I've stayed at many Relais & Chateau (R&C), three in the past two weeks. This is my first ever…read morecomplaint. It concerns Les Hauts de Loire in Onzain, France. The site is advertised as having air conditioning and a Michelin two star restaurant. Still today their web site claims both. One area on your R&C site does say one star. We booked 5 nights in a suite, about 800€ a night. We get there and, as I have asthma, I need an air conditioner. We could not get it to work. We went to the lobby and were informed that air conditioning is not needed or available and is turned off. Turned off and unavailable, yes, not needed, no. It makes no sense. It costs nothing to leave it available; if no one needs it, they won't turn it on. But if it is needed, it is not available. But it was advertised as available. We were met with a shrug. Obviously it was a cost saving move. Not available--it won't be used. Room value to me was less than half of what was charged. Ridiculous price. And false advertising. I later expressed my concern to Eric, the manager, who stopped by our table and asked how our stay was. Another shrug. It's not available. A heel turn and he was gone. The room air was stifling and there was no air exchange. Windows had no screens against insects and were not opened. We sweated all night. Each night. Management did not care, did not sympathize, did not resolve the issue, and did not compensate or even acknowledge it to be an issue. As for the room, furniture is dated, blue rug throughout tacky. It was not up to R&C standards. As for the two star Michelin restaurant, it's been downgraded to one star and the website stills advertises two. Appointments are incredibly dated. Affinage on the cheese cart was not great, served a couple not yet ripe fromages. Continuing, the wine list shames Michelin. The first three wines I ordered were "out of stock." Two days later, they were still listed as available, yet still out of stock. In an era of computers and photocopiers, it is completely inexcusable that a wine list is not maintained accurately, especially when such a list is a draw to a restaurant. It's a fake wine list. Michelin should check the cellar, not trust the restaurant. The "wide selection of [actually available] excellent wines" is shameful for a Michelin restaurant. My opinion, after eating at multiple two and three star restaurants in just the past two weeks, is that this Les Hauts de Loire restaurant deserves none. The one bright spot of our stay was the bistro. Service was warm and gracious, food good quality. We really enjoyed the cuisine and the staff, felt like family, incredibly gracious. We did not receive any hotel request for a rating, and I'm not surprised. Other R&C hotels often ask after departure for a rating. This one does not. No surprise there. Why ask for a beating?

I have no idea why or how the other reviews are five stars. We stayed here for three nights and…read morewere basically treated like second class citizens the whole time. I've traveled all over the world, and I've ever experienced a staff that is more unaccommodating and rude in my entire life. I'll never go back here, nor would I recommend anyone stay here. It's quite upsetting to be spending so much on your stay and have an arrogant staff kill the entire vibe. The food is great and the place itself is nice, though the blow dryer in my room did not work. The issue is the staff. They don't care about their guests at all and when you ask for something, they consider it an imposition. I asked the hotel concierge if they could make us a reservation at a nearby restaurant, and they told me they couldn't do it (WHY NOT?!) and suggested I email them myself because the restaurant never answers the phone. A simple google search revealed that the restaurant wasn't even open that day. Another night, we had asked to reserve a table at one of two restaurants on site, which the receptionist confirmed 24 hours before the supposed reservation. We arrived at the restaurant where they told us that they did not have room for us and did not have our name on the list. We had to wait an hour and a half to eat something (it was pouring rain and we didn't have a car or know of any other restaurants in the area). The receptionist and the restaurant host went back and forth blaming each other for the fact that they didn't have room for us, and no one made even the smallest effort to rectify their error. This is also after we've been eating at the hotel for the previous two nights and spent over $1,000 just on the food there. You think they'd be a bit more accommodating for hotel guests instead of turning us away in the pouring rain when we had actually made a reservation. It made us so uncomfortable that we were happy to leave the next day after spending thousands of dollars at the hotel. It's really a shame that such a beautiful place employs such ugly people.

Don't miss this restaurant while you're in Amboise! Make a reservation! It's a spot you wouldn't…read morejust happen upon (you'll need to follow signs--it's in a dead end). They only have 14 small tables indoor and out, which may sound like a lot but trust me, they fill up on reservations and we saw them turn many people away. The menu is very creative, interesting, and delicious. They focus on shareable plates, although you could easily just order your own food if you really wanted. We shared caramel pork with tahini-coconut roasted vegetables and crispy chickpeas; Thai salad with fried chicken; and salmon tataki with paprika oil, chermoula cauliflower, preserved lemon and Medjool dates. As you can see, the flavor profiles really range, but the food is prepared to excellent standards and I don't have a single note or complaint about anything we tried. This was our first meal upon arriving in Amboise and it really set the bar high. I wish we had more time in our trip to dine here again, but I will definitely plan to come back if I'm ever in Amboise again in the future.

Second time here and it blew our minds again. If in Amboise make a reservation and go here-it's a…read moremust. Staff is attentive and kind and the food the food! The best in Amboise imo.

Wonderful steak frites, excellent service, friendly atmosphere. The dessert selection is fantastic.read more

I'm sorry I don't get the other reviews. Only thing I can think is the chef changed…read more Positives: great location by the castle and semi attentive staff. Portions are big/fair. Based on prior reviews we had high hopes. There were 4 of us so we each tried something different. The 2 steaks/duck were super tough ( cooked med rare). We said something to the waiter and we asked if we wanted it to be cooked some more. No thx - additional cooking would make it even more leathery. Fries looked like they were cut in half, then in half, then again. Really why serve a bunch of broken potato pieces. The waiter praised the house wine, and pushed it hard but honestly it was not very good. Maybe "buvable'. A bit sour, no complexity. But heck it pairs with the steak. Sorry, but our worst meal yet in France. (Day 8) . Take your chance- hopefully your experience is better than ours. But don't say nobody forewarned you ...

Had a great meal. Saw a review on Yelp and thought let's try…read more We had 1 beer, 2 glasses of wine, a Coke Zero, then had 2 bowls of Onion Soup (only missing that nice seal of cheese on top but a good glob in the soup but that could be their way for service) then had Norwegian salad and a duck burger with salad side and fries. All that for 68€ which I think is excellent value. Food was very good and we were full when we left. Definitely stop here. BTW the waiter was a definite 10 and spoke very good English. We asked about the wine with dinner and he paired it flawlessly. A great meal, sitting outside in nice weather. Is there anything better???

Surprisingly awesome. Very affordable. Dinner starts at 7pm like most restaurants in France…read more Everything in the menu was very good.

We enjoyed eating at this family run business. Good food and amazing service. We enjoyed…read morerecommendations from owners. Must eat here

Stopped here for lunch and was impressed with the menu and the waitstaff. Great people watching…read moreviews as well!

This was BY FAR our absolute favorite meal in Amboise and perhaps even our entire trip to France…read more They have a 3-course and 5-course prix-fixe menu option; we selected the 3-course and were very satisfied by our choice. The menu was a mystery. We only needed to indicate if we wanted meat or fish for the main course. Note that each of the courses (even the meat and fish courses) are totally different between the 3 and 5-course menus so the 5-course menu had different fish and meat dishes (as well as the other courses) than what we were to receive. We began with tomato biscuits with cremeaux of zucchini, coriander, and lemon. They were delightful! Next, we received another amuse bouche, which was broccoli mousse with peach and celery (sounds a bit odd but it was delicious!). Our official first course of the three came next. This was maybe my favorite course--white beans with red pepper gelee, chorizo sauce, sweet pepper sauce, fried chorizo, and pickled mustard seeds. I was really impressed by the variety of flavors and textures and everything just went so well together. I love beans and this was such a gorgeous way to elevate them. This fish course for our menu was a Merlu fillet (a type of European hake) with different textures of tomato, served with basil sabayon. This was another home run. I loved the fish. It was cooked perfectly, and the tomato and basil flavors were subtle yet perfectly complemented the fish. Keep in mind our meal was in August 2025 so these ingredients were in season at the time. For dessert we had two different desserts between the two of us: lemon tart and "the prince with fig tree." Both were really beautifully presented and delicious. Service was also excellent. Every single member of staff who came to our table, from the server to all the food runners, asked us if we prefer English or French and then spoke to us in that language to explain the dishes. I really appreciated this and noticed they asked the same question to every single table. That to me really highlighted that they were intentional and placed importance on ensuring each customer had the best experience they could and fully understood what they were eating. I would absolutely recommend Les Arpents to anyone visiting Amboise, and I hope I have the opportunity to visit again someday. It was a really highlight of this trip.

Oh wow 5 course pre fix meal. Took 2 1/2 hours and of course two bottles of wine for our table of…read more6. The place is quite cute and not loud. We had ling cod, duck, excellent bread, cheese, desserts. One of the owners served us and told us he owns along with the chef. We all enjoyed the experience of not knowing what you would have.