Terrific experience w staff at Lavista Auto. in 20+ years of doing business w them they have never…read moredisappointed me or my family!

they sell unsafe cars. sold me a Chevy equinox that had a fuel leak, paid $6,000 in repairs. The…read moreengine blew, I haven't even had it for a year. I was told it had a brand new engine. they'll do anything to make a sale.

We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

I always get my service done here for my Chevy, as I get some good coupons in the mail…read more I can get in really quickly too! They're really fast so I just work from the lounge and enjoy the complimentary pop and snacks, and whatever daytime tv is on. Last visit I came in, and they suggested I get my brakes done. I got a quote, and then compared it with a few other brake places around town, and Woodhouse was the best price! Plus I had a coupon, so I feel great about my service. They aren't overly pushy or salesy, and give good honest feedback. I will continue to get my service done here.

Took a friend to this dealership. They purchased a used…read morevehicle that supposedly had "Certified Used Chevy" status. About a month later they started having issues. Jeff the sales manager had the issue taken care of, supposedly. Long story short they are out $21,000 cost of vehicle and repairs. Word is Jeff knew the vehicle had issues and instead of fixing all of them he fixed the minor ones and left the major repairs alone. AVOID Woodside AND Jeff at all costs! No INTEGRITY AT ALL!!

Steve and Denice explained the many features of our new Subaru. Professional and complete.read more

Never a bad experience getting my oil changed! Never feel forced to get any service they let you…read moreknow what's recommended which I appreciate! This time I had to go back to get my transmission seal fixed and they gave me a loaner car, I was sent a link where I can track the service. I was updated on every step! Their communication is top notch! Thank you to the service department! And thank you to Brenden Tejral and Ross Engel for helping and making things easy!

This week we took our Lincoln MKZ in for an oil change, tire rotation, and anything else they see…read morethat needs done. All of this in preparation for a family reunion in the Black Hills. Our service intake person was Annabelle N. She was kind, fast, efficient, and complete in her description of what would be happening to our car and in what order. Later in the day, she called and said that our car was in serious need of an alignment. She described what it would be behaving like since it was in dire need. And she was right! The car was in fact doing all of that stuff!! Long story short, the car was done and ready to go. When we came to pick it up, we settled up. And, then, we had the best conversation about our upcoming trip. Not only is the service here at Woodhouse awesome, but the staff is just THE best! Nicely done, Woodhouse! Hiring super people, training them well, and supporting their professional journeys! My car place for all time!

I wanted to buy a new SUV and found one on Woodhouse Ford website that was on the lot. We drove…read moreover an hour to Woodhouse Ford to look at and test drive the new vehicle. After buying 9 new cars in the last 20 years from this dealership, we thought it would be a great experience. Once we walked in it didn't seem the same. A salesman asked what we were looking for, I told him exactly what SUV I wanted to see. He disappeared for 20 minutes and took us outside to test drive and look at a SUV that was not the one I wanted to look at. It was nothing like I was looking for but figured I would test drive it. To find out it only had 4 miles of gasoline in the tank. Very disappointing, had to drive around the block to make it back without running out of gas. Once we were done, we walked back in and I asked him again about the SUV I wanted to see. He pointed and said it was outside in the parking lot. I had to ask him if I could see it, which was really odd to me. He did not offer to test drive it either. There was definitely an uncomfortable feeling, he seemed to be reluctant to sell us a vehicle, seemed like it was putting him out. What happened to the customer service? I must say it was one of the worst experiences I had at a dealership. We left feeling in shock and disappointed. The next day we bought a new 2026 SUV from another dealership. No issues at all.

If I could give less than zero stars, I would…read more I purchased my Jeep from this dealership a year ago, and the experience has been nothing but disappointing from start to finish. My vehicle had only six miles on it when I took it home, yet no one installed the required front license plate bracket--even though the state mandates a front plate. The salesperson was friendly enough, but mostly unnecessary since I already knew exactly what I wanted. Before filling my tank or giving the required full charge, he asked me to complete a review for him. I never received a full charge from them (I purchased a Jeep Wrangler 4xe)--not at purchase and not since. The biggest issues came from the finance department. I was given misleading information that increased my purchase price significantly. When I confronted him about the numbers, the price was quietly adjusted--but he took my tax break for himselves without informing me or asking for permission. That alone was beyond unacceptable. The only reason I've returned at all is because the purchase included a couple of free oil changes. I'm here today for a SCHEDULED oil change and was just told it will take an hour and fifteen minutes. Absolutely ridiculous. This dealership has been nothing but a headache. Between the dishonesty, the lack of communication, and the consistently poor service, I HIGHLY recommend that no one comes here. They are a complete joke, and I regret doing business with them.

After TEN hours of waiting over two days for a headlight repair and an oil change, I was charged…read more$640! The faulty headlight (not burned out) was not covered under warranty. Crazy expensive, crazy slow...

Thank you Roxanne for the stellar customer service!! Onyx JLR is a definite recommend for us!!read more

First of all the positive!…read more Everyone at the dealership was friendly and the BMW Genius that I worked with was especially good. I am disappointed that they "take 20 days" to pay off my old car. They have had my old car listed on their site for a week while I am still paying interest on the new and old loan. They snail mailed a check to my bank ( Why was this not overnighted ) which is taking an excessive amount of time. I feel like I'm paying their floor plan costs so they can hopefully sell my old car while I still hold the note. The next thing I was disappointed in was the confusion on which part of the dealership I was supposed to go to. I did look at the certified pre owned BMW but I was also looking at what I thought was a brand new BMW ( Turns out it was mislabeled on the website as a new car with 0 miles ). When I arrived I was quickly moved over to the Mini dealership. I ultimately ended up purchasing a new BMW but the shuffling between the Mini and BMW side didn't make me feel like I was getting the premium experience they advertise on all the Facebook ads I see. I'm not sure why they don't do ALL BMWs ( used and new ) on the BMW side. This review has no bearing on the people I worked with but more dealership policies that caused confusion and the excessive amount of time to pay off my old car WHILE they are trying to sell it.