Nothing but good things to say. I relocated to Silver City about four years ago from Orange County,…read moreCalifornia. Along with finding a doctor and a dentist was finding somebody to care for my Lexus. I no longer do my own work, and am very particular who puts hands on my car. So, I picked Hatch Toyota. Excellent choice, it turns out. First off, they know what they're doing. They have the latest diagnostics and know how to use them. And, they have all the needed parts in stock. Plus, they're really nice people. No matter what I bring the car in for, like having the dash camera installed, they always do a little more; check the fluids, tire pressures, and other details to make sure the car keeps on running well. Thanks, folks.

I worked with Michelle Montes and she helped me get the perfect car for my fiancé! I would highly…read morerecommend going to her for any of your vehicle needs!

The service department was pretty good. I think they would be great if they did away with that very…read morepoor representation of a service manager, who seems to do nothing worthwhile for the company, and from i've gathered only brings much unneeded tension to fellow employees.

From the owner: Dodge, Chrysler, Jeep, Ram Sales, Parts, Service and Tire Pro Shop.read more

The incompetent service department here completely misdiagnosed my sons Prius when his check engine…read morelight came on while traveling through Silver City. I've been an Automobile technician for 40 years but was 1000 miles away. My son had already had the fault codes read for free at an Auto Zone and we knew it needed an inverter coolant pump. These crooks wanted to replace the engines water pump plus the inverter and the hybrid battery for several thousand dollars, so we towed the car 100 miles to Viva Toyota in Las Cruces where they knew what they were doing and treated us honestly and professionally and he was back on the road by noon with only a new inverter pump and a bill less than $500.00. Avoid Lawley Toyota in Silver City by all means

Lawley Silver City installed a transmission (2005 Jeep, 124K miles)…read more After picking up the Jeep (2 weeks later then promised). I drove to California where the Jeep barely made the drive. San Diego Lawley informed, "Only 4 of the 8 bolts holding the transmission to the engine where present, once they got into the transmission they said it was a mess with a myriad of transmission issues, all to do with Service." I returned to Lawley Silver City and shared my experience with head mechanic Marty. Marty in return shared some pearls of wisdom, "It was my own fault for putting a transmission in a used Jeep, and he would never purchase a Jeep." I worked over 30 years in the entertainment industry, so I'm used to arrogant people, but they usually have a skill set to back up their mouth. Marty couldn't even properly install a transmission and blames the Jeep brand. If ya'll don't want to install transmissions into a used Jeep, please inform customers prior to them spending $6,000.00, and we can go else where.

We purchased two newer used cars from Hatch Stateline here in Silver City in a 5 month period. It…read moreis a small town, people know each other. Going in for the second purchase, the salesperson had presented us with a sale price on paper previously. When we went into purchase, it turned out the the sale price was a quote for financing with $3,000 down. It was in small print at the bottom. That made the actual sale price more than the original quote as we were paying cash. One car had a malfunctioning tire pressure sensor which the salesman said was due to the cold temperatures. That was not the case. We scheduled it to be fixed, but had to bring it in four times for them to get it straight that the sensor was what was needed. One hand did not seem to know what the other hand was doing. If you choose this dealership, go in with your eyes wide open and be prepared for glitches or misinformation.

I have given this dealer multiple chances in the past and they blow it every time…read moreI purchased an extended warranty on a f350 dully for $4,000 plus I have a rear axle seal leak that should be covered under this extended warranty I talked to the service manager and he wants to charge me $160 first then submit it then charge me $200 additional if it is covered The warranty does not state if, if, if My recommendation is going to a different dealer that really cares about customer service because they clearly don't. He was also rude, snarky and belligerent. Real nice Ford, good job hiring people like this guy!!

We came into town at 3pm, friday before Easter weekend. Our car that was making horrible noises…read morefrom the brakes . We knew we were only in town for the weekend and then it was back to CA. I called Big O and he told me they were booked up and closed for the weekend but go ahead and bring the car in so he could look at it. We brought it in and by 5pm they had replaced all the brake pads and only charged us the price of parts and minimal labor. I couldn't be happier with this business. In fact, I'm sending my husband back 690 miles away to get the oil changed there next week.

Don't ever take your car here very unprofessional and made the problems on my truck worse and never…read morerectified the situation