My mother bought a car from Halterman's. When she started having problems with her car (while still under warranty) they gave her the runaround to the point she had to sue them. read more

Service is the slowest I have ever witnessed in all my adult years..service adviser a big bullshit artist.

Incompetent from the quick lube, to the body shop. To the management. Took vehicle in for "Toyota care" that comes with the vehicle I purchased there new. They put it of the lift incorrectly and damaged the driver rocker panel. They also double gasketed the oil filter, spilled oil all over the bottom skid plate, did not clean it. Tracked oil inside my car and the service advisor BRIAN DIPASQUALE lied to my face and said they had an accident and that that cleaned it all They didn't clean any, when I got my my house there was fresh oil on my paved driveway Wrote a bad survey and then the GM David contacted me. Said they would do a LEVEL 3 detailing which includes inside cleaning and outside polishing and to fix the rocker panel. He would need to see the car in person. David, the service manager and a technician lifted the car on their lift. Had problems getting the lift to line up under the car, and had to move the vehicle to a different lift. The problem lift lines up perfectly with the damaged rocker panels..the service manager had the audacity to say he didn't know if the damage was caused there! Unbelievable They ended up ordering the rocker panel they damaged and scheduled the installation for a week later, Monday and they would get me a rental Fine, I showed up Monday and they didn't have the rental ready, finally rented a car from enterprise and was on my way Picked the car up Tuesday in the pouring rain, took the car home in the rain, parked it and drove to work the next morning. Let the car dry Wednesday and decided to take a look at their work. Did an excellent job on the rocker panel so I looked at the rest of the car There is a spot of clear coat missing from the hood.. Call David the general manager immediately after noticing and he said he needed to look Brought the car within 15 minutes of our phone call The service manager comes out and says he has a picture of the damage. Alright well so do i He claims the damage was there before I dropped it off Denies that he looked at the car a few days prior. Lied Also stated the body guy "wiped the hood" and the "paint came off" Well which is it? Was the damage there before or came off wiping the hood? Keep in mine I purchased my vehicle here and they treat me like this. Unbelievable He states he believed I'm lying, in different words and that the damage was there. Way to contradict yourself Seems like they fixed their mistake once and will not accept responsibility during that repair This car is a year old and has paint hanging off the hood Terrible experience, habitually lying managers and will never be returning to this dealer in my life Will go to Kosh 33 for my new rav4 and tundra TRD pro Hopefully the right person reads this review and sends it to the right people, if that person exists at Haltermans that won't push this second time screw up, under the rug. read more

I brought my 2011 Toyota Sienna in for a recall. The recall was for my two sliding back doors. A few days after I had my recall done my door stopped opening with the electronic button. I looked at the rear door and there was a wire hanging out near my back window on that side, which has never been there before. I called Haltermann's to tell them and they said to bring it in. I brought back my car to have them fix the door and they proceeded to give me a bill for over $400. They said that the recall does not replace that part that is now broken on my door. The door did not seem to be broken. I can still use it manually. The wire was still intact but not on it's pulley system. I told them that they left it this way and instead of fixing it, he cut my wire so that 'I could use my door'. Now mind you, I do have a button inside the front of my vehicle that turns off the electronic buttons. I could have used it manually anyway. This was his fix. He said that my wire was all rusted and that's why the doorstop working. That wire does not see rain or wetness It's covered with a thick rubber coating or some kind of plastic. There is still no rust on that wire. Not even where he cut it. I called to speak to another person and they haven't called me back. I can't imagine any company that you go to and they break something of yours while it's in their possession and they refused to pay for it. It's a shame that you can't trust a dealership. It used to be where they would do anything to help a customer and now they would do anything to save money. I would never take my car back there for any kind of repair. Unless of course to fix my door. read more

Very disappointed in the service I have received from this place so far. Brought an $18K used car for our son in August - it's now Nov 6th and we haven't gotten our NJ license plates. Robin, I believe her name is, promised me when I spoke to her 2 weeks ago that she would reach out to motor vehicle in Trenton to find out what the hold up was and get back to me the beginning of the following week, which would have been Oct 28th or so. No phone call, no plates. I paid to have them do this service for me - not sure what the problem is because I can't get anyone to call me back or give me answers. Oh, and we purchased a warrantee plan, which should have covered the car bumper to bumper. A wheel bearing went, which they should have fixed before we picked the car up, but it wasn't covered. But the sunroof that stopped working a week after we brought the car was covered. Don't understand that one. Do yourself a favor and find a different dealer. read more