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    Lea Humphrey, DO

    5.0 (1 review)

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    4 years ago

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    Manning Lance MD

    Manning Lance MD

    3.0(2 reviews)
    45.8 mi

    I can't say enough about my experience at Dr. Manning's office & the surgical producer he…read morepreformed. Just like most people these days I turned to Facebook & Twitter to find out who was the best ENT in NorthWestArkansas and Dr.Manning's name was mentioned multiple times and Dr. Felicia Johnson was a very close second. I called his office immediately to setup a consultation and he was booked two months out which I thought was a good sign. Located in Springdale (Harbor meadows) the building was very easy to find and there was plenty of parking when I get there even though it was packed inside. The young lady at the front desk had me fill out some information and I proceeded to wait for 30 mins or so until my name was called. They actually called me back about 5 mins past my scheduled appointment time which isn't bad considering how busy the place was. The facilities are very nice and clean, they seem to pay close attention detail based off my observation. I found Dr. Manning to be personable and extremely knowledgeable, he also did a great job of explaining things in lemans terms after speaking professional jargon. My wife was very impressed with him and he did a great job of walking her through the challenges I would experience after surgery. First forward to my surgery ... The procedure was done on the 3rd floor of the Jones building in Springdale which is located behind Northwest Medical Center. I had to sit down with an accountant to fill out paperwork, she was very friendly and encouraged me to pay my balance up front to save 10%. ALL of the nurses that I worked with were so awesome they made me, my wife and mother all feel extremely comfortable throughout the entire process. They even wheeled me down to the car when it was time for me to go, I hope I never have to get another Septoplasty but if I do I'll for-sure go back to Dr. Manning for sure.

    I visited Dr. Lance's office, and as soon as I walked in I felt unwelcome by his staff. The front…read moreoffice personnel seems easily inconvenienced by simple questions that I felt were necessary to ask in regards to my personal care. Dr. Manning acted as if he were superior, he did not listen to me or my concerns, he did not give me options about my care, he just referred me to get another test that I feel was unnecessary without even trying to explain the reasoning behind his referral (his referral would have had me going back to the same place I began). I will not return to this place of business.

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    Manning Lance MD
    Manning Lance MD
    Manning Lance MD

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    Ear, Nose, Throat & Allergy Center

    Ear, Nose, Throat & Allergy Center

    1.5(2 reviews)
    46.0 mi

    I went in today to have my EXPENSIVE hearing aids checked. The young woman I dealt with did not…read moreappear to care or understand that without working aids I am by anyone's definition deaf. Being basically deaf in a mask covered world makes an already difficult situation impossible. What I needed was some kind of work around while my aids were being repaired. What I got was: 1. The units are 3 years old and not under warranty- which I already knew. 2. They would need a $250-$300 deposit before sending them in to be repaired. This was a per piece price. The company wants a 10% upfront payment for NOT meeting the sales brochure. 3. I am on my own until the pieces are returned. Estimate was 2 weeks. Did I mention I AM DEAF without them. I need a work around. I do not mind paying for services rendered. It costs money for technical help and I understand that. I NEEDED A WORK AROUND. What I got was hearing aids that do not work correctly and the chore of trying to find someone somewhere that will help me.

    Im am very upset with this place. I have waited for an app. For myself and my daughter since before…read morexmas. I have no choice in where i get referred because if our insurance. They never called for me, i have a ruptured eardrum and almost died from it, my ear was previously ruptured i got an ear infection and it ruptured again. Anyway i was in the hospitol 5 days running antibiotics through me. Our primary care told me that Cheyenne may need her tonsils and adenoids out before xmas. I called them she said ahe hadn't got the referral that they would call me when they got it and when they could make her an app. Mind you my daughter has had this congestion thing for 4 months at this time. Anyway long story short, they schedule her an app. And dont even bother to tell me, so of course she dont make it, i didnt know. So i call Tuesday to see if they finally got her referral or what and the receptionist procedes to tell me she was a no show and i would have to talk to her supervisor that they would call me. More waiting as my child is still sick. So today of course i have to call som1 so i just call my primary care, Generations in Chelsea which is wonderful to me and my family, and Amy did everything she could to try to get them to reshedule her but of course now theu wont c her, they cant reschedule her theu said and she told my dr. Office that she was going to call but did not. I had to find out the hard way , which i am at work, this is rediculous! Now i gotta start all over and get my daughter referred again to somone else. This pour baby has nk choice but to deal w people like this, they have no heart and dang sure is not in it for the patients. But then again its probably just the receptionist that works for him that obviously dont like to do her job or should i say DONT do her job. Because she DID NOT call me at all. And im talking about 2 different patients here that they had no idea we was even related. So save yourself some valuable time and find another ENT dr. Or bypass the girl that answers the phone and dont depend on them to call you thats for sure!!

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    Ear, Nose, Throat & Allergy Center
    Ear, Nose, Throat & Allergy Center

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    Lea Humphrey, DO - earnosethroat - Updated May 2026

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