I could post a book of negativity about this place. The outside is beautiful. But inside those…read moredoors was a hell hole of lies. Nightmare for my mother. I don't know how the administrative people sleep at night. My mom was there for 2 plus years. She was so traumatized.

Our mother was a resident at Brookdale at Monroe for 17 months. We had high hopes that this move…read morefrom independent living would continue to foster our mother's sense of dignity and self-worth. Unfortunately, our experience didn't match our expectations. The facility was clean, pleasant, and the activities and food were without complaint. Our biggest and most consistent issue was how our mother was treated by the staff and the lack of appropriate action taken by administration to address these concerns. Our issue was solely with the administration and how they handled the complaints we made on behalf of our mother and her treatment by the aides. A slight stroke left out mother with limited mobility which necessitated a move to assisted living. Being confined to a wheelchair meant that our mother was completely reliant on the aides to for every physical move; ie in and out of her recliner, wheelchair, toilet, commode etc. The only thing our mother could do was brush her teeth and feed herself. Dressing, toileting and even just reaching for her water, tv remote, and blankets was impossible. Therefore her reliance on the aides was all encompassing. While some of the aides treated out mother with patience and respect, there was a consistent lack of understanding, a sense that out mother should be doing more to assist the aides and a conveyed feeling that our mother was a burden and inconvenience. Over the course of 17 months, we reported specific instances of inappropriate, rude and hurtful comments, such as; " you are too heavy for us to move", "you don't help us at all", "stop drinking so we don't have to toilet you so much", "my back hurts from lifting you") however, the response from the administration was always in favor of the aides. We were always told that the aides reported a different version of the incident with our mother being described as uncooperative and needy. We found this to be unconscionable, indefensible and without regard to our mother's feelings or well-being. We never felt as though our mother was cared for or respected in the way we were told she would be during our tour and inspection of Brookdale. The last 2 -3 weeks of our mother's stay at Brookdale caused great concern by family members. She was attended to last for meals resulting in her eating a cold breakfast alone in the dining room; oftentimes being the only resident at her table for lunches and dinners. Our mother was a dynamic, vibrant and accomplished independent woman who experienced many unfortunate physical illnesses which slowly limited her mobility. She remained sharp and had limited cognitive impairment which made her treatment at Brookdale all the more demeaning and unacceptable. She always stated that she felt she was treated as less than a human being which made her situation all the more difficult and sad for her and our family. We have since moved her to another facility where she receives respectful and decent treatment as she should. In our first week, an incident arose in which an aide made an inappropriate comment. When we reported it to the administration, it was handled in a quick and professional manner with the aide apologizing to our mother and family members. This is all we ask and expect; for our mother to be treated with respect, dignity and kindness. Unfortunately we rarely experienced that at Brookdale.

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

My husband spent 6 weeks in this facility due to a broken arm and balance issues, and the care he…read morereceived was excellent. I want to specifically call out Rose Buzzetta, the OT, Neesha, the PT and Manbir S., one of his nurses. They provided exceptional care and truly showed the compassion and care he needed. He needed some extra care due to the length of his stay, and they took great care of him! Thank you!! He also thought the food was very good, which is high praise coming from this foodie! The only negative was the fact that we have been waiting for quite a while for a refund we are owed - he was released on 1/23/26 and we are still waiting - he has talked to the office multiple times and is now no longer receiving any callbacks from them (they are not returning our calls). Otherwise, this would have been a 5-star rating.

After reading the many positive reviews about this facility, I was extremely disappointed by my…read moreexperience when my mother was denied the opportunity to receive short-term rehabilitation at Village Point in Monroe Township. I spent hours researching rehabilitation facilities because my priority was finding a place where my mother could receive the physical therapy and care she needs before returning home. I was informed by the hospital social worker that my mother had been denied admission based on information provided to the facility by the hospital. From my understanding, some of that information was inaccurate, which made the decision particularly concerning and upsetting. What troubles me most is the feeling that my mother was not given the same consideration and opportunity for care that other patients receive. I found the situation to be discriminatory and unacceptable. Families should be able to trust that their loved ones will be evaluated fairly and treated with dignity, compassion, and respect. I was also extremely disappointed by the lack of communication from the Director of Admissions. After leaving several voicemail messages, I never received a follow-up call or explanation regarding the decision. When someone is advocating for a loved one who needs rehabilitation, communication and compassion are extremely important. Everyone deserves to be treated fairly and equally, especially when it comes to receiving necessary care. I sincerely hope this facility reviews how these decisions are made and how families are communicated with during what is already an incredibly difficult and stressful time. DO BETTER!!!!!!!

As an Elder Care Crisis Manager for a law firm, my job is to secure good care for clients and not…read morebreak their bank. Akin Care consistently delivers superior Care coupled with wonderful customer service. From their extensive training to their personality match, Akin Care provides top notch service.

Our family has recently had to find home care for our dad. Akin has taken such good care of him!…read moreTheir staff has helped us in all areas so we could get dad the help he needs. My dad's caretaker is wonderful! Loving and very caring. Dad looks great!