I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Sales process was great for an out of stater, but the shipping has become ridiculous. Pat has been…read moredoing everything he can to get this car to me, and Luciano was great durning the sale. They fired their personal transport broker and have moved to one that is BBB certified and A+ ranking after me asking for a switch because it was just promises after promises from the first broker and took over a week and half and still didn't have a shipper. This new company also seems to be having issues getting a driver to bring the vehicle to me. Update: had to switch from enclosed vehicle transport to open trailer to get it by this upcoming weekend ( 3 work weeks from send a wire for full purchase price ) and I got a picture today from Luciano showing it loaded. Dealership is top notch, shipping however is not and pretty much outside of their control. Will update review again once I receive it. Shipping company damaged in transit, Not Signature Autos fault and I'm working with shipping company to get that resolved. Pat has been more than helpful on everything I've had after the sale, after I sent money this man has still been diligently making sure I'm taken care of and the car is beautiful and drives amazing.

DO NOT buy a car from this fraud dealership. Unfortunately, I did and paid for the car to be…read moredelivered only to discover the driver's seat would not adjust, outside mirrors won't adjust, key fob didn't work, tilt column doesn't work, push button start doesn't work. All electrical. I confirmed with the salesperson Luciano that the car was operable and he confirmed in writing before signing. When I tried to reach the dealership no answer on Friday, tried all day Saturday and no answer! Called the finance company to file the fraud paperwork and then finally the salesperson reached out to say he was sick? I guess everyone was sick because no one answers. Then I get attitude and he says I got a car in good mechanical order and that's what I signed for!!! Nope, you don't sell a car that you say the mechanic checked twice and never mentioned nothing electrical works! I trusted this dealership. I can't even move the seat to touch the gas pedal! Fraud on such an epic level! Not one offer to make it right.

We were coming to this dealer several times but the last visit we were very dissatisfied, they…read morechange the whole leather seat cover for drivers seat ,it was not covered by infinity manufacter, so they offer us a favor and did it on their cost which we appreciate it a lot ,its just the job was done very poorly leather was was not pulled tight enough on on the top of the seat ,it was all wrinkled ant aired ,we called and asked how it can be fixed they said wait a month, leather should shrink ,which was hard-to believe any way we waited 2 monthes and there was no change at all, I called again they told to stop by but I already felt they are not happy to deal with it ,we'll they knew they did it bad ,we stopped the next morning, they were not helpful at all I can say even were mean ,offered to steam the leather with no guarantee it will fix the wrinkles and on the top we have to pay now,we left just saying thank you for good service ,the point is if you offered to help customer doing a favor at least do it right nice job and don't make it to look worst than it was before ,so now we have 2024 very low mileage and all loaded infinity with ugly driver seat ,from such a luxury car dealer you should have a better service,we have 3 infinitys but we would not go there anymore

Carlo A is the best service advisor I have ever dealt with, very satisfied with my visit to a new…read moredealership regarding some issues I had with my vehicle

Bad customer service not once but twice, never would have purchased the truck if I new it was a…read moreLemon. Plus plates did come with it, first car dealership I went to that order plates or title transfer

I dont think ill ever buy anywhere else. We recently got into an accident, and our car was…read moretotalled. We only had one car and had very busy schedules, so we had to get another car fast. My dad bought his car here over a year ago, and it was very reliable and still runs amazingly for an awesome price. Brandon was so great to work with. He worked with us to get us and our baby girl back on the road . We are working on our credit, but had 2500 to put down and he got us in a really great car fast. They do everything in rheir power to make sure the car is in mint condition when you buy it. Im so incredibly grateful for his help and so so so happy with our car. Like i said, i dont think ill buy anywhere else. 100% reccomend!!

Car Max is a great place to sell your car. You get a fair deal in a streamlined process. It didn't…read moretake long for them to assess the value of my car and they gave me a week to decide and bring my car back. When I brought my car back to sell, it was a pretty simple process. It was painless and took less than an hour (on a Wednesday). Rosie, Vivi and Aly provided excellent service! They made it very simple to get through the process. I never thought of selling my car at Car Max ever before but they offered much much more than the dealerships! Check them out. You'll be very surprised at their offers!

My son wanted to sell his car , so he requested a quote online from Carmax. He received the online…read moreoffer within minutes. It was a little lower than he expected, but since they promote how easy the process is he was going to sell it. I called to schedule an appointment and it was very easy and efficient. When we walked in we were told to go to another area and stood there for a few minutes before the employee acknowledged us. He told us the quote may change after the car was inspected. After about 30 minutes , we were presented an updated quote , which was 20% lower than the online quote. We asked for an explanation and was told there was a "whine". We asked if it could be explained to us and shown. We were told the evaluator was too busy. Needless to say we walked out. We did end up selling the car to another dealer for 40% more than what Carmax offered. Do not recommend

DO NOT GET A CAR FROM HERE I should have done my research I…read morecan't wait to be done with this dealership the manger is very unprofessional when expressing my concerns about having to bring my car back so many times he says" well it's a used car not a new one" it's clear that the customer are not important to them i'm convinced that they actually don't care no one is perfect but it should always be us against the problem at hand instead they will blame you for everything and laugh it off only individuals that work here that are professional might be in the finance department WORST MISTAKE OF MY LIFE

DO NOT GO HERE!!!!! MORE OF A SCAM THAN ANYTHING! I got a car from here and out of the 4 years I've…read morehad it, it's been in the shop more than on the street! Customer service is terrible and they will jack up your price WITHOUT telling you!!! 10/10 DO NOT RECOMMEND! Give your money to a company who CARES!

I called this location for a car title loan. I needed a couple thousand to get me over a small…read morecrisis. The person who answered the phone was pleasant, helpful and walked me through the process pretty fast. They gave me the amount of my loan over the phone, told me the interest rate and also what my payments would be... which I thought was pretty low. Now mind you I didn't need the loan for the amount of time they gave me to pay it but they did not charge me the interest past when I paid it off. I needed to send in some documents which I did and they allowed me to just take a pic of those with my cell phone and send it to them. In about an hour later they told me to come by this store and get my money. Now mind you I expected some dive, but what I saw was a really nice, clean and professional office. The people inside were so helpful. They offered me and my daughter some water when we arrived, walked me through the process of getting the loan and then in a matter of a few minutes I was on the way to the bank to cash the check they gave me which I had zero problems cashing. After that, they gave me online access to my account so I can see exactly what was happening with my payments. Classy and just like a bank and not what I would have expected from a car title loan company in Chicago. I am impressed. Like these guys. I would do business with them again in a heartbeat.

I was here about a year ago and although they were operating out of a trailer they still maintained…read morevery high professionalism. I came here last week and the transformation was insane! Paved lot, awesome staff you can shoot the sh*t with so to speak, brand new beautiful building, cars ranging from Aston martins to Audi supercars all the way down to cheap reliable daily's to just get you around! 100% recommend checking them out! They buy used cars offer competitive pricing, great deals and always willing to work something out. They also offer consignment deals where they will sell your car for you! Anything you could need from a dealership, they got it!

Great experience at Auto Select Sales & Rentals Inc.! Friendly staff, fair prices, and a smooth,…read morehassle-free process from start to finish. I highly recommend them if you're looking for a quality vehicle!