TERRIBLE. I mean, really bad. Disgusting. Dark, dirty, Internet out for 24hours, awful service,…read morelack of staff, poor lighting, bad odors, coffee NEVER EVER hot, lobby floors / carpet regularly filthy, hair and blood on surfaces and so much more! Prior to 2022, I thought this hotel was the best in Erie. I'd stayed there 5 separate times during visits home in the last decade. Amazing employees. But now? The place has been ruined. I had a weeks reservation and left 2 days early, no refund. Every day was a struggle not to leave and just find a hotel on the under-construction Bayfront instead. Apparently SpringHill Suites was bought out and "renovated" back in 2022-2023 (you wouldn't know it to see the place). They removed the upgraded suites with Hot Tubs and made everything cookie cutter with dark floors, walls, and lighting. It's so dark you can barely see when away from the one single window. I'm not exaggerating. I can only imagine its to hide the filth because they've cut back on all cleaning/staffing. There is only 1 person on front-desk duty at a time and usually a long wait for anything. The Internet went out one day, all day (and night) - and there was no notice or explanation or communication that went out to guests. Many guests were understandably upset; staff did not care. Older guy with gray hair who on duty said he'd made the call to tech support and got a service ticket. I asked if he'd followed up for status - and his face showed the expression of a dumb*ss who'd never think to do such a thing. He really was the worst of them. A sorry sack of worthlessness and sorrow. If he didn't have such a bad attitude, I'd pity him. Bare minimum is the name of the game in this place. Lobby cleaned once a day in the morning, and not thoroughly. Always had to step over chunks of dirt, mud, grass etc. Didn't matter what time of day you'd try the coffee, it was NEVER hot. I experienced this EVERY FREAKIN' DAY. Then I'd ask the front desk for hot coffee and they'd grab a new dispenser from the supply room (a room from which a rotton odor would consistently waft out of). So why is it that staff can't just learn to replace the coffee regularly if it's ready in the back? Not hard to set a timer to put new coffee out every 3 hours or so. Same time every day. Bare minimum effort, that's why. No proactivity and no one cares. Poor manager was only hired 3 months prior they said. Likely a high turnover will continue for the foreseeable future. This place nearly ruined my trip. I didn't let it, but it was a struggle. AVOID this hotel at all costs to demonstrate that we won't just accept nastiness and slop. *NOTE: Upon my arrival, and seeing what the hotel had become and how DARK the rooms were, I tried to cancel the stay. The front desk clerk tried, but had to call the manager who wouldn't allow it because it was a "nonrefundable" reservation.*

This hotel was very nice, as Marriott Hotels always are. The lobby had a pretty Christmas tree…read more Staff were nice. However, some details were overlooked like a hair in the shower and the hair dryer bag being dirty, on arrival. Also, the TV remote needed new batteries. The shower had good water pressure and a rain shower head. The continental breakfast had a good selection of food, including a waffle iron (but it only went till 9:30am). The bed was comfortable and the room was spacious. The room included 2 beds, a sleeper sofa, a mini fridge, a microwave, two TV's, and a Bible (in the dresser). The TV had a good selection of channels (Hallmark, Freeform, GAF). I liked that there was an extra sink and mirror outside of the bathroom, which made it easier for everyone to get ready to leave in the morning. There was a pool on site but we didn't use it, due to it being a short stay. The elevator was poorly marked (on the 3rd floor), as in there was no overhead sign pointing it out from a distance.

I terminated my membership here due to the actions of a board member toward me, my family and my…read morereservation. I no longer have an opinion of this establishment, but I will say, ALL BOARD MEMBERS ASIDE, the food and the atmosphere was ALWAYS next-level superb!

Everything here is top shelve, service, food, ambiance. Here for a benefit for the Hagen Historyread more

Room 33 is STILL amazing! Five years after my original…read morereview, we made our way back to Erie and Room 33 -- this time to celebrate Melissa's birthday. We've actually tried to return a couple times since that first visit, but apparently other people have discovered the place too. Both times we showed up without reservations and struck out. Lesson finally learned: MAKE. THE. RESERVATION. This time we did, and Room 33 reminded us exactly why we loved it in the first place. We both ordered Sonny's Short Rib, served over mashed potatoes with roasted carrots. Absolutely delicious -- tender, rich and packed with flavor. Although I gotta give the 2021 version the edge in the looks department. And you can't celebrate a birthday without dessert. Melissa went with the peanut butter pie, while yours truly handled the chocolate lava cake with ice cream. Both were worthy of the occasion. Different band than our first visit, but the same great energy. Live music, cocktails, that cool speakeasy atmosphere and a room full of people having a genuinely good time -- Room 33 just knows how to create a night out. Five years ago I said Room 33 gave me one more reason to keep coming back to Erie. Five years later, that statement still holds up.

Room 33 has been one of our favorite Erie restaurants for many years. We love the whole vibe. The…read morefood and drinks are well made and thought out, the live music is always a nice touch to an evening out and the space is very well designed. Reservations are strongly recommended, especially when they have a band performing. My go-to dish is the short rib dish. The mashed potatoes are amazing and the short ribs are packed with flavor. On this particular visit, they were a bit skimpy on the au jus sauce (it's normally got a healthy laddle of pan sauce on the bowl) but that's okay. I did splurge for my birthday and get a slice of the peanut butter pie. It was super rich and exactly what peanut butter lovers want in a peanut butter pie.

Pineapple Eddie's had been sitting on our "to try" list for probably 4 or 5 years, and thanks to a…read morelast-minute change of plans, we finally made it in. The restaurant is much larger than it appears from the outside. Once you head through the first dining room and down the steps, you're greeted by a warm, homey dining room with a surprisingly spacious bar. It has a comfortable neighborhood feel, and the staff was friendly throughout our visit. Our cocktails arrived in about 10 minutes, and the hush puppies followed about 20 minutes later. They had a nice flavor, but were much denser and chewier than I expected. The bigger issue was the wait for our entrees. With the restaurant not appearing particularly busy, nearly 50 minutes for fried chicken and jerk chicken felt excessive. The good news? The chicken absolutely delivered! Both the fried chicken and the jerk chicken were packed with flavor and easily stole the show. The fried chicken was crispy and juicy, while the jerk had a wonderful balance of seasoning and spice. Those dishes alone made the meal worthwhile. Unfortunately, my mashed potatoes arrived warm instead of hot. After such a long wait, I was hoping everything would come out piping hot, and that side just missed the mark. Cole slaw was fresh but pretty boring in the flavor department. I really wanted this to be the five-star experience that so many others have had. While this visit didn't quite live up to the hype, the quality of the chicken showed why Pineapple Eddie's has earned such a loyal following. We'll happily give them another shot someday and hope they earn that elusive fifth star.

Despite having visited Erie a LOT, we haven't ever had the chance to eat at Pineapple Eddie's. Erie…read morehas a fantastic food scene and there are so many good places to try that we always run out of time. However, after going to one of our go-to places this weekend that ended up being closed, we finally had an opportunity to try something new. The exterior of the building is so misleading to how spacious and nice it is inside! We were seated in the bar area and had a lovely server. I ordered one of the feature drinks and we decided to try the crabmeat hush puppies to start our meal. Despite not being overly busy, we were a bit surprised at how slow service was, though. We liked the hush puppies but probably wouldn't get them again. Not much crabmeat and a little more dense than we prefer. But the remoulade sauce was very tasty. I wish there were more of it. For my dinner, I went with the jerk chicken and it was phenomenal!! It is spicy, so I wouldn't recommend this dish for something who can't tolerate some heat. But the chicken was cooked perfectly and the flavors were incredible. The rice and beans that came with the dish were also amazing. About halfway through our meal, our server brought us some complimentary mini cornbread muffins. They were delicious as well, but would have definitely enjoyed them a little more if they were brought to the table while we waited over 35 minutes for our entrees to arrive. From the time we were sat to the time we left, it was nearly a 90 minute ordeal. It's the only reason I knocked a star off. Otherwise, this would have been a 5 star experience, without a doubt. All in all, a wonderful experience and we will absolutely be back again!!

Love This place, and they sell a very cool "Hookah to Go"!!…read moreGreat Gift that keeps on giving! Highly recommend!

This lounge had captivated our attention upon entering. The…read moreentire ambiance, décor, atmosphere, lighting, etc., was amazing. I had the owner's hookah special and it was out of this world. Owner and Staff are very friendly and definitely I would recommend this place.

Such a cool classy addition to Erie! I was so thrilled to find this amazing lounge! I highly…read morerecommend it. It's an honor to put them on yelp and be the first to review! It's near down town on the 3rd floor of the Erie Arts Museum. Street parking. Nice new elevator in a beautiful building with a nice view. It was wonderful sitting in big comfy leather chairs in an old remodeled building looking out at the busy street as snow fell slowly. Great vibe. Awesome humidor. Awesome friendly knowledgeable staff. Awesome selection. A locker is only $500 a year. Great competitive prices. They have loaner cutters and lighters if you forgot yours or you're a newbie. Don't be intimidated if you're new to cigars! Very chill welcoming no sales pressure atmosphere. If you're new to the cigar world they will help you find something for your tastes and teach you how to cut and light if you don't know how. Very clean lounge with refreshment options(we only got diet soda because we just finished dinner). Very clean stocked bathrooms with mouth wash!

From the owner: The Brig Cigar Lounge offers a luxurious place to smoke cigars, eat food, and drink. We offer TVs…read morethroughout the lounge for sports and other events, a conference room for meetings, a pool table for fun, and a walk-in humidor for the best cigars in Erie!

**** please disregard my previous post ! If possible I would like to delete. ****I had a situation…read morewitha driver and BigBar handled it quickly and professionally. They called me and explained how they were going to fix it.

I don't know where to begin but they robbed me for sum fried pickles orderd them and when my sister…read moreJulie came to Pick them up they told her they had nothing like the bartender took em orderd delivery again Nov 17 th today the same thing after the manager telling me he couldn't replace my pickles orderd again because he said he would discount them and orderd the same order which was the cheddar bacon burger told them burn it repeatedly burn it and it come out like the picture walked back because they said they would deliver but after the 45 minute wait I decided to walk to bigbar when I got there the bartender I asked him for a drink for my troubles he said no so I bought him a beer but after leaveing there I received 3 phone calls from different orders from different peoples they need to get it to together and stop worrying about homeless people coming to ask for food

Stopped here for lunch on Wednesday afternoon. I started with the tortilla soup and it was very…read moreaverage. There wasn't a lot of chicken or anything else in it - it was mostly a semi-thick broth surrounded by lots of tortilla chips. My husband ordered the Reuben and was so so disappointed. The corned beef was tender, but he was appalled when he removed the bread to find a layer of corned beef folded in half to cover half of the sandwich. There wasn't much corned beef at all. Cole slaw also tasted like bland cabbage. :(( Not sure we would return.

Great service at bar Very honest menu suggestions…read more Had a some good shrimp taco's as well as good steak salad. Beer selection was fair. Good vibe

Dog friendly place--their outdoor patio has plenty of shades, so it's a lot better than other…read moreplaces we checked (a lot of other places have outdoor patios but somehow not providing any shades, which won't work in the heat). The older female server is extremely friendly. Our dog somehow puked and she cleaned it without making a big deal of it, which we really appreciated. Food is good except that I am not sure why chicken wings would be "market price". I've never seen chicken wings being of market price.

We had a 7PM reservation for 9 people - they were great about the reservation. We were seated by…read morehostess and handed to Haven - he was quick to take our drink orders. Was pretty quick to come back and take our regular dinner orders. We asked if there was bread - said he would bring it with our soups and salads. We were seated in the back and were the only table back there. They had live music outside and a few tables in the front. My cousins shared a story with the waiter how over ten years ago sitting at the same table they had forgotten about us for 30 minutes and never took our order until I called the restaurant and asked if anyone was working the back section of the restaurant. Haven promised this would not happen. We did not see him again until 8PM an hour after we seated when he arrived with our soups and salads. I said we were getting worried because we seated at 7PM and it's now 8 PM - wasn't sure what happened to you. He simply said they gave me another table and had orders. Ok. Haven Brought us the leftover bread they had which was all jalapeño rolls that were hot and were terrible. Cousin asked for some normal bread and he said they were putting more in oven - never heard anymore about bread - never brought anything else. Our meals did come out about 8:20PM - they handed me my steak tips and a brown baked potato from the bottom of the warming oven that was a couple hours past its prime and bitter. I looked at the girl that delivered it and said this potato is bad - she said nothing but did get me a new one. I did not complain. We hadn't complained at all. The manager or owner - no idea - came out and said do we have a problem - I said no - we just find it chuckleable that we were left here for an hour without seeing anyone - he said I will find out what happened - never saw him again. Food was ok - my second potato was barely better than first - in the 80 minutes it took to serve my meal they could have brought me a fresh baked potato that takes the same time to bake. ' My steak tips were cooked right at medium rare but delivered cold. Cheeseburger for daughter over cooked with black stuff coming off burger and delivered cold. Rest of food was fine - salmon, walleye, chicken and rigatoni. All fine. Mediocre experience. Repeat of ten years ago. Paid our bill - tipped per their guidelines - did not complain. They did not do themselves a service by pretending it went well, or even ok. The front patio was fully shutdown by time we left. As far as I can tell they just waited to make our food until rest of restaurant was fed or Haven just never delivered it. We politely paid and left. They don't know me - never said sorry about that or anything. Generally it just sucked. Was there with family from Wyoming, Illinois, Wisconsin, and North Carolina along with Erie PA - restaurant was my pick. No one enjoyed the experience and was just tired by the end as we left after 9 PM. I wouldn't suggest bringing a large party here for anything in the world. Just surprised with their lack of ownership for the poor experience. Hostess said please come again - that will never happen - blacklisted for me. If you get seated in the back room by yourselves - abort - you will be lost in that back room. That room has dozens of drain flies all over the place as well which means they have slow drains somewhere - again we never said a word other then sending back my old baked potato - kitchen never should have sent that out. Overall this place embarrassed me in front of my family and was just a poor experience. Two thumbs down. I did not take a picture of my mediocre meal - but we had two people that couldn't come - they were lucky to have missed it. Not sure what would cause someone to come back here a 2nd time - past its prime. I've been coming here since 2002 - I will never be back - ever!