the driver of the vehicle proceeded to go behind the counter and proceeded to act as the rental agent. The location was tucked in the back part of a disheveled gas-station, almost un-recognizable. The rental vehicle were haphazardly parked on a gravel parking lot nearby. On our reservation we selected 12:00pm for the arrival time, but as everyone knows, flights are unpredictable and after waiting to be picked up, we got to the location about 1:05pm. The attendant pulled up our reservation number and told us that THEY WERE OUT OF CARS, and that it was our fault that we are late and that it didn't matter that we had a reservation, they were simply OUT OF CARS. After a fierce debate (also there was a gentlemen behind us who was also about to be told the same information) we were given a "complimentary upgrade" to a mini van. Had a wanted to rent this instead of a sedan, I would have, but this was the only option given to us. Mini van, or no vehicle at all. Fast forward to returning the vehicle. We had an early flight, so we had to drop off our vehicle at 5am. We were told "Just park the car and give your keys to the gas station attendant." This seemed very odd, but we did as we were told, and then had to wait OUTSIDE in the rain whilst a shuttle came to take us to the airport. The shuttle driver drove like a crazy person but we eventually made it to the airport. NEVER EVER EVER RENT from this specific branch of Routes.

The car was in sound condition, they gave us a rental with a camera for cruise control and lane…read moredeparture. The car rental was booked online in USD, when they authorized payment in location they werent clear of the currency and charged Canadian currency on my usd card. Should have been disclosed. There is a provided shuttle to and from airport.

When returning our rental car we had specified that we would be returning at 9 am. When we arrived…read morethey were closed and i was traveling with my 5 year old son and I am currently 8 months pregnant, temp outside was -18, my son had just fallen and scraped his head right outside on the step while I was struggling with all of our baggage. When I knocked on the door a lady came and said very rudely, we are closed, I said my son just fell can we at least come in and warm up. She was still short and rude and when I asked about an airport shuttle she told me we needed to walk to the hotel, which was two hotels over, in the cold with all our luggage to catch a shuttle. I asked if I could call for the shuttle to come get us and even after my son falling, the temp outside and I was clearly not happy she said, we aren't supposed to, still with the same rude tone. While this was happening another employee came in, a man, didn't offer any help to us at all and proceeded to start the car we had just returned to check it back in. No offer of a ride or help with luggage or anything. When picking up my rental no one mentioned to me that they would not be open at 9 am and that the shuttle would be at a nearby hotel, had they mentioned this I would have allowed time for this and would have been prepared. But instead this was all a surprise and staff was rude and unhelpful.

I rented a vehicle a Alamo Edmonton and returned it a week later. Hours later I realized I left my…read moresunglasses in the car. I called customer service and tried repeatedly to telephone the Edmonton Alamo number (no one answered the phone, ever!) I was told by customer service (from somewhere, I know not) they couldn't find the glasses but on my third visit to the site I was told someone from Edmonton would call me. Never happened. Those are expensive prescription sunglasses of use to no one else. And, I know, ABSOLUTELY, they were left in the vehicle. Somehow they have gone missing. An otherwise excellent vehicle rental through Alamo has been tarnished by this experience.

Avoid at all costs. Will try to attribute previous car damages to you. Just read previous reviews…read morethat say similar things. If you're unlucky enough to return your rental here like we were, you might encounter someone like John, who will search your returned car at a microscopic level for "damages". John happened to find an inconspicuous rear bumper dent on our car that was suspiciously 1/2 inch (~1.2 cm) over the 2 inch limit and refused to give us the benefit of the doubt that we hadn't caused the dent (we hadn't). I understand that it's the customer's job to inspect the car prior to accepting it, which we did, but this rental outfit will go out of their way to make you pay for things you likely would've missed. John was even frustrated we returned the car with ice on the front license plate, because he couldn't inspect *it* for damages (it was late November in Edmonton). Though he told us he'd talk to his manager about our 2.5" dent, John instead just told his manager to "pursue the customer." We then heard from the Assistant Branch Manager, Justinea, who did just that...instructed us that we must file a claim with our insurance company. Frustrating. Dishonest. Unwilling to trust the customer at any level. Do NOT do business with this Alamo.

Setup a rental for 4 days, staff was very friendly. Only disappointment was i had reserved a small…read moretruck or comparable suv, upon arrival the employee said he had a full size truck for me. I said i had reserved a small truck and when i confirmed my reservation it said vehicle was available. He said they don't generally have any. The truck they provided was a nice truck however it was equipped with a V8 and the truck i had reserved would of had a 4 cylinder, which affected the amount of fuel i had to pay for . While returning the truck i was asked how i liked my rental, to which i said other then being a bigger vehicle then i reserved it was ok. It would of been nice to of been offered come compensation for being given a larger vehicle. Only other down side was the truck was not equipped with snow tires, being winter, luckily i didnt not have any issues

I rented a Tesla for 7 days, after 3 days the whole dash went blank, so the signal wasn't seen or…read moreheard, and the speed wasn't indicated. I had to return it immediately, and they still charged me for the used days. I asked for a discount for all the hassles and never got back to me.

I had a very good experience renting a vehicle here. The staff are absolutely excellent at…read moreproviding a smooth transaction from start to finish. Will return my business for sure.

I phoned in for a rental. got the rental booked as I was an hour away. While I was booking I…read morementioned that I was going to be late picking up and they assured me that it was going to be fine. I drove the hour and some to get there and when I pulled on the door the door was locked. an employee was in their vehicle leaving and asked if I needed help. I told them that I had a rental booked and I mentioned when booking I was going to be late. they said there is nothing they can do and told me to come back Monday and then the employee left. As we were sitting in our vehicle trying to call to see what we can do we seen another employee pull in and go in the bay door but would not open the door so we can talk to them. I don't understand how you can book a vehicle, say that you will be a bit late and be assured that it's fine but when you get there its all locked up. we ended up getting a rental from the airport but there was no mention of this location from the employee which would have been helpful as well. nope they just wanted to go home for the Easter Long Weekend. very disappointed and would not recommend this location to ANYONE!!

Our company just started using National. We have been told to use Avis for years…read more The first time I used them, I found that it's a little confusing when you get to the airport and they just tell you to go pick a car - any car. Wait... really? But I have so many questions!: **Are they all the same price? **Really? Any car? ** Very odd... but kind of cool. Now that I have done a few, I find it really refreshing to pick my car and not be at the mercy of a jaundiced counter person. (not that Avis was really that bad) So far I find the prices very competitive and they have a good selection of cars. I will have to see how it all works out if there is ever any trouble. The last rental I did out of Edmonton, I returned the car during a bit of a snow storm and the car was mildly covered in snow and a bit of mud, the receiving lot guy came right out and stated, we will have to wash the car and if there is damage, we will be adjusting the price. I was taken back a bit by his way of stating that, whoa! I'm sorry but there is no damage! Do you see damage? He says, it's not my job to look for it, but if we find any, we will bill you. So I ran around the car and took multiple shots of every angle with him watching, just incase the guy driving it back to the staging area scrapes it up in the snow on the way and then blames me. I just thought it seemed really odd to be suspect and accused like that. I would likely give 5 stars on this rental, but for this guy and his statement. And it's been a week almost and no mention of any damage... go figure!

I waited in line for thirty minutes to find out they had no cars even though I had a reservation…read more Never coming back.

I know Canadians are known to be more laid back and chill, but that's no excuse for inefficiency…read moreand errors. It took almost half a hour to get my rental car when it usually just takes five! The guy didn't know how to add a driver, adjust my return time, and add an airline mileage number. He also charged me an additional driver fee when it's free with Costco. He obviously didn't know what he was doing but the staff next to him barely tried to help Instead, they asked me to just take the contract and they'll fix everything later. No way! I was so frustrated at the end. When the contract finally printed out, he was still sarcastically taking his time with tearing the edges off and folding the paper. I really wanted to scream at that point! Worse yet, the senior staff at the end told me "This is good, you're giving him real life training for the job". NO! That's not my job, it's yours! It's just a matter of time before they get a customer who's not as patient....

Booked and prepaid for a car with winter tires one week in advance for a Christmas holiday drive…read morethrough the rockies. Just had ankle surgery, and couldnt drive my manual transmission, so I figures that renting an automatic with winters would be a good alternative. Arrived at Budget location to pick up the rental, and was only then informed that they did not have a car for me. Additionally, in order to not get charged, I was told that I had to personally call in to a 1 800 #, sit on hold for 15 minutes, and then have the Supervisor I spoke with hang up on me as soon as I said the word cancel. Atrocious customer service. Not offered any help or compensation. And an overall complete waste of time. Dont rent with these bozos.