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    LeafSpring School at Sonterra

    3.7 (6 reviews)
    Closed 6:30 am - 6:30 pm

    Services - LeafSpring School at Sonterra

    Infant child care

    Multiple children care

    Newborn childcare

    3 More Services

    School-age childcare

    Single child care

    Toddler childcare

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    6 years ago

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    La Petite Academy on West Bitters

    La Petite Academy on West Bitters

    4.4
    (7 reviews)

    I am writing this review almost a year after my child's disenrollment because I wanted time to…read moreprocess what happened and ensure I was sharing this experience thoughtfully. During that time, my family genuinely loved and appreciated the teachers and staff. We intentionally built positive relationships with staff and regularly showed our appreciation through small gifts. My 17-month-old child was disenrolled effective immediately following a disagreement between Ashlee and me regarding paperwork that I was told needed to be returned the following day. After 14 months of enrollment, I was informed that the center did not have paperwork on file, including documents containing my child's medical history, emergency procedures, and other important information. I expressed confusion and frustration because this was the first time we had ever been told anything was missing. I was then informed that if the paperwork was not returned the following day, my child would not be allowed to attend. As a parent, I found this concerning because the missing paperwork was not something we had knowingly withheld, nor had we previously been informed that it was missing. When I questioned the situation and expressed my concerns, Ashlee responded by saying, "Maybe we're not the right fit for you. I can go grab your kid's things and we can disenroll right now." My husband and I looked at each other in complete disbelief. I told her I felt that response was excessive and respectfully asked if I could wait to speak with Megan or Christina as they had historically been the individuals we were directed to when questions arose. Ashlee told me that the decision was final because she was also in charge. The conversation continued for approximately 30 minutes. I repeatedly tried to understand the rationale behind the decision. I even apologized if I had offended her by referencing Megan and Christina as the individuals in charge. I explained that my understanding came from prior interactions in which Ashlee herself had deferred questions to them when she was uncertain. I also sat down & began completing the paperwork. Despite my efforts to resolve the situation, I was repeatedly told the decision was final. During the conversation, Ashlee stepped away several times to make phone calls & also referenced a prior misunderstanding I had with Megan regarding medication, claiming that I had previously been "warned." This characterization was surprising to me because Megan had never approached me in a manner that suggested I was being reprimanded or warned. Every interaction I had with Megan was respectful, and understanding. The same was true of my interactions with Christina. It is also important to note that I was 8 months pregnant at the time, and this occurred around 6:00 PM on a Monday. Most daycare centers in the area were already closed for tours, yet I was suddenly being told my child no longer had childcare because I questioned a situation involving missing paperwork. What made the situation especially upsetting was that Ashlee stated she had been having a hard day. To this day, it is difficult not to feel that an uneqquiped lead had an emotional reaction and played a role in a permanent decision that significantly impacted my family. The following day, I spoke with Christina and confidently asked that they review the security footage because I knew I had never yelled at Ashlee, despite being told that was reported to management. While frantically touring new childcare centers and taking unexpected PTO that I had hoped to save for my upcoming maternity leave. Christina did call me back after watching the surveillance footage & she didn't see my yell at Ashlee either (no audio just visual clips) but understandably like any professional company, they had to go through with the decision. It would look very poorly on them to backtrack/ not support a teammate. At that point, I informed Christina that even if my child had been welcomed back, I would not have returned. The trust had been broken, both by the immediate disenrollment and by the allegation that I had yelled when I had not. Fortunately, all four childcare centers I toured with all the same perks as this center, accepted my child. Three were prepared to enroll us for the very next day. Several administrators I spoke with expressed concerns with how poorly the situation had been handled. Today, both of my children are thriving at their current daycare. However, I feel compelled to share this experience so that other parents can make informed decisions. My recommendation is that any communication, questions, or concerns be directed to Megan or Christina ONLY. Lastly, I was informed that I would receive a follow-up call from corporate customer service regarding the treatment my family experienced and the circumstances surrounding the disenrollment. Despite being told there would be further investigation, I never received that call. This whole experience was extremely traumatic.

    We couldn't have asked for a better experience in any of the classroom's our son was in…read more More specifically, we want to thank Ms. Jennifer and Ms. Ashlee for taking such great care of him as an infant. As any parent that has put a child, especially an infant, into a school knows, it's hard handing that child over and it takes a lot of trust. Both of you provided just that in how you took care of him and constantly communicated with us. We could see how much you cared for him and the other babies. We also want to thank Ms. Miranda and Ms. Kat for the care they show to all the kiddos in their classroom's and for giving our son a great experience. Each day, he is excited to go to school (he literally runs to the door when we ask him if he's ready) and that is because of both of you and how he is treated in the classroom. And lastly, we want to thank Megan and Ms. Christina. It is very apparent to us how passionate you are about the kids that come into La Petite. You both show great care and love, and fiercely protect them. We never saw this kind of care from the precious school he came from, it was all business to them. And while this is a business, you both make it clear that the kids always come first. We can truly see the love and care that the entire facility gives each of the children, so thank you for everything!

    Little Sunshine's Playhouse of San Antonio at Stone Oak

    Little Sunshine's Playhouse of San Antonio at Stone Oak

    4.3
    (10 reviews)

    We have LOVED our time at LSP. Ms. Yairelis, Ms. Terri, Ms. Ryanna, and all the other staff have…read moretreated our little girl SO well for the last 8 months that she has been in the infant room. She has learned so much throughout her time with them and we are so sad that she will be moving up to a new class soon. I know that she will get the same love in her next class, but wow what big shoes there will be to fill! We are so happy with our decision of sending our little one to LSP!

    So my wife and I stopped in without an appointment which the manager and staff were very polite and…read moreaccommodating to give us a tour. The place itself was very cute and it seemed very fun for children. They had a pretty cool facility with a nice playground area and the classrooms looked fun and clean. The programs they had seemed really good and it was surprising to me that they even had daycare for infants. The pricing also seemed fair which they had several options. The only thing that was displeasing was some of the staffs appearances was off. I understand not everyone can dress the part but there was staff that looked like they just rolled out of bed, one guy in a classroom who was the obvious teacher/staff was sitting there rolling and twiddling his hair with the children just looking for his attention. I also noticed a lady who instructed the dance portion of the day had grabbed a little girl by her arm and displayed somewhat of aggression and frustration. Look I get it it's hard watching kids and many at that but it just didn't sit right with me. I don't doubt this place is great I was just turned off and couldn't see myself being secure in dropping my 1 year old here.

    LeafSpring School at Sonterra - childcare - Updated July 2026

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