So we were working with this company to replace the vanity in our master bathroom. They came out to give us an estimate as well as clarify the particulars as it relates to the vanity. We were informed on March 28th that we will receive a follow-up as discussed. Fast forward 12 days later we were sent a text message stating they followed up on March 1,3,13,28, but the last response we received was to (BEAR WITH THEM) for follow-up.
So we basically reminded LB Floor and Bath that it's not the customers responsibility to chase the company down. Our view is if you want the job then follow-up with the customer, if the job is not big enough, like remodeling the entire bathroom, just say it!
I've reviewed bathroom remodeling company's that state up front, minimum job $3000 to $6000 dollars. My thought process is that our project was not yielding enough revenue for the company so they worked on a larger project until the down-time allotted room for them to follow back up with us. read more