The WORST experience of my life! RUN AWAY from Pronto Financial. They are predatory lenders!…read more I financed a truck for $16,000 and have been making payments of $528 per month for the past three year, over $19,000 paid so far. Despite that, I'm being told I still owe more than $8,000. The majority of my payments have gone toward interest rather than the principal. The interest rates are extremely high, and the overall experience has been awful. I would not recommend this company to my worst enemy.

They are the worst! Do not use them. They aren't good at working with you. There is a lot of fine…read moreprint and if you are more than 10 days late they are harrassing you and any references even if they have spoken with you.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Sales process was great for an out of stater, but the shipping has become ridiculous. Pat has been…read moredoing everything he can to get this car to me, and Luciano was great durning the sale. They fired their personal transport broker and have moved to one that is BBB certified and A+ ranking after me asking for a switch because it was just promises after promises from the first broker and took over a week and half and still didn't have a shipper. This new company also seems to be having issues getting a driver to bring the vehicle to me. Update: had to switch from enclosed vehicle transport to open trailer to get it by this upcoming weekend ( 3 work weeks from send a wire for full purchase price ) and I got a picture today from Luciano showing it loaded. Dealership is top notch, shipping however is not and pretty much outside of their control. Will update review again once I receive it. Shipping company damaged in transit, Not Signature Autos fault and I'm working with shipping company to get that resolved. Pat has been more than helpful on everything I've had after the sale, after I sent money this man has still been diligently making sure I'm taken care of and the car is beautiful and drives amazing.

We purchased a 2013 Audi A5 Quattro Prestige on April 4th with Signature Auto Enterprises, sales…read moreguy Pat Kumar. We have been going back and forth trying to reach the owner who had told Adam the sales manager, we would be hearing from him. This went on all day Thursday and Friday with absolutely no call back from him, we have made multiple attempts. Our vehicle had the oil light come on, April 7th, we went to get a 150-point inspection done, then with Pats advice, went to get a second opinion, a 300- point inspection with a repair shop more accustomed to Audis. Pat told me it wasn't necessary to procced with a 300-point inspection, but this I found strange and did anyways. The car is now sitting and not being driven, at the repair shop They found both front axles need to be replaced and there is an active oil leak from a valve cover and is unsafe to drive because it can risk engine damage. This is not minor wear and tear and an active oil leak from a valve cover right after purchase absolutely falls under an implied warranty issue that I signed the day of purchase along with Pats words telling us, "By law you are absolutely covered if you leave and something major happens." (Referring to the implied warranty.) We are looking at about $4100-4200 worth of parts and labor for these issues and by law I am covered under the signed implied warranty. I need to have the phone call to us that we keep being told we are going to receive from the owner. Our mechanic has tried to reach out several times, along with us. I find it very disappointing and odd that this owner claims he is going to call us the customers who is having an issue and not even have a conversation with us. Extremely unprofessional. If we cannot resolve this promptly, I will be filing formal complaints with the Illinois Attorney Generals office along with the Illinois Secretary of State and Federal Trade Commission, as well as pursuing additional legal remedies. One of two things, take the vehicle back or pay for the necessary repairs. Hopefully we can resolve this matter quickly without any additional outside sources.

Carlo A is the best service advisor I have ever dealt with, very satisfied with my visit to a new…read moredealership regarding some issues I had with my vehicle

We were coming to this dealer several times but the last visit we were very dissatisfied, they…read morechange the whole leather seat cover for drivers seat ,it was not covered by infinity manufacter, so they offer us a favor and did it on their cost which we appreciate it a lot ,its just the job was done very poorly leather was was not pulled tight enough on on the top of the seat ,it was all wrinkled ant aired ,we called and asked how it can be fixed they said wait a month, leather should shrink ,which was hard-to believe any way we waited 2 monthes and there was no change at all, I called again they told to stop by but I already felt they are not happy to deal with it ,we'll they knew they did it bad ,we stopped the next morning, they were not helpful at all I can say even were mean ,offered to steam the leather with no guarantee it will fix the wrinkles and on the top we have to pay now,we left just saying thank you for good service ,the point is if you offered to help customer doing a favor at least do it right nice job and don't make it to look worst than it was before ,so now we have 2024 very low mileage and all loaded infinity with ugly driver seat ,from such a luxury car dealer you should have a better service,we have 3 infinitys but we would not go there anymore

Bad customer service not once but twice, never would have purchased the truck if I new it was a…read moreLemon. Plus plates did come with it, first car dealership I went to that order plates or title transfer

I dont think ill ever buy anywhere else. We recently got into an accident, and our car was…read moretotalled. We only had one car and had very busy schedules, so we had to get another car fast. My dad bought his car here over a year ago, and it was very reliable and still runs amazingly for an awesome price. Brandon was so great to work with. He worked with us to get us and our baby girl back on the road . We are working on our credit, but had 2500 to put down and he got us in a really great car fast. They do everything in rheir power to make sure the car is in mint condition when you buy it. Im so incredibly grateful for his help and so so so happy with our car. Like i said, i dont think ill buy anywhere else. 100% reccomend!!

Service has always been very friendly and knowledgeable. Bought a car here once and because it was…read moresuch a good experience I sent 4 friends that all bought cars from this location. The only drawback to this location is the phone game. I called looking for the floor manager. I was asked so many questions and was put on hold and ended up with someone from Alpharetta, GA. Never did speak with a manager.

Most horrible experience I will upload pic on my experience They charge for delivery and according…read moreto them all is ready to run smooth and got a phone call saying the car i received text msg and the quate is no the one they been running my credit for over 3 week and trying to re run my credit again I will post pic in my second review

DO NOT GO HERE!!!!! MORE OF A SCAM THAN ANYTHING! I got a car from here and out of the 4 years I've…read morehad it, it's been in the shop more than on the street! Customer service is terrible and they will jack up your price WITHOUT telling you!!! 10/10 DO NOT RECOMMEND! Give your money to a company who CARES!

They talk to you any kinda way very disrespectful !!!!!Cant wait to be done with them will never…read moregive a recommendation ever Don't by from them... let me say this Sales Department was great but financial department are the worst ever

I called this location for a car title loan. I needed a couple thousand to get me over a small…read morecrisis. The person who answered the phone was pleasant, helpful and walked me through the process pretty fast. They gave me the amount of my loan over the phone, told me the interest rate and also what my payments would be... which I thought was pretty low. Now mind you I didn't need the loan for the amount of time they gave me to pay it but they did not charge me the interest past when I paid it off. I needed to send in some documents which I did and they allowed me to just take a pic of those with my cell phone and send it to them. In about an hour later they told me to come by this store and get my money. Now mind you I expected some dive, but what I saw was a really nice, clean and professional office. The people inside were so helpful. They offered me and my daughter some water when we arrived, walked me through the process of getting the loan and then in a matter of a few minutes I was on the way to the bank to cash the check they gave me which I had zero problems cashing. After that, they gave me online access to my account so I can see exactly what was happening with my payments. Classy and just like a bank and not what I would have expected from a car title loan company in Chicago. I am impressed. Like these guys. I would do business with them again in a heartbeat.

DO NOT BUY A CAR FROM HERE!! CONSIDER YOURSELF WARNED. NO INTEGRITY OR MORALS! The man in the photo…read morebelow, knew my daughter was taking an 800 mile trip across the country to college and he swnt her off in dry rotted tires, too small rims AND all the bolts were loose on the tires of the car and said at the time of purchase that he would feel safe if his own daughter made that same trip. Within months, the alternator, brakes and rotors had to be replaced in addition to all four tires on the car. But wait, there's more, the back bumper fell off within a month, she tried to trade the car, they offered her $500 for a 2019 Toyota Corrola, yanno the one that you can get top dollar for because the car holds their value? Yea, that car because guess why? Unreported accidents, the door frame was replaced and the CarFax report shows nothing but a front end accident, not to mentipm, the bumper was being held together with TAPE. And he thinks it's a good idea to offer 3k, on a car we've paid 6k for in cash plus of 2k in repairs in 7 months that goes BEYOND. This guy can teach a master class in no reaction, giggled, thought it was funny about his lack of integrity then when I screamed at him and his nonchalant behavior and not so much as a recognition of the danger of loose bolts or dry rotted tires, I lost myself, snapped off and now he declares me to be the problem. Who sends a young college woman to drive 800 miles to college in dry rotted tires and laughs at you?, a man who hates women because this guy is one of those MEN. BEWARE LADIES. I am not finished, this is not over and I've got time. Bet.

Don't trust the Google reviews!!! They're incentivized and not a real reflection of this business…read more The staff will push you to leave a 5-star Google review before the deal is even done. Now I realize that's probably how they're padding their rating, and it's incredibly misleading. Even worse they're rude and aggressive if you push back or question anything. If you don't go along with their pressure tactics, they get defensive fast. I felt uncomfortable and even a little threatened just for trying to ask for the full picture. Most of the cars seemed like lemons, mechanical red flags, and no transparency. It's the kind of operation that survives by taking advantage of people who don't know better. This is not a trustworthy place. Avoid it at all costs and go somewhere with real integrity.

Please run they replace my engine twice and now looks like I need a third one done and changed us…read moreover 13000 thousand for the second engine I made a mistake bye buying a vehicle here please don't make the same mistake I did

El peor dealer con el que puedes adquirir un carro, llevo 7 meses con el vehículo y esta es la…read moresegunda vez que toca cambiar el motor, la primera vez se demoraron un mes en arreglarlo para solo durar 4 meses funcionando y otra vez tener que repararlo, insinuando que el vehículo se había dañado por no realizar los cambios de aceite, a eso sumarle que un vehículo que en calle se consigue en 5000 a 7000 usd, voy a pagar 12000 por el y habiéndole cambiado el motor 2 veces, la verdad que pesar que se aprovechen de la gente por lo menos tengan decencia de vender vehículos con un motor en buen estado, y como añadido me reclaman por la cantidad de millas que le e metido al carro, me hubiera comprado un carro del 98 y me hubiera salido mejor mecánicamente.