I bought my Forester here, so have been using them for my first 3 years maintenance. During a…read moreprevious visit, they failed to rotate the tires, and I had been charged for the rotation (I always mark the tires to make sure they are moved). They said it was miscommunication between the service center and checkout that the fee wasn't removed. They did comp me the service and said they would correct the issue. Last month I brought it in again, stressing I would like the tires rotated with the oil change. After it got completed, I checked again, and the tires were not rotated, but I had been charged again for that service. I texted them to confirm they were rotated, and their notes from technician said they were rotated. I forwarded them pictures showing no visible sign the tires were moved, so they offered a 25 credit for my next service. I asked again why not a rotate, and then I was given the response about tire wear being less on the front, so they don't want to rotate worse tires to the front. Had that been the first response, it would have been more understandable. But this is a repeating issue of being charged for services not completed. My trust has been broken with this service center. I also recommend you mark your tires if using this location to ensure you are getting the service they are charging you for and not being a victim of "miscommunication" between the service center and billing area.

Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

So I went to the dealership to do my oil change and this place is great the customer service first…read morehand and amazing. The area for waiting was nice and comfortable. Free drinks and coffee clean bathrooms and vending machines for drinks and coffee and food. And text messages letting know what updates need to be addressed.

Horrible experience. Don't ever buy a used car from here. I have had the same issue for 3 years and…read moreBaxter has not fixed it. On top of this, they then tried to say it was a different problem when it wasn't as the same alerts are still going off in my $35,000 Avalon. They have now refused to look at it again or try to fix it, and expenses are all on me. When trying to advance my concern they threw their attorney at me and have refused to help further. Horrible business practices and horrible customer service.

I was looking for a specific model and color Jetta but they didn't have one in stock. Samuel and…read moreJacob in the sales department were able to find one and get it in for me in less than a week. Thanks guys! I love my new Jetta !

Service department never honors appointments. Last time I went in on a Friday for a routine check…read moreengine light. They told me they didn't have time so they scheduled an appointment for the following Monday. I took the car in on Monday and at the end of the day, they told me they didn't have time to check it on Monday so I would have to leave it another day. When I asked for a loaner vehicle, they told me they didn't have one available. This is my second time with this type of experience.

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I always get my service done here for my Chevy, as I get some good coupons in the mail…read more I can get in really quickly too! They're really fast so I just work from the lounge and enjoy the complimentary pop and snacks, and whatever daytime tv is on. Last visit I came in, and they suggested I get my brakes done. I got a quote, and then compared it with a few other brake places around town, and Woodhouse was the best price! Plus I had a coupon, so I feel great about my service. They aren't overly pushy or salesy, and give good honest feedback. I will continue to get my service done here.

Took a friend to this dealership. They purchased a used…read morevehicle that supposedly had "Certified Used Chevy" status. About a month later they started having issues. Jeff the sales manager had the issue taken care of, supposedly. Long story short they are out $21,000 cost of vehicle and repairs. Word is Jeff knew the vehicle had issues and instead of fixing all of them he fixed the minor ones and left the major repairs alone. AVOID Woodside AND Jeff at all costs! No INTEGRITY AT ALL!!

I just got swindled by the service department…read more Yesterday my engine started sputtering and the check engine light came on. I took it to Autozone and they checked the error codes for free. It was code P0302 which means the cylinder 2 was misfiring. I replaced all 4 spark plugs and coils, took it for a drive, and it drove like new, but the check engine light stayed on. I did some research and found that there is a well documented catastrophic engine failure issue with the 2016-2020 Kia Optimas associated with that specific code/cylinder. So I took it into the dealership to have it checked. When the associate, Shane Clap, told me that it was going to cost $232 to diagnose the issue, I said that I was going to just take it back to autozone, have them clear the code, and see if the light came back on. Especially since it is driving fine. Shane smooth talked me into getting it checked it out, stating that the code should have cleared itself if there weren't any further issues. $232 dollars and 4 hours later, I am told that there weren't any further issues. My replacing the plugs and coils fixed the problem. He just said they couldn't clear the codes without doing a full diagnostic first. In the end, I had to pay a "stupid tax" of $232 to get to the same place I would have been if I trusted my gut and had Autozone clear the codes for free. I own two Kia's, a 2018 Optima and a 2021 Telluride, but I will never bring a car to that service department again.

Customer service, honesty, over selling, communication, follow-up, losing paperwork conveniently,…read morebusiness ethics.

Johnathan made the purchasing of my amazing SUV super easy. Kind, helpful and willing staff. Would…read more100% shop here again!

Been here multiple times and it's such a great dealership with the nicest selection of cars! Really…read morefriendly and helpful staff, it's the best dealership for people looking to buy a beautiful well maintained car or even for enthusiasts who just want to take a look around - the staff are super nice whoever it may be!

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

After TEN hours of waiting over two days for a headlight repair and an oil change, I was charged…read more$640! The faulty headlight (not burned out) was not covered under warranty. Crazy expensive, crazy slow...

We recently purchased a van from Auto Time and our experience was great! I was apprehensive to…read moretrade in my small SUV but with another baby on the way it was time to make room. Initially I had no plans to buy a van. They took their time with me and let me look at larger SUVs and then slowly eased the idea of a van into the equation. Once we saw all the features it had to offer we knew it would be the right fit for our family. They made the trade in and buying process smooth and easy for us. If you are looking for a place with great selection, friendly sales people and a no pressure environment I would highly recommend stopping in. We will definitely be back.

From the owner: Experience the thrill of the open road with our handpicked selection of clean title used cars,…read moretrucks, and SUVs. From dependable family sedans, rugged adventure vehicles, or a cargo van for your business, we have the perfect ride for your lifestyle. Our friendly and knowledgeable sales team, boasting over 40 years of combined experience, will answer your questions honestly and help you find the perfect car without any pressure. Our streamlined process gets you on the road fast, usually in under 2 hours.

I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!