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Aurora, CO

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Leather Direct

4.5 (2 reviews)
ModerateLeather Goods
Closed • 10:00 am - 9:00 pm

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2 years ago

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JT Leather Crafter

JT Leather Crafter

4.5(11 reviews)
10.4 mi

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

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JT Leather Crafter
JT Leather Crafter
JT Leather Crafter

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Tandy Leather - My brown shoes are now black!  Thanks Tandy!!

Tandy Leather

4.2(12 reviews)
16.9 mi
•$$

This place is great. When my wife goes to Vegas, I come here. I'm pretty much guaranteed to come…read moreout a winner each time, and I'm taking classes now that help me turn the ideas in my head into leather crafts that actually look pretty good. I've had a lot of questions answered here, and met some really cool people, and the nice thing is that I know that no matter where we're from, we all have a least 1 thing in common. The prices are really good, and if you serve or served in the military, ask about their special pricing. This will help save you a lot of money if you're like me and keep finding more things that you absolutely have to have in your leather crafting work area. The staff is friendly, and knows so much about leather crafting that if one can't answer the question one of the others is right there with the answer. I've never left there feeling confused or disappointed, and even though there are 2 other Tandy Leathers in the Denver area, this one is definitely the one I prefer and will visit for all my leather needs. Maybe I'll run into you there.

If your into any type of leather hobby you should really check out the Tandy Leather store. They…read morehave many choices of leather and if you catch a sale you can get a fantastic deal even on the more expensive leather choices. Their staff is very friendly and knowledgeable about their goods. I had some specific questions about dying some leather I had and they were able to help me out and also recommend a particular dye. This is a great store for us leather hobbyist!

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Tandy Leather - Great leather top hat by Denise

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Great leather top hat by Denise

Tandy Leather South - This is the shop in the back where they hold classes.

Tandy Leather South

4.4(5 reviews)
10.5 mi

Tandy has been a name synonymous with leather products for over a century. This location continues…read morethat legacy. They have all kinds of leather pelts, accessories, dyes, classes and expertise. We visited to get a solution for a metal part missing from a pair of leather boots. There was a wall of choices and the guy there was very helpful in showing us what options we had. (They've moved recently but are still in the same area.)

I love the Tandy stores. They carry an enormous variety of Angelus and Fiebings leather dyes, as…read morewell as leather oils and conditioners. Prices are better than Amazon, although they have sadly increased. I don't do leatherwork, but they carry everything that anyone could possibly need. Tools, leather, buckles, stamps, EVERYTHING. They have a wonderful selection of hides and skins at decent prices. I needed leather to replace some on a coffee table that had been destroyed by a carelessly-deposited pumpkin. I found the perfect piece. Then I went back because I'm going to cover an antique (late 19th century) trunk with leather. It was formerly covered in canvas, which can get filthy. I bought a side of navy that should do nicely. I wish that I made clothes, or purses, because some of the leather and suede, in turquoise, rose, and deep black, were just GORGEOUS. But I don't. They carry all kinds of textured leather, as well, and occasionally have exotic skins. They also have rugs made from full skins. They do not cut pieces of leather. So you might luck out finding a piece suitable for your needs, or end up with a lot of leftover leather. But they have several sizes available, which is a plus. I bought a double shoulder for the coffee table and a side for the trunk. I need to come up with other things to cover with leather.Or maybe just sell the leftovers. The quality is wonderful. There are various grades of leather, priced accordingly. The staff here is exceedingly helpful and knowledgeable.

Photos
Tandy Leather South - Another view of the front of the store at the new location.

Another view of the front of the store at the new location.

Tandy Leather South - This is a picture of the store front at the new location.

This is a picture of the store front at the new location.

Tandy Leather South - Front entrance at the north corner of the building at their new location.

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Front entrance at the north corner of the building at their new location.

Leather Direct - leather - Updated October 2026

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