I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

STAY AWAYYYY!!!! This company is HORRIBLE... They disconnect the phone on you for holding them…read moreaccountable for dishonesty. I have the rep my counties address in which he was reluctant to take.. so I asked him to repeat it back to me and he couldn't and said that I was being disrespectful. He made accusations to take the blame off of him. They sent my title to the wrong county hours away and isn't willing to assist. The csr couldn't give me the email address to their title department to so that I can email them the correct information regarding where my title should be sent to. One rep says a supervisor isn't available they will need to call you back in 72 hours and he disconnected the call. I spoke to another rep Angy, she took went through the entire motion as if she was writing down the correct address for the county in which my title should be sent to. When I asked her to repeat it back to me, she could not. This company is by far the worse. Evil workers for sure. She says her supervisor is Paula im still waiting for Paula to give me a call back.... If I can choose zero stars I would

Everything! Been trying to get my title after paying loan in full five years ago…read more They've changed names often...

They Use the old Bait and switch . Example trade vaiue goes down and the price you see goes up! I…read morehad the deal all figured out online Money wies that is. So when i showed up they gave a whole differant story! I walked.

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful (We would give him 5 stars). We ended up wanting to buy a more expensive truck that was on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Coincidentally, things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after these two issues and the other couple bought the truck. The manager, Kim I believe, never even made an effort to get off his A$$ and come speak to us. Instead, he just had Owen deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they were that busy on a Wednesday afternoon.

Great place to buy a used vehicle. No high pressure salesmen. Clean vehicles and honest sales…read moredepartment. They listen to you about what your looking for. No hidden fees with a bottom line of "out the door price". Just a great experience from start to finish. THANK YOU Kevin, John and Mike for putting me in my " new " car.

We drove 2.5 hours to buy a vehicle. Test drive went great. Loved our sales guy. He gave off a…read moresweet grandpa vibe. Then the sales manager decides to take over, a younger guy named Kevin. He was trainrailing me. Cutting me off every time I spoke and mansplaining before I could even get out what I researched. I said that if we couldn't come to a trade agreement I would need him to come down on the price of his car. He raised his voice at me and informed me there was absolutely no way he would ever lower the price. I left crying from being belittled and screamed at.

This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

Previously went to Jim Sapala Kia of West Chester and got the short end of the stick with nothing…read morebut problems with a 2022 brand new kia sorento. Stopped by Raceway and went in to just browse and left with a certified pre used telluride which will fit our family amazingly. Salesman Tom Cleighton really was patient and went above and beyond for us even having to stay late because of papers messed up on our side. Night and day services and I cant wait to see where this new ride takes our family.

Within just two years of normal use, the front driver-side leather seat in my vehicle has developed…read moremultiple cracks. I contacted the dealer and was dismissively told this obvious defect is considered "normal wear and tear" and therefore not covered under warranty. I then contacted Kia customer service, only to be told they "do not handle warranty issues" and that everything is the dealer's responsibility. This complete lack of accountability is unacceptable. If Kia's so-called "leather" seats cannot last more than two years, then the product is clearly substandard. Had I known the materials were this poor and customer support would be this unhelpful, I would never have purchased a Kia--let alone paid extra for a leather interior. Between the low-quality materials and the ineffective customer service, this has been an extremely disappointing ownership experience.

my wife and I purchased an suv from these people a year and a half ago. After paying on time and…read moremore than our payment was on a consistent basis we had an issue. We just started our own business and transfered all of our payment information for all our bills to a larger calender. we mistakenly marked the date wrong for these people. They called me the day the payment was due and we explained our mistake and I would be in the next day. We were told that it would be unacceptable and we needed to find a way to get there to make thepayment. everyone that I spoke with were very rude and obnoxious. We also had a warrantee issue with our heat. They did finally get it fixed but they destroyed our dashboard in the process and grease all over our cloth seats. When we brought it to their attention they refused to repair the dash or clean the seats. I called the "management " and we set an appointment for them to look at the issues. They never showed and conveniently don't have time to meet us. This experience has been the worst we have ever dealt with. We will never deal with these people again and definitely wouldn't recommend them to anyone we have about a year and a half left of payments and can't wait for it to be over.