If you've ever wanted to experience the absolute pinnacle of automotive incompetence, I highly…read morerecommend paying a visit to the service department at Honda Cars of Bellevue. Seriously -- it's a masterclass in how to get absolutely nothing done while confidently having no idea what's going on. I purchased my car here in April. Fast forward to May 24th -- blew a tire. No big deal, right? I had the foresight to purchase a tire and wheel warranty when I bought the car. You'd think that would make this an easy process. Oh, you sweet, naïve soul. Enter Dustin and Rick, the service manager -- and I use manager loosely, because managing anything seems wildly outside his skillset. These two couldn't find my warranty anywhere. Poof. Vanished. Like a magician's trick, except instead of applause, all you get is delays and migraines. Then, in a moment of pure, unfiltered genius, Rick tells me there's a $150 deductible and that the warranty doesn't cover cosmetic wheel damage. Only problem? He was quoting a warranty this dealership hasn't sold in over three years. Three. Years. And who had to enlighten him? Me -- after calling my salesperson and getting the real information. Because apparently, the service manager has no idea what products his own dealership sells. You truly can't make this up. And here's where it gets downright insulting. 11 days later, I still don't have my car back. Eleven. Days. Over a tire. I've watched entire homes get built faster than these clowns can fix a wheel. Their mysterious, elusive "wheel guy" comes once a week, and somehow didn't get to my car last week. Now we're into this week, and no one can confirm if the mythical wheel guy is even gracing the dealership with his presence today. Eleven days. For a tire. I cannot stress enough how wildly unacceptable and embarrassing this is for a professional dealership. Honestly, I'd have a better shot handing my keys to a 22-year-old meth head at Jiffy Lube. At least he'd have the decency to wreck it quickly instead of stringing me along for a week and a half. The fact that a service manager has no idea what his dealership sells, can't coordinate a basic tire repair, and thinks it's fine to leave a customer without their vehicle for 11 days over a flat is beyond belief. This isn't a joke. It's not exaggerated. It's just Honda Cars of Bellevue being tragically, spectacularly bad at what they do. If you like wasting your time, being lied to, and dealing with a service department that would lose a race to a snail with a limp, this is your place. Otherwise -- stay far, far away. Update: I just found out the wheel guy won't be coming in today... because of the weather. Now, before you picture some catastrophic, end-of-days scenario, let me clarify -- it's 60° and drizzling. I had to actually step outside to make sure I wasn't missing a biblical flood, an alien invasion, or a solid 30 inches of snow. Nope. Just a little drizzle and the kind of mild weather that even house cats would be fine in. And yet somehow, that's enough to derail this already tragic operation. 12 days and counting... over a tire...

Great experience at this Honda dealership. I had been messaging with Jay Murphy and told him I…read morewould be out of town for a week and I'd stop by when I returned. We met today and he was knowledgeable, friendly, and patient. They were willing to work with me to reach my desired price and it was an overall good experience. Love my new Honda HRV! I purchased my previous HRV from here after going to Superior Honda. The folks at Superior weren't friendly and unwilling to work with me so I chose Honda Bellevue. Both experiences have been great.

Terrific experience w staff at Lavista Auto. in 20+ years of doing business w them they have never…read moredisappointed me or my family!

they sell unsafe cars. sold me a Chevy equinox that had a fuel leak, paid $6,000 in repairs. The…read moreengine blew, I haven't even had it for a year. I was told it had a brand new engine. they'll do anything to make a sale.

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I always get my service done here for my Chevy, as I get some good coupons in the mail…read more I can get in really quickly too! They're really fast so I just work from the lounge and enjoy the complimentary pop and snacks, and whatever daytime tv is on. Last visit I came in, and they suggested I get my brakes done. I got a quote, and then compared it with a few other brake places around town, and Woodhouse was the best price! Plus I had a coupon, so I feel great about my service. They aren't overly pushy or salesy, and give good honest feedback. I will continue to get my service done here.

I have had both positive and negative experiences with Woodhouse over the years, and I have…read morepersonally purchased at least six vehicles from the dealership. However, my recent interaction at the Dodge location--with Jeff, the Manager--was by far the worst experience I have ever had with Woodhouse or any dealership. When I asked to test-drive a Corvette--priced at approximately $75,000--Jeff became immediately defensive. I explained that I am exploring several options, including the Corvette, an Audi, and other vehicles, and simply wanted to drive the car before making a decision. Given my long history with Woodhouse, I did not believe this was an unreasonable request. Jeff refused to provide his business card, raised his voice, and ultimately asked my son and me to leave. He even stated that "people drive them when they purchase them," which I found hard to believe and inconsistent with industry practice. His behavior was abrupt, unprofessional, and entirely unnecessary. I have never witnessed a manager react in such a triggered and defensive manner. If I--or any employee on my team--behaved this way in front of a customer, I would expect immediate disciplinary action. After this experience, I will not be returning to Woodhouse. It's clear that my business is not valued, and I will purchase elsewhere. This was, without question, the worst customer service experience I have had.

Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

Never a bad experience getting my oil changed! Never feel forced to get any service they let you…read moreknow what's recommended which I appreciate! This time I had to go back to get my transmission seal fixed and they gave me a loaner car, I was sent a link where I can track the service. I was updated on every step! Their communication is top notch! Thank you to the service department! And thank you to Brenden Tejral and Ross Engel for helping and making things easy!

Don't buy used vehicles here , test drive they cleared the codes , same week I bought the vehicle…read morethey all turned back on, and then the vehicle wouldn't even start, towed it back to the dealership for them to charge me over a grand to fix it.. do not buy here - Mad verified buyer

I purchased a 2014 dodge journey from sales person Maurico. Not less then 2 months of having it the…read moretransmission went out. I called at first no one would return my call. Finally Maurico called and said I would basically have to pay down on the journey before they can do anything. come up with $3000 -$4000. and I had to carry gap insurance. MAURICO kept stressing I had to have gap ins. now to find out the journey has a savage title and they knew it but just wanted to make a quick buck. PLEASE BEWARE OF THIS LOCATION I AM GOING TO ALL SOCIAL MEDIA TO PREVENT THIS HAPPENING TO ANYONE ELSE

I can't express enough how fortunate I was to find H & H. From my initial phone conversation with…read moreJordan , who by the way went way above and beyond what most people would do. To John the "master of making sure you are happy." And we must not forget about the final paperwork and how we were never hassled about aftermarket up sales. H & H treated of FAMILY with dignity and respect never trying to pressure us. My family and I have already started making memories in our new Traverse because of H & H.

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

First of all the positive!…read more Everyone at the dealership was friendly and the BMW Genius that I worked with was especially good. I am disappointed that they "take 20 days" to pay off my old car. They have had my old car listed on their site for a week while I am still paying interest on the new and old loan. They snail mailed a check to my bank ( Why was this not overnighted ) which is taking an excessive amount of time. I feel like I'm paying their floor plan costs so they can hopefully sell my old car while I still hold the note. The next thing I was disappointed in was the confusion on which part of the dealership I was supposed to go to. I did look at the certified pre owned BMW but I was also looking at what I thought was a brand new BMW ( Turns out it was mislabeled on the website as a new car with 0 miles ). When I arrived I was quickly moved over to the Mini dealership. I ultimately ended up purchasing a new BMW but the shuffling between the Mini and BMW side didn't make me feel like I was getting the premium experience they advertise on all the Facebook ads I see. I'm not sure why they don't do ALL BMWs ( used and new ) on the BMW side. This review has no bearing on the people I worked with but more dealership policies that caused confusion and the excessive amount of time to pay off my old car WHILE they are trying to sell it.

My son found a really nice used Dodge at the dealership. Maximilian, was our sales guy. Super…read morehelpful and friendly. Jorge was our finance guy and he was friendly, honest and thorough. They have a really cool customer lounge with free snacks, and interesting history about Mini.

We take my wife's car here. They do great service at reasonable rates…read more Parking and pickup are both convenient. They offer a shuttle. Again convenient. The provide coffee while you wait, with comfortable seating and available WiFi. Definitely convenient. Service has been, so far, prompt and reasonable. Staff is chill. All in all a good experience.

I leased a 2024 Prologue in March of 2025. I asked for a Service Contract to take care of my tires…read more Dales Manager wouldn't include it in my deal but set me up with Finance Manager Brian Jacobs. Fast talker, stated that would be everything I would need and could use it at any Honda dealership. He charged me $1000 and said it would cover me up to 80,000 miles . My 3yr/60,000-mile lease came with 2 yr/24,000 miles of Free Honda Care coverage included. I'm set I got a nail in my tire last night. Imagine my surprise when I went to my local Honda dealer gave me a coverage explanation told me that the contract covered scheduled tire rotations, cabin air filter, drive motor fluid and replacement of windshield wipers. That's all...nothing else. A quick Google search found that I could do those 4 things 3x per year for $234....at a Honda dealership. Greasy slime ball. Oh, and on my way home after purchasing the vehicle, with 42 miles on it, every light came on and my vehicle went into Safe Mode...30 miles per hour top speed. I turned around and went back. Didn't get it back for 9 days, because they didn't have an experienced EV tech yet. I called back a week later. Stood on hold for 7 minutes while I could hear him in the background. Foul language, talking about a customer. I recorded it on Google Voice. I coughed and you hear him say "OH, S**T!" Then he lied again and told me that I'd gotten a great deal. I called to cancel his "great deal", that I've never used and instead of getting my $1000 back, I get less than half ($433). Take my advice, steer clear. Somebody's getting pounded and its you.