This review is for the office, not my individual physician…read more My husband + I had gone to this office for a few years. Lately, I'd say, the last 2 years, it has been consistently difficult to reach this office via phone. There have been multiple times that we've called and gotten busy signals. Not a voice mail, not a phone tree ("press 2 to request a refill" and no answering service. It hasn't just happened once or twice, but several times, as recently as last week. Specifically, last week I needed to make an appointment for a sudden non-emergent matter. I called at 1:15pm and approximately every 5 minutes after and got busy signals each time. I must have called about 15 times. Finally, over an hour later, the phone rang thru and someone answered (again, no phone tree, which is odd) The phone problem has gotten so frustrating that I had my husband switch doctors and he now goes to another office. I've stayed with this office because, luckily, I am in relatively good health and rarely need to see the Dr. (However that of course will change and I'll reevaluate things at some point) The staff members are friendly and pleasant however, they often fail to follow procedure: There have been several times the nurse has called me in (from the waiting area) and did not confirm my full name or date of birth. I've noticed many nurses (workers?) without ID badges. Who is this person taking my weight and blood pressure? Badges should be worn conspicuously. People who work in healthcare should know to check for 2 patient identifiers to prevent errors. The waiting area is small: there are several rows of seats but once people are sitting in those seats, it is hard to get around. When you are called in, you stand up and have to make your way thru the rows of chairs. The waiting area has a large flat-screen TV and some magazines. The office is in a large, modern medical building. The building has a lab and X-ray services. There is plenty of parking. The location is scenic with lots of trees and grassy areas. Seriously, this office has to fix their phone issues and reiterate to staff about confirming patients' identities.

Dr. Brian Zelis is one of the best doctors I've ever had! He's very thorough and takes time to…read morelisten to his patients. The only reason why I'm not giving this 5 stars is because the downside to Dr. Zelis being thorough is that he runs behind for appointments. To avoid a really long wait, I schedule my appointments for the beginning or end of the day. Also, if you call his staff for a prescription, be prepared to call again to make sure they sent it to the pharmacy.

I visited today for the lab. My doctor ordered several blood draws to check on my health. I was…read moregreeted with a smile. And was able to check in on the kiosk. The process was seamless. The staff was friendly and helpful. The nurse who took my blood was very nice to interact with. I was glad to visit this location. And look forward to future visits.

I had the worst experience on the express care clinic. I had a rude nurse practitioner with obvious…read morechip on her shoulder. She drill and badge me like I was a criminal instead of a patient that came in for health concern. I will go elsewhere in the future for help. I ended up hospitalized and I feel that could have been prevented if received appropriate medical care.

I "discovered" a nest of yellow jackets in my yard, and they expressed a significant amount of…read moredispleasure at being interrupted. I got into Quickmed and saw a great gal. She took my history and provided options and got me sorted. I would go back there in a heart beat.

After our daughter had a scary fall, we found ourselves at the Quickmed Urgent Care. Rachel and…read moreTim, the PAs, were so incredible. They made our 8 year old daughter feel empowered to share her feelings, they were kind and so very patient! The woman at the front desk was wonderful at distracting our 4 year old son also :) We were so impressed and pleased that at our time of need we were able to find such wonderful caregivers!

Love Dr. Troy! The office staff always manages to squeeze me in when I'm sick. (That's really the…read moreonly time I go). Dr. Troy is always nice & listens to me when I talk. I feel like she gives me decent options about my care. I like the new office too. The nurse who always does my check-in is awesome as well! YAY, I'm a happy pt.

Dr. Troy has been the best doctor I have seen in over 30yrs. Always listens, offers advise when I…read moreneed it and fits me in when I need to see her immediately because of sickness. She's straight forward but has heart. I wouldn't trade her. Could get some of my medications from another doctor I see but because I'm not always sure of the other ones, I wanna keep her as my prescriber because I know I'm going to keep her. Went through alot of problems and she listened and I didn't feel judged one bit. The staff are great too. Polite and accommodating.

Nicole is absolutely amazing for holistic pediatric care. She spent tons of time with us, in no…read morerush, asking about my child's diet, eating habits, sleep habits, etc. She also asked how I was doing which is huge (postpartum mommas know!) Would recommend this practice to anyone. 4 stars instead of 5 because the secretary is absolutely horrible. I've interacted with her probably 5 times over 2 years and she is the same every single time. Incredibly rude, bratty, unhelpful and miserable. I cannot believe they have someone like this answering their phones. I have to believe other people have complained about her. She is as miserable as they come. Absolutely awful to interact with and she needs to be fired immediately. She is a stain on such a wonderful practice.

I didn't get to experience the actual practice, as I had difficulty finding location. While I…read moreprinted off my new patient packet, which was several pages but did not have the address in the first page, I just googled the address. Google took me to an office on Engle Road that had the Tenpenny name on the door, but was obviously closed. I called the number on the door, and ended up leaving 2 separate voicemails without a callback in a 20 min period. ( No sign on the door reflecting the practice had moved). Discouraged, I headed home. I received a voicemail later from a different number that I had missed my appointment. The Tenpenny INTEGRATIVE MEDICAL office is actually located in the back of the building. Apparently I am the first person to ever have this problem, but putting this out there for the rest of you. Would be great if the officehad given me a heads up when taking my deposit for the appointment. (Just an fyi that I should come to the back of the building). The receptionist was not very interested in the issue I had, but promptly refunded my deposit.