I recently brought my car into Honda Cars of Bellevue because one of my tires was slowly leaking…read moreair. Since I had replaced all four tires within the last three years, I figured there was still some warranty coverage left. When they looked up my information, the service advisor initially told me my tire warranty had expired in April. I had to correct him because I remembered getting a flat tire around the Fourth of July last year, so I knew the timeline didn't add up. Thankfully, they double-checked and found that the tire was still under warranty. The biggest downside was the wait. I had already arranged for someone to pick me up, but I was told my car was already on the rack and that I'd be out of there soon. Because of that, I decided to stay instead of leaving. Unfortunately, I ended up waiting about an hour and a half in the lounge when I could have been home or getting work done. To their credit, the staff apologized for the delay, and the repair was completely covered under warranty, so I didn't have to pay anything. While the communication about timing could have been better, I appreciated that they honored the warranty and made things right in the end.

Brought my new Honda Accord 6 months ago & brought it in for a oil free oil change and tire…read morerotation which you get at no cost. I specifically noted this with service writer, and he checked the cars miles at only 13,800 miles and said we are good to go and pick it up in an hour. Went to pick it up and received a Bill for over $118.0 Dollars? I went to finance and complained, and they basically said there is nothing you can do. Totally a bait & switch Don't trust them or get it in writting.

Terrific experience w staff at Lavista Auto. in 20+ years of doing business w them they have never…read moredisappointed me or my family!

they sell unsafe cars. sold me a Chevy equinox that had a fuel leak, paid $6,000 in repairs. The…read moreengine blew, I haven't even had it for a year. I was told it had a brand new engine. they'll do anything to make a sale.

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I always get my service done here for my Chevy, as I get some good coupons in the mail…read more I can get in really quickly too! They're really fast so I just work from the lounge and enjoy the complimentary pop and snacks, and whatever daytime tv is on. Last visit I came in, and they suggested I get my brakes done. I got a quote, and then compared it with a few other brake places around town, and Woodhouse was the best price! Plus I had a coupon, so I feel great about my service. They aren't overly pushy or salesy, and give good honest feedback. I will continue to get my service done here.

Took a friend to this dealership. They purchased a used…read morevehicle that supposedly had "Certified Used Chevy" status. About a month later they started having issues. Jeff the sales manager had the issue taken care of, supposedly. Long story short they are out $21,000 cost of vehicle and repairs. Word is Jeff knew the vehicle had issues and instead of fixing all of them he fixed the minor ones and left the major repairs alone. AVOID Woodside AND Jeff at all costs! No INTEGRITY AT ALL!!

I bought my Forester here, so have been using them for my first 3 years maintenance. During a…read moreprevious visit, they failed to rotate the tires, and I had been charged for the rotation (I always mark the tires to make sure they are moved). They said it was miscommunication between the service center and checkout that the fee wasn't removed. They did comp me the service and said they would correct the issue. Last month I brought it in again, stressing I would like the tires rotated with the oil change. After it got completed, I checked again, and the tires were not rotated, but I had been charged again for that service. I texted them to confirm they were rotated, and their notes from technician said they were rotated. I forwarded them pictures showing no visible sign the tires were moved, so they offered a 25 credit for my next service. I asked again why not a rotate, and then I was given the response about tire wear being less on the front, so they don't want to rotate worse tires to the front. Had that been the first response, it would have been more understandable. But this is a repeating issue of being charged for services not completed. My trust has been broken with this service center. I also recommend you mark your tires if using this location to ensure you are getting the service they are charging you for and not being a victim of "miscommunication" between the service center and billing area.

Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

This week we took our Lincoln MKZ in for an oil change, tire rotation, and anything else they see…read morethat needs done. All of this in preparation for a family reunion in the Black Hills. Our service intake person was Annabelle N. She was kind, fast, efficient, and complete in her description of what would be happening to our car and in what order. Later in the day, she called and said that our car was in serious need of an alignment. She described what it would be behaving like since it was in dire need. And she was right! The car was in fact doing all of that stuff!! Long story short, the car was done and ready to go. When we came to pick it up, we settled up. And, then, we had the best conversation about our upcoming trip. Not only is the service here at Woodhouse awesome, but the staff is just THE best! Nicely done, Woodhouse! Hiring super people, training them well, and supporting their professional journeys! My car place for all time!

I wanted to buy a new SUV and found one on Woodhouse Ford website that was on the lot. We drove…read moreover an hour to Woodhouse Ford to look at and test drive the new vehicle. After buying 9 new cars in the last 20 years from this dealership, we thought it would be a great experience. Once we walked in it didn't seem the same. A salesman asked what we were looking for, I told him exactly what SUV I wanted to see. He disappeared for 20 minutes and took us outside to test drive and look at a SUV that was not the one I wanted to look at. It was nothing like I was looking for but figured I would test drive it. To find out it only had 4 miles of gasoline in the tank. Very disappointing, had to drive around the block to make it back without running out of gas. Once we were done, we walked back in and I asked him again about the SUV I wanted to see. He pointed and said it was outside in the parking lot. I had to ask him if I could see it, which was really odd to me. He did not offer to test drive it either. There was definitely an uncomfortable feeling, he seemed to be reluctant to sell us a vehicle, seemed like it was putting him out. What happened to the customer service? I must say it was one of the worst experiences I had at a dealership. We left feeling in shock and disappointed. The next day we bought a new 2026 SUV from another dealership. No issues at all.

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

After TEN hours of waiting over two days for a headlight repair and an oil change, I was charged…read more$640! The faulty headlight (not burned out) was not covered under warranty. Crazy expensive, crazy slow...

My son found a really nice used Dodge at the dealership. Maximilian, was our sales guy. Super…read morehelpful and friendly. Jorge was our finance guy and he was friendly, honest and thorough. They have a really cool customer lounge with free snacks, and interesting history about Mini.

Thank you Roxanne for the stellar customer service!! Onyx JLR is a definite recommend for us!!read more

We take my wife's car here. They do great service at reasonable rates…read more Parking and pickup are both convenient. They offer a shuttle. Again convenient. The provide coffee while you wait, with comfortable seating and available WiFi. Definitely convenient. Service has been, so far, prompt and reasonable. Staff is chill. All in all a good experience.

Stupidest Honda agency-Calling back at last minute telling me appointment is cancelled. which was…read morebooked 2 weeks ahead in advance.. Its a RIP OFFFFFFFFFFFFF People are not reliable service lady -Stacy or something