We stayed here in August 2026, as part of our stay in Sutton for our daughter's wedding at local vineyard. The major issue is the service. When we checked in there was no one at the desk and we had to find our room key ourselves, which was the first sign service would be iffy. That was ok I guess... but it gets worse - much, much MUCH worse
We ended up booking one of their shuttles, to take us and some of our guests to the wedding venue which was in a vineyard about 30 minutes away. This was a serive to our guests, so that no-one had to be a designated driver, and some of the guests were elderly and could not drive at night easily - or at all. And just as a supposed service to our guests on this happy occasion.
But - the shuttle never showed up! After waiting and waiting and waiting, eventually our guests had to scramble, someone had to drive and carpool and identify a designated driver. And then since their cars were there, and they were out of town guests who has to drive home the next day, they had to drive home (and someone had to DD at a wedding). No happy couple wants that. The whole thing was a huge hassle, delayed the wedding and was and was a modest embarrassment in that we promised this to our guests and were unable to deliver.
But hey, you say, mistakes happen right? I agree. The reasonable thing is to refund the $1500 we paid, and forgive the lapses. That's what I thought... should be simple right? But no. They will not refund this. After more than a dozen emails and many broken promises for more than a month now, they finally agreed to a less than $400 refund, leaving us more than $1100 in the hole for a service we did not at all get. For what?
If they had just refunded what we paid for a service they failed to deliver, I would not be so negative. But that's not what happened. Book here at your peril. If there is any problem realize they will be a nightmare to deal with. If there is any problem and will not do the reasonable thing. Certainly any holiday wedding or large group should not book there.
Please feel free to reach out to verify the details if you don't believe me, I have receipts and emails I'm am more than happy to share, I could have forgiven the poor service and the wedding disruption, if they had just done the right thing. But they did not and so I feel it is important to warn everyone: book here at your peril. If there is any problem realize they will be a nightmare to deal with. If there is any problem, they will not do the reasonable thing. Certainly any holiday or large groups should not book here. Please feel free to reach out to verify the details if you don't believe me, I have receipts and emails I'm am more than happy to share. $1100 more. read more