I was sent down to UH CMC from Tripoint for an issue on 8/19 - every individual and team I…read moreinteracted with over the next four days were OUTSTANDING. From the ER staff (doctors, nurses, etc.), to the teams of doctors from Vacular, Rheumatology, etc. to the lab people and folks in Ultrasound and CT scans treated me with dignity and respect and were very kind. I was exceptionally please with Dr. Hannah Jarvis (hospitalist) - truly an outstanding individual who clearly explained what was going on with me in terminology I could understand. Nurse Jo on Hannah House 3rd floor was also terrific (as were the other staff on 3rd floor that checked in on me!). Kudos to you all - my wife, daughter, and I were all grateful your outstanding care and attention to my medical crises.

Called for Husbands tests results and they lost his sample the first time around - so he had to do…read morea second sample and when i call to get the results of this i get transferred to 3 different nurses to then get told the request for testing was canceled and that i have to follow up with a primary care doctor. he did not have a one so i asked what to do and who to talk to get get this properly fixed and she hung the phone up on me. this is admira from microbiology

Had really good service here. Dr. Tuffuor answered all of my questions…read morepatiently.

I was excited when UH Urgent Care opened in Cleveland Heights. Most comparable offices are deep in…read morethe 'burbs, so one in our neighborhood was a welcome addition for those times when you need to be seen quickly for something common. Soon after opening, I was seen within minutes for a non-serious problem and was very satisfied with my care. Another household member did the same earlier this year. It's easy to make an online appointment. There is some parking on-site. The care seemed adequate and the staff was friendly enough. At this point, the only downside was price. It's pretty expensive even for those of us with good health insurance coverage. Based on these limited but positive experiences, I recommended this office to another older family member experiencing a common problem and in need of a prescription medication to treat it. This family member typically uses the Cleveland Clinic main campus for care, but traffic on Carnegie has been a nightmare because of construction. So, why not use the new UH Urgent Care office down the road? Well, I'll tell you why not. Unless you are a healthy adult younger than 65 years of age, they will not treat you and demand you go to the ER. The office is staffed by physician assistants (PA), and this particular PA on duty flipped out, declaring that this case was above his expertise. After collecting a sample for testing, the PA refused to issue a prescription to treat the problem and sent our older family home with instructions to either go to the ER or go to the Cleveland Clinic to see her regular physicians. That was a Tuesday. On Sunday, the same PA called our older family member to tell her that she will DIE unless she goes to the ER. He demanded that she promise over the phone that she would go to the ER. He repeated it at least three times. At this point, the older family member suspected that he was documenting this as a CYA moment because he let her go without treatment. Suffice to say, the older family member did not go to the ER. Instead, later that week, she went to the walk-in clinic at Cleveland Clinic where they issued the prescription she needed. No drama at that clinic. We haven't received the bills yet, but I am sure the UH bill will be disproportionately large compared with the quantity and quality of care received. Our older family member did not die as that PA insisted she would, but this UH Urgent Care office is most certainly dead to her.

University Hospitals at Ascent is a neighborhood Urgent Care in Cedar Fairmount neighborhood of…read moreCleveland Heights. It's a great amenity for the neighborhood and Ascent apartments. I visited this location multiple times due to proximity. I would ordinarily go to the Cleveland Clinic but this is an easy stop. LOCATION: There is complimentary parking garage available for patients. FACILITY: The facility is small but clean, new, and modern. They finally settled in, have patient chairs in rooms, X-Ray room, and more staff. There is a small intake room and patient room that you'll visit during care. Lobby is available for you to wait. The location feels safe during the day and evening. CARE: This location addresses minor illnesses and injuries, offers services like X-ray, lab, and EKG on-site. I visit this facility for the speed of care and proximity rather than its quality. Care is available as walk-up, virtual, and pre-register. You can fill your prescription right at this facility, which is convenient but more expensive than pharmacy visit. My last visit and wait were pretty long considering very few patients. I was at this facility for a few hours. Since they take walk-ups pre-registration really doesn't shorten wait time. The front desk and care providers really improved recently. The employees provide very focused attention. The remaining experience is less patient focused - no steps in the process explained, awkward care, and the need to ask questions rather than receive care instructions. They ask you what the care plan is and what you'd like as opposed to leading you through the experience. They don't explain test results well. It doesn't instill confidence. During my last visit, Case Western University researcher visited my patient room to study various bacterial and viral infections. It was very unexpected because no one disclosed this visit to me. She was very nice but I wish that I was prepared for the visit. Overall, it's a convenient stop for minor issues. Expect to feel newness. I will consider stopping in again but increasing wait time and care that doesn't feel thorough will not make it my primary care facility.

I had my left hip replacement done 4 years ago by Dr. Bechtel and had a great experience! Minimal…read morepain , and I was walking without walker or cane in a week. He was personable and very caring. Unfortunately we moved from the area and I recently had my right hip done where we live now. It was a mediocre experience at best. Much more initial pain and I literally saw the doctor for 30 seconds on the day of surgery. If I have to have my knees done I will make the 2 hour drive to see Dr. Bechtel for sure!!

Best of the best. No complaints whatsoever. Did my hip replacement. I am totally happy.read more

My grandson needed expert care for an eye emergency. We had to take him to " Rainbow Babies &…read moreChildren Hospital". Needed the best. No other choice. They took the most extraordinary care of him. It was amazing. Completely put his mother and father at ease as well as his grandparents. He's doing fine thanks to the fantastic people at Rainbow. Bless them all.

If I could give this s***hole a 0/5 i would. the adolescent medicine doctor in control of the…read moreeating disorder program here is horrible. the food that they serve here is all processed and the dietary service has a terrible lack of quality. the social worker/"therapist" that works on the sixth floor does not care about your mental health whatsoever. honestly she should be charged with intentional infliction of emotional distress and emotional professional misconduct as she falsely accuses me of mental disorders that i don't even have!!! the doctor here will try keep you until you reach a certain body weight "percentage" as even many residential eating disorder programs let you come and go at your own will. the hospital itself is disgusting altogether! it takes several weeks to even clean the rooms we sleep in and you think that since you are in hospital it would kept very clean, not here though! all the nurses get so stressed out due to improper training when psych kids come through here as well as they are mostly understaffed and not suitable for those types of patients. the doctors treat kids and young adults with eating disorders as if they are psych patients. if you want to take your child to the hospital in the Cleveland area for eating disorders please DO NOT COME HERE! this hospital is not suitable for SEED patients AT ALL, please save your child and go to the main campus at the Cleveland Clinic or Hillcrest Hospital! I feel so bad for the nurses and PCAs that have to deal with this crap daily...

I don't know who besides these tiny reviews of a handful of people who are giving 5star reviews. I…read moremust agree to the 5 stars for most of the specialty Dr.'s that work here or come from other hospitals and give exceptional care but this medical center is horrific when it comes to customer care of veterans in any other are of this medical center. The staff is outrageously disrespectful most people that work there always give the excuse of not returning calls after veterans leave messages and veteran are told they will get a return call in 24 to 48 hrs and never get one because people are on vacation, I'm sorry what? Do people really go on vacation and no one is covering calls. If you complain people actually yell at you, laugh or say that's just how it is. I have called along with many other veterans the director of the hospital which is never available but to get another person that gives excuses for the staffs unprofessionalism and outrageous conduct towards patients. I usually skip going to the medical centers advocates because the same shameful conduct is tolerated there as well. So I ask, where is the 5 star care even if you have 5 star Dr.'s if you can't get through to see the Dr.'s because of the unprofessional staff. The CEO's and director of this so called 5 star, prestigious Louis Stokes VA Medical Center should be ashamed of themselves. It's no wonder people want to go out into the community to find any sort of medical care. Everyone that has had a bad experience needs to follow up with the White House VA for this is unacceptable and stop filling out those letters and text messages or email messages asking for reviews they fall on deaf ears or in the recycling trash bins while they give themselves 5 star reviews so they can keep their jobs. Let me also do my part in giving 5 star reviews to the VA clinics that go above and beyond with 5 star care like Kent, Akron(specialities and Clinical) and New Philadelphia VA clinics. I just can't seem to understand why these clinics can give exceptional care and Louis Stokes fail in almost all aspects of care.

At least 20 trips to the ER and numerous appointments over a bad Gallbladder They are so…read moreincompetent from PCP to ER staff had all the appropriate test hyperactive Gallbladder should of been removed 4 years ago finally turned 65 and got Medicare had it removed was so suck daily and totally discriminated maybe because I was a female, the AF, where I lived who knows I tried to sue cant contacted worthless pt advocate they do absolutely nothing DO NOT GO THERE get medicare or medicaid go to REAL DOCTORS! The Government should stop funding them let us go to community Doctors and hospitals close them down I had to pick 1 star this place is - all the stars in the world