Went on Yelp and did a search for self storage, most places have zero content and no reviews. I…read morejust happened to click on this business. They had a feature to message the business owner which I use all the time. For good measure I emailed five star store from their website as well last night. I woke up to an email from Melissa. I'm in town for six weeks and need a place to store items so that I'm not moving things in and out of a hotel room. She promptly responded and got me set up with a small room and a lock. If you're in the area and need self storage, this is your spot. 5 stars

Great service....prices were the lowest in the surrounding area...i ordered my custom shed and 4…read moreweeks later it was delivered to my house...smooth. project. From start. To finish. They also told me they would relocate my shed or buy it back if i ever needed a bigger one..good people.

From the owner: Our attention to service and quality has made us a trustworthy supplier of sheds, cabins, garages,…read moreand custom buildings. At A&A Sheds the customer always comes first, and we constantly strive to exceed your expectations! With our wide range of products and services, you're sure to find exactly what you're looking for. Have a look around Our Buildings and let us help you choose the perfect building at an affordable price!

I needed storage in or around Ithaca upon moving out of a home in Syracuse. I found I-deal's…read moreDryden location to be a near-perfect fit after finding much higher prices elsewhere for climate controlled units of the same size. All communication was cordial and expedient and the facility is clean and in good repair. I would gladly do business with this company again and recommend them to others.

My son attends Cornell University and the first 2 years we used another storage place which was a…read morenightmare - not computerized, had to deal with a cranky old man and the place flooded a lot. Dealing with Sharon at I-Deal Storage was a dream! Super helpful, even the website is easy to navigate and everything is spelled out. Without ever seeing anyone, the unit was rented, paid for and available 24/7. Upon moving out we simply emptied the unit, left it broom clean, closed but unlocked & our security deposit was returned. All in All the best and easiest experience in the area. The lock is yours to keep. Will definitely be using them again.

Moving is never fun, but this place made it as easy and painless as possible for me to move from…read moreupstate NY to Texas. Justin in particular was extremely helpful, even after my UBoxes were delivered to Austin. He delivered the boxes to me in NY early and picked them up when he said he would. He was right on time so there was no waiting around. He was proactive in setting up my delivery and shipping schedule, and was available throughout the whole process.

APPALLING. I had…read morejust paid for my storage unit for the month and my partners and I were reorganizing it and the dumpster was locked, so we left our garbage nicely outside the dumpster for whoever opened the dumpster next and took care of it - like they always do. I just received a call from a woman bashing me, making fun of me and yelling at me for leaving garbage next to a dumpster that was locked right by the gate at the storage unit. She told me she had overlooked my unit and to come "pick up my shit" in the next half an hour or my storage unit would be taken from me. There are no signs and I was never told that the dumpster AT the storage unit I paid for was of use for me?? Because why wouldn't it? And the way I was spoken to by this woman was appalling and incredibly unprofessional. Do NOT rent from this place unless you're ready to file a police report over stolen goods and want to be talked to like you're nothing. Moving storage units ASAP. Note: They say they "pride themselves on great customer service and a clean environment". Their customer service does not exist - and if it does, it's basically impossible to find and contact - and there has not been one instance that I have gone into my unit and garbage, bugs, leaves and dirt were not littering the hallway.

I recently decided that some of my furniture was too big for my townhouse, and began searching for…read morea place to store it until I decide what I want to do with it. I began calling around to locate a climate controlled unit. The manager, Liz and her staff were so friendly and accommodating that I knew this was the place to store my things. Not only is this property kept spotless, this week when I went to put a few more things in my unit, I came upon Liz and her staff scrubbing the outsides of all of the locker doors. With the pandemic that we all face I was so impressed and wanted to share how awesome it feels to support a local business that goes to such lengths to be sure we can be safe when using its facilities. Great job, OSS!! Thank you.

Hadn't been to my unit in years. Didn't have the correct key. Called Cindy and she came over…read moreimmediately to help with a grinder and new lock. Talk about top notch service . It's a rare thing to be taken care of so well these days. Thanks Cindy

Everything Cindy super helpful. Simple process got unit and…read moreit all happened within minutrets

MELINDA HERNANDEZ NEEDS TO BE FIRED FROM STORAGE SENSE. Storage Sense Ithaca epitomizes…read moreincompetence and indifference, displayed by their district manager, MELINDA HERNANDEZ. Every other employee in the office is kind and doing what they can to get by. However, MELINDAS callous demeanor and utter lack of professionalism make her a disgrace to the industry. Not only did Storage Sense Ithaca continue to charge my account after I closed my unit, but they also had the audacity to blame a terminated employee for their own shortcomings. Not only do they not tell you or inform or post outside how to properly close your account, but they also refuse to admit their own wrongdoing. SHE ALSO WILL NOT GIVE A NUMBER FOR CONTACTING ANYONE ELSE. Despite admitting fault, HERNANDEZ refuses to rectify the situation or displaying a stunning lack of empathy towards struggling college students like myself. Even laughing on the phone when I expressed that I would like to further escalate this matter to a supervisor. It's clear that customer satisfaction means nothing to Storage Sense, as they prioritize their bottom line over basic decency. In a world where customer service should be paramount, Storage Sense Ithaca and its manager, Melinda Hernandez, stand as shining examples of what not to do. Save yourself the headache and avoid this heartless establishment at all costs.

Stay away! If I could leave zero stars, I would. The allegedly climate controlled unit left my…read morefurniture (including some antiques) covered in mold and mildew. When I notified the manager, she first told me that they could not always control the humidity. When I called her on this, she denied saying it. Save your money and your furniture...go elsewhere