Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

First of all I'd like to say that the Clairmont is doing a pretty good job but could do better. I…read morehave had trouble with the billing department getting back to me. There was a problem with the facility apartment insurance request. I paid and submitted the forms about a month prior to move-in and the first bill over 6 weeks later included a fee for not having insurance. I tried contacting the billing office and requested a call back to get things clarified. This did not happen and the problem was not fixed. I again went to Francine who has been my anchor at the Clairmont to get problems fixed. I finally received approval of the policy on October 17th but I had submitted the information in early August! In addition the bill itself was incorrect. The dinning room food has improved, per my father, but the utensils are still awful! I do wish your administrative staff would try using the forks at the facility and imagine that they have arthritis in their hands as these residents frequently do. My dad does better with most plastic forks than the forks supplied at the Clairmont. Please, this should be an easy upgrade. One thing we really appreciate is the ability to have a pet and to have a fenced "yard" area outside of their apartment. I think this adds a homey feel for many of the residents. Better water access would be a plus for those with outside plants. You have outside waste bins for doggy waste but no plastic bags at the one outside of the building for the last 6 weeks. Your showers do not have safety bars inside of the shower, Since most of the residents at this facility use walkers, canes or wheelchairs, why do you think it unnecessary to have a safety bar inside of the shower? This would be a considerate and wise upgrade for the apartments. Overall, we (the family) really like this facility and the people who live and work there. My Dad is still adjusting......

I hate giving a five star review because I don't read five star reviews anymore as they are usually…read moreuntrustworthy, if not outright lies, however, I'm making an exception here. I cannot imagine a better facility within my price range!!

In my opinion and based on my experience, go elsewhere. After touring Ledgestone, we decided to go…read moreto Alexis Pointe in Wimberley. My mother stayed there for years before she passed. Luckily, my husband has toured many assisted living facilities in Texas because he worked as a lab services salesman. He didn't like the design of the Memory Care facility - rooms subdivided from the one big square common area. He asked me to look elsewhere. And don't make the mistake of providing your mailing address because they will bombard you with solicitations for years even if you call and request that they remove your name from your list.

My mom has been living here for one year. And, for the first year, the facility seemed to be well…read morerun. The Facility Director (Ian) left several months ago. Since then customer service quality has noticeably decreased. Front desk staff have become unresponsive and do not return phone calls. Staff was also unable to provide a new lease in a timely manner, and then multiple staff appointments to review the new lease were not kept. The facility recently switched to a different telephone provider which was poorly communicated. After the phone service was switched to the new provider, my mom's TV Service was switched off without any notification. As of now, I am still trying to get my mom's TV Service restored.

Food not so good. Ask for a meal before you decide to live here! I have family here and they…read morecomment the food has gotten worse over the last year or so. Lots of fried food, gravies, or cheese over everything. They have shared their concerns with management but no accommodations. They end up buying food and making more meals while still paying the full price for the facility.

I've lived here for over ten years. I was orginally attracted to the Conseratory for the warm…read morewelcome I received from residents and the vibrancy of the community. That is still the case and I especially enjoy eating with my friends. Our menus are varied with many healthy options. We have an extensive salad bar, daily choice of soup, and three entrees to select from (plus desserts). If nothing appeals, we have the option of ordering something from the "Always Available Menu" which includes such items as grilled chicken or fish, hamburgers, grilled cheese sandwich, etc. We even have vegetarian options which started in response to resident requests. There is a wide variety of activities and exercise programs to keep us busy, interested and healthy. I also appreciate having transportation provided now that I've sold my car. Our driver tries very hard to get me to all my appointments as I don't have the option to use Uber due to my use of a mobility scooter.

The place is clean but I would say the service is done on every other week I need…read more Weekly the food service need to improve most of the time it was cold!!! And salads. Weren't cold enough not fresh soups were watered down The office l concssierges were great and helped with their friendly manners and with anything that I needed

They don't care about these people! The front office may smile in your face to get that lease…read moresigned but once that money is paid everything else goes out the window. I worked in the kitchen and can first hand say corners are cut and those people don't deserve that trash.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

We moved my mother in at Highland Estates a few weeks ago and she is truly loving her new home…read more The staff is friendly and so are the lovely people who live here. Mom has been suffering with memory issues and although she's still really self sufficient it was becoming unsafe for her to live on her own. I spent a year searching for a place that felt like home and was within our budget. When I met Tricia in their sales department and she gave me a Tour of the community I had a feeling I found the right place. She set up for me talk to long time residents and get a feel for the community and they really seemed to enjoy their homes there. So I knew we had found the right place for mom. A few weeks in to living in her new place and I feel such a relief knowing mom is much safer and has lots of friends and activities right outside her door. Thank you Tricia and everyone at Highland Estates.

Making a decision to place my mother in a facility's residential hands was a daunting and emotional…read morechallenge for me. I visited many facilities and researched a great deal more. My decision, was greatly influenced by a unique employee. If not for her making me feel at home, providing me with candid information, patiently showing me the facility (more than once) and following up with not only my progress on finding a residence for my mother or any special needs my mother may have but, on how it was affecting me and counseling me on how my decision was done out of love for my mother even if I didn't choose Highland... if not for this, Highland Estates may have fallen into the proverbial "drop in the bucket" when compared to other locations. Not to say there weren't other marketing agents that were also attentive but this employee's personality, candidness and caring felt sincere and not like, well, the typical "used car salesman" approach. I am pleased to say that it has turned out to truly be her demeanor, she has continued to be sincere, attentive and concerned about my mothers well being and as I have observed, she demonstrates this with all of the guest. Trica Lohbeck was the "wow" factor that helped me make my decision to lease with Highland Estates and her continued dedication to the residents is a sound example that I see other staffers emulate. In that regards I'd also like to send compliments to the rest of the staff for their dedication to prompt maintenance support, coordination of social activities, dining options and general resident security and care. I've dined with my mother and found the meals to be very well prepared, I've asked for assistance with some minor maintenance issues and it was handled within a few hours. The friendliness of the staff and eagerness to assist with residents needs is also exceptional and I will validate it with an observation of a staffer attempting to find a way to either get a mobile pet service to visit a residents pet or make arrangements for that resident to be transported with his pet to a shop...the staffer spent some time making calls and finally finalizing a solution...above and beyond.

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

My aunt and uncle lived here for several years. Due to declining health, they were forced to move…read moreto an assisted living facility. Knowing this move was completely out of their control, the management forced us to pay the month's rent because we weren't able to give 30 days. We paid the rent and moved most of their belongings out. My husband went today to get the rest of their belonging and the management had started prepping it for the next renter. They entered a rented apartment with furnishings without obtaining permission from my aunt and uncle. The absolute nerve. I wouldn't let my worst enemy live in that overpriced place with its garbage food. They better hope we don't obtain legal advice over this matter.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!