I wanted a wood stove installed and upon looking at google reviews in my area chose L.D. Phillips Jacksonville, Fl. I called them and set a next day appointment. I was told that they'd meet my tenet between 1-3 pm and would give me a call 30 min out.I informed my tenet at the property. The next day they showed up at 0900 with NO courtesy call while my tenet who works long hours was busy cleaning for their arrival. She didn't let them inside and I don't blame her. She said what she wanted done, after doing some measurements from outside they said they could give a rough estimate on an easy install. I waited a week on said estimate and got nothing. Finally the office manager calls me back and tells me that they need to go back to the property. She apologizes for their unprofessional first visit. They lied to my tenet apparently about being able to produce estimate and didn't give a damn. We schedule a visit on Feb 1st, 2022 and this time I meet them. My tenet had cleaned the floors, tidied the place up and they called and showed as scheduled. After doing measurements and reassuring us they were up to the task we shook hands and those two left. No quote that day. The next day I get a call from the office manager asking me bizarre insulting questions about my house and my tenet, cleanliness, etc. then go on to accuse my tenet of having a cat-pissed soaked litter box (again an ammonia-based floor cleaner is where the scent originated) and the installers complaining to the office manager that they couldn't hardly stay in the house because of watering eyes - a BLATENT LIE! They didn't know I am the owner and I was there and I pre-inspected the area. I was there BEFORE DURING AND AFTER the "visit" Gods honest truth: It was fine, no cat box anywhere near, just an empty corner of the living room. My conclusion is that the job was not lucrative enough for them to bother with it and instead of being truthful with me and my tenant they came up with a lame excuse and made it her fault!
To conclude: Don't let these unprofessional cretins at L.D. Phillips anywhere near your home, ESPECIALLY if you have a beautiful home and need clean installers with INTEGRITY doing your install. If they are a reflection of the company, then they have issues you don't want!!! Shop elsewhere!!!!!!!! read more