The customer service post-sale is very disappointing/non-existant. It takes days to get a call back…read moreand weeks to get a replacment.

From the owner: We have 8 convenient locations, serving Central Vermont and beyond. We are centrally located and…read morewith our delivery fleet, we can service any projects you may have. We can deliver your products with one of our many trucks, cranes or booms. We offer a wide selection of all your building and home-maintenance needs because we have spent the past few hundred years learning how to meet your needs. If we don't have what you're looking for at this location, we will special order the specific item you need through our distributors or ship it from one of our five Bethel Mills family locations. Even though some of our stores carry unique product lines, all of our locations sell a selection of the following items: custom millwork, lumber, plywood, roofing, decking, insulation, masonry, trim, siding hardware, electrical, plumbing, paints, and other building materials and supplies. Contact us today for more information!

I ordered a well pump on Tuesday and paid $15 extra to get it delivered, from Randolph to…read moreTunbridge, on Saturday. It is now 5 pm Saturday, and come to find out, they closed at 1, and we never got our pump!! We have been without water for 5 days now! I left them a voicemail saying that i expect it to be delivered first thing tomorrow morning. If they do, and all is well with the pump, I will change my rating, but at this point I am pretty peeved. UPDATE: Just spoke with the manager (Sunday), he was very apologetic, said the warehouse hadn't delivered to his store on Thursday, as they should have. He found a pump which they have in stock, which will work for us, and promised to personally deliver it tomorrow!! Couldn't have asked for a better response!

We have been customers of this store for over 20 years, even before it was bought by Bethel Mills…read moreand became an ACE Hardware store. We buy dog, horse and chicken food, paint, lumber, and much more and have usually had helpful, if somewhat spotty, customer service. ACE sent a flyer out with a bogo sale for paint in the days before Labor Day, 2018. When we went to our local ACE store-- Central Supplies-- it was closed on Sept. 3, the last day of the sale. They are normally open on Sundays so we were annoyed that we had driven a 10-mile round-trip into town for nothing. But when I called the next day and asked if they would honor the flyer's terms, given they were closed on the last day of the sale, I was told "no". I explained that we were loyal customers and that, if they were an ACE store, we expected that they should honor the terms of the flyer. Finally, after a clerk must have consulted someone, we were offered 50% off our second gallon of paint. I said, "thanks but no thanks" and hung up. I then tried to contact Bethel Mills, their owners, for a manager and ended up leaving a message but no one has bothered to get back to me. I try to buy local in my small, rural community but more and more, the "big box" stores are making it easier to buy-- credit cards, finance plans, military discounts, larger selections, online ordering with 2-day delivery right to my door. The only thing my local store can offer is better customer service but it seems Central Supplies/Bethel Mills just can't be bothered. They should opt out of the flyer if they don't want to be open on a holiday weekend. By the way, we went to Lowe's instead and they were open and happy to help us.

Very cool space.. driving in I was a little unsure where to go but once I parked I saw a huge enter…read moresign. I didn't see many people but decided to give it a go and I'm glad I did! The inside was filled with used items.. alot like an indoor secret flea market. Great place to explore and find little treasures

Such a great place to buy secondhand items while supporting a great cause. The staff is always…read morefriendly, the prices are unbeatable, and the selection is ever-changing. Before doing any vintage shopping I always stop at ReSOURCE!

Always the best experience in person. They've been around for awhile and they (everybody) know…read morewhat they are talking about. From the office crew to the yard crew, everybody is happy to help and coordinated. We are remodeling and need windows in various locations (and at various times). Varney has an incredible show room team. Laid back, incredibly smart. We have been working with Ken, and we will never buy a window (or a door) from anyone else full stop. He is just good.

Wonderful lumber company. Always knowledgeable and willing to help. Pricing is excellent too…read more Delivery times are reliable.

builders first source is very accomodating , has quality supplies and is always very helpful with…read moreany questions you may need answered. i

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Ticonderoga, NY lumber yard serves customers throughout Crown Point, Hague, Paradox, Putnam Station, Shoreham and surrounding Upstate NY Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

Huge shoutout to Michael at LaValley Building Supply! He went completely above and beyond to…read moresupport me during my recent visit to the hardware store. His helpful attitude and excellent service made a world of difference. LaValley is lucky to have such a great employee on their team!

Fantastic Service in the lumberyard getting large plywood cutdown into all the sizes I needed! In…read moreless than an hour I was loaded up & paid all within a convenient yard area!! A relief- thanks guys!! You're the best!! Buy LOCAL! NO Running all over corporate warehouse homedep hell trying to find a useless helper!

Baker Lumber is our go-to place when we need plywood or boards for small projects around the house…read more I'm not the world's expert on wood, but they clearly have better selection and higher quality than Home Depot, La Valley, or Foggs. As their name suggests, lumber is what they sell, mainly, and they have a huge amount of it. But inside the little shop, they also have a nice selection of finishing products, wood flooring and wood trim. The staff there are friendly, knowledgeable, helpful, and we've never had to wait long for help. We've been shopping there for a couple years now, and everything we've purchased (eg baltic birch for kitchen cabinet shelves) has held up fine. We have several little house projects in the pipeline (shelves etc), so hopefully I'll be able to add some more detail to this review soon.

The customer service is nonexistent. Lumber is scattered everywhere. Very unorganised!read more

The folks in the Brandon Ace Hardware are courteous, helpful, and knowledgeable about their…read moreproducts. On several occasions they have ordered items from other stores that were not in stock, and directed me to products I didn't know existed after I described a problem. I have usually been waited on within a couple of minutes. And another plus: They don't shuttle you into into a corridor packed with candy, stuffed toys, and stupid stuff to wait while your children or grandchildren start whining for what is clearly a come-on. The Ace counter is right in front of you when you come in, and they'll answer a "Where is?" question on the spot. Thanks, everyone.

Liked it better before it became an Ace Hardware. Everytime I go in the place now 2 things happen;…read more1.) a clerk latches on to you so no browsing without feeling uncomfortable when they keep asking what can I find for you, and #2 there is always a problem at the register eliminating a quick trip. Either the bar code doesn't work or the wrong items were listed for a pick up in the lumber yard forcing another trip inside to change the receipt as in take the wrong off and put the right items on and then back to the yard with a corrected receipt and when you get the credit card bill the return of the wrong products isn't credited. Too bad that the entire staff changes often and I don't recognize any of the clerks as neighbors anymore. Yesterday I purchased a quart of Bondo and when I arrived home and opened it there was barely a pint but the charge was for a quart so I bought the same product for a bit less online and I got at least 3/4 of a quart. I have decided that using this store takes up to much of my time compared to the other hardware store in town which truly is get in and get out. Again missing the days of Bob and John and can only hope that the new management pulls the team together and I will try again in about 6 months.