CUSTOMERS BEAWARE!!…read more BEFORE TO GO THERE JUST THINK ABOUT 100 TIMES!!!!!!! I had a HORRIBLE EXPERIENCE at Halterman's Toyota. I brought my car in for a recall service, and while I was waiting inside the dealership, one of the Halterman's Toyota employees hit my car while driving it on the dealership property. The last thing you expect is for your car to be damaged at a REPUTABLE Toyota dealership where you should feel confident your vehicle is in good hands. This was completely unacceptable and extremely disappointing. After the incident, I refused to have the repair done there because I no longer trust the dealership or the way I was treated. Their response and attitude after the accident were unprofessional and unacceptable. As of today, my car is still not repaired, and this situation is now being pursued through legal channels. I will never return to Halterman's Toyota, will never use their services again, and cannot recommend this dealership to anyone. This situation would never have happened if the Toyota dealership employee had taken full responsibility and treated their customer the way they are supposed to. Instead, after the accident, they acted as if nothing had happened and made no effort to find a fair solution in my favor. They even lied and treated me disrespectfully, going so far as to tell me that they "didn't like me" after they damaged my car. This behavior is absolutely unprofessional and unacceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Need to get a bit quicker Over two hours for an oil change and tire rotation. Service is fine if…read moreyou're not in a hurry.

I bought my car from the at the Saylorsburg location when I bought the car I loved it after a week…read moreit started to make a noise no questions asked they got it in and repair for me rapidly I would recommend this place to anyone who needs a vehicle

Highly recommend this place . Bought a Subaru Legacy and it was an amazing experience. Fast and…read moreeasy. Ask for Brandon Franco, he took care of everything in a professional matter and made it happen. Thank You So Much. Maciej

Got my new 2024 Subaru Forester from Ertle in January 2025. I have had nothing but an excellent…read moreexperience with them. From the professional salesperson at purchase and Brian from servicing Being able to see the video while my car was being serviced in a nice addition to see what they are doing with the vehicle. I highly recommend Ertle

EXCELLENT experience. After being stuck in a leasing nightmare with a NJ dealership.(never again!)…read morewe spotted a car at the Ertle pre-owned dealership in Stroudsburg. I can't find enough good things to say about their service, transparency and how quickly they put our deal together, all while taking that terrible lease off our hands! Alex was always ready and available to answer any questions we had. Steven in finance was so patient, thorough and friendly. We will definitely be returning for future purchases.

My mother bought a car from Halterman's. When she started having problems with her car (while still…read moreunder warranty) they gave her the runaround to the point she had to sue them.

Service is the slowest I have ever witnessed in all my adult years..service adviser a big bullshit…read moreartist.

I just spent over $3100 of my saved moving money for a squeeling issue. I brought it in cause it…read morewas squeeling while driving and less when turning... also on/off at braking. I also asked for an oil change and inspection plus diagnosis/estimate for the camera, left wheel buttons, and steering wheel heat (all broken for 4-5 years). I sat there from 2pm to 5:15pm and went ouside to see my car on the riser, all wheels off, and the mechanic was stumped as to why the brakes were not working now. They charged me $800 to fix that and they said fixing ebrake was just cables and would be another $800 but I had to pre-pay parts ($400). They gave me a loaner then called at 10am next day saying they brakes just needed to be bled more and its ready. I brought it back for ebrake and Paul brought me a photo of the wheel base I think showing a 6-7" open crack and said they needed to replace both rear ones plus other things (I didnt get a written format of this assessment or quote or that photo and wish I had). They gave me a loaner to take home for a couple days while they fixed this. I picked it up, but they forgot to do the oil change and inspection so I made another appointment for the following Saturday (this past Saturday). Last Tuesday my AC/heat went off. It has been turning off since last year, but I usually get it back on by manually turning ac clutch with hand, pulling out/in the ac clutch fuse and another related fuse, then reset Uconnect and it has always come back on... not this time. I changed my appointment to Friday 8am and took PTO to get this done plus have longer weekend due to rain coming all Sat/Sun. I sat there for 4 bloody hours... around hour 3 they said its $625 for resistor replacement. I say okay... still waiting. Hour 4 I insist on answer and he says the resistor didnt fix it so they pulled that and dont know whats wrong. They said they have to escalate to engineering which will take a few days total, but Id hear from them next day (Saturday 5/23). Ive heard nothing and have no AC or heat. Im not a native here in PA and have been everywhere in the Milford area with no luck finding anyone competent and fair. I dont have evidence that photo was my Jeep, but Ill never know and now Ive used $3100 of money to move so I can have a room for my terminal brother who is in adv. heart failure to live with me. It took forever to save that and now I am so depressed and mad thinking they just scammed me out of thousands I didnt have to spare. I also take my ESA dog with me everywhere... I cant go anywhere without him when its hot now so we will be stranded on those days.

I love bringing service to this dealership. The workers are always helpful and compassionate to…read moreme, and to others I've witnessed. The wait isn't long, they get you in and out without delay. They work with you with offering ways to complete a task that might be shocking in the price of the work. They make sure they explain everything to you, without the customer feeling any type of pressure. They make sure you're comfortable while you wait, by having snack, drinks and a big screen to keep y you occupied while you wait.

These guys are great! I called them on Thursday evening, 5 mins before closing time, due to…read morefrustration with my local dealer. Mike Young (one of the managers) quickly sent me a detailed offer and answered my questions immediately and honestly. I filled out some paperwork (remotely) on Friday, and picked up the car on Saturday (today). Wayne Davy was very helpful as well today, getting us set up on the app, handling paperwork, etc. The finance team was efficient and personable. They gave the best pitch I have heard for an extended warranty (though I still didn't buy it). Also.... The price Abeloff offered me was much better than my local dealer; Abeloff's doc fees are reasonable; and they didn't try to stick me with a bunch of extras I didn't want. Overall this was an excellent experience. Although I live more than an hour away (in NJ) it was worth the trip. (For NJ residents - they seamlessly handle registration, taxes etc. for NJ). This was a much better experience than my local dealer, who wanted more for the car, were not forthright about the size of current financing rebates, charge an exorbitant doc fee, and insist on adding "extras" that the customer doesn't want.

Just dealt with Ryan in the service department , drove 60 miles one way to get a proper diagnosis…read moreand repair.The service department was polite,professional,quick and honest in fixing my car and getting me back on the road.2020 Kia Sorento S with 87k miles and still going strong.

I've only been to the Jeep side of Gray, but with the service I received from Gray Jeep is very…read moresatisfactory. So I'm hoping that customers get the same thing with the Chevrolet side of the dealership. I've never had an issue with Gray.

We purchased a Chevy Traxx a few months ago; we were informed the oil change, air filter and tire…read morerotation were due. Everything was covered except the air filter -- so we declined the air filter; we would change it our selves. The appointment was made during the phone call for the following week; the car was dropped off; and then we were BILLED $136!!!! For the free oil change and tire rotation. The service member DISCOUNTED the bill to $99 after we reiterated --- YOU SAID THE SERVICES WERE FREE. DO NOT BUY A CAR HERE --- the SERVICE TEAM offers free services and then bills for them after you take your car in! Paulette Brown

Terrible. The tow truck driver lied and said he was a at our location and knocked and waited ten…read moreminutes. This was not true as we were waiting 6 hours for this company. All they did was lie and lie. Avoid them at all costs.

We had a stress free tow experience. Paulie was great. He communicated with us every step of the…read moreway. He called to say he was on his way to our home. He called when he arrived and he sent a text and a picture of our car when he arrived at the mechanic. Thank you Paulie for your professionalism and kindness.