They fixed my tire in 15 minutes on Friday evening just before closing. It saved my weekend…read morevacation. Love their service.

We had some tire trouble coming out of Arizona and stopped at a sandwich shop when a gentleman…read moreasked us if he could help. Long story short he recommended Werner's. We went there and what a refreshing way to run a business, took time to ask questions, diagnosed the problem quickly and got us back on the road in a reasonable amount of time. This may have been the friendliest auto shop I have ever been in! Highly recommended, thanks for helping us!

Don't ever take your car here very unprofessional and made the problems on my truck worse and never…read morerectified the situation

We came into town at 3pm, friday before Easter weekend. Our car that was making horrible noises…read morefrom the brakes . We knew we were only in town for the weekend and then it was back to CA. I called Big O and he told me they were booked up and closed for the weekend but go ahead and bring the car in so he could look at it. We brought it in and by 5pm they had replaced all the brake pads and only charged us the price of parts and minimal labor. I couldn't be happier with this business. In fact, I'm sending my husband back 690 miles away to get the oil changed there next week.

I brought them a basket case and they meticulously made their way through the problems…read more Ken is an excellent mechanic that consistently effected permanent repairs. Jose managed my expectations with clear regular updates . I'm new to Silver City and will take all my vehicles them

Great place to save on gas happy hour everyday. Located behind McDonald's parking lot, SAVE SAVE…read moreSAVE !!!! Here is a Business Man who cares about the community.

They have taken care of my Subaru for 6 years. Expert and economical, with clear explanations.read more

If you find yourself with car issues in Silver City go to Tood's! Great folks and service!read more

The incompetent service department here completely misdiagnosed my sons Prius when his check engine…read morelight came on while traveling through Silver City. I've been an Automobile technician for 40 years but was 1000 miles away. My son had already had the fault codes read for free at an Auto Zone and we knew it needed an inverter coolant pump. These crooks wanted to replace the engines water pump plus the inverter and the hybrid battery for several thousand dollars, so we towed the car 100 miles to Viva Toyota in Las Cruces where they knew what they were doing and treated us honestly and professionally and he was back on the road by noon with only a new inverter pump and a bill less than $500.00. Avoid Lawley Toyota in Silver City by all means

Lawley Silver City installed a transmission (2005 Jeep, 124K miles)…read more After picking up the Jeep (2 weeks later then promised). I drove to California where the Jeep barely made the drive. San Diego Lawley informed, "Only 4 of the 8 bolts holding the transmission to the engine where present, once they got into the transmission they said it was a mess with a myriad of transmission issues, all to do with Service." I returned to Lawley Silver City and shared my experience with head mechanic Marty. Marty in return shared some pearls of wisdom, "It was my own fault for putting a transmission in a used Jeep, and he would never purchase a Jeep." I worked over 30 years in the entertainment industry, so I'm used to arrogant people, but they usually have a skill set to back up their mouth. Marty couldn't even properly install a transmission and blames the Jeep brand. If ya'll don't want to install transmissions into a used Jeep, please inform customers prior to them spending $6,000.00, and we can go else where.

Gross Incompetence abounds at this location. 4 hours to…read moreinstall 6 tires, is "Crazy" according to the main store manager, who was called to approve a refund because they "lost" the adapter needed to balance my new tires. 4 full hours to just mount the tires, no balance. They are complete slaves to the inadequate and inflexible computer checkout system. Hopelessly incompetent to deal with a slightly unusual situations, and nothing can be done if the computer doesn't approve While stuck there for 4 hours I could not help but overhear another customer report his truck almost lost all its engine oil, because they had failed to fully tighten the drain plug when they had changed it's oil earlier that day. An employee who worked in the main store made an offhand comment to a workmate that she would never let the tire dept touch her car... Beware

Bad Experience. Appointment for Lube at 1PM 4/02/2026. Arrived and Checked in at 12:50PM…read more Service not started until 2:05PM, not completed until 3PM. Cost for oil change $18.18 more than same oil change 11 1/2 months ago. Charged extra $8.44 for (off the shelf) oil filter for 2015 Buick LaCrosse, a standard and common American Vehicle.

9:45 appointment and they didn't even start on oil change until 11:45 when we complained…read more Completely incompetent. Avoid like the Plague.

I made a deal with Lauren the sales person then spoke with the finance officer I believe they made…read moreme a deal on fri night on my car as I was purchasing a new platinum sequoia. Saturday after we made the deal and agreed on everything after they had seen all the pictures of the trade after and agreed on price and everything and I was willing to drive over 18 hours round trip the office manager / finance officer called me back and told me I had to call my insurance company and pay to have a new windshield put in. he saw all the pictures well in advance!!! I was so excited but if Toyota is going to allow them to change deals that were already made then what does that say about that dealership??? I would have to pay more money in insurance to file a claim I was set to leave that morning it's a good thing I didn't drive all the way there to find out this is a shady dealership!! please don't trust them we had completely agreed on everything and he said the deal was done then played the old change up on me!! will never ever by from them Hatch Toyota is SHADY!!! Pearl Penney

I was traveling from Tucson to Silver City when my Toyota 4Runner developed a loud "popping" noise…read morein the rear differential. I called RPM and spoke with the owner. He had me bring it to his shop first thing in the morning. He took a test drive and also put the vehicle on the lift to diagnose the problem. He suggested I take it to a specialty rear-differential shop since it has a Locking 4x4 rear end. He then offered to tow the vehicle back to Tucson in a few days -- for a VERY Reasonable rate ! 100 % HONEST and very Reasonable. I highly recommend this shop !

Thank God for honest mechanics. We were in silver city as tourists and had a problem with my pick…read moreup. The Ford dealership had strongly recommended that I do a complete transmission service, at the price of $485 plus tax. No, actually they said I would be walking if I didn't, and then they told me that my warranty would be voided if I took it anywhere but the dealership. When I challenged the mechanic on this statement, he backed down but did say that I had to use all Ford parts or the warranty would be voided. Miss even included in the Transmission fluid and filter. I called RPM for a second opinion, and Tom suggested I bring it out and let them look at the fluid. I had told him the whole story about Ford telling me that I couldn't take it anywhere else or use anything but Ford parts, and when I arrived at RPM Tom gave me a handwritten note with the name of the federal law that prohibits that sort of thing. Tom pulled the dipstick on my transmission fluid inspected the fluid, and pronounced it fine. he ask if the transmission was shifting fine, and I told him that it wants. He suggested but I did not need to do anything to the transmission. I believed him and was spared a $485 unnecessary expense at Ford. By the way, RPM would've charged $310 for the same exact service that Ford wanted $485 for. I strongly recommend RPM as honest people. If I ever need anything done again in silver city I will go straight to them.