1. Laurel Ridge Apartments

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Chattanooga, TN

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Laurel Ridge Apartments

3.7 (7 reviews)
Open • 9:00 am - 6:00 pm
Updated 2 months ago

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Ask the Community - Laurel Ridge Apartments

Reserve At Lakeshore - Living room in the Reserve at Lakeshore

Reserve At Lakeshore

(15 reviews)

I would completely avoid this complex despite the amazing views because the leasing management is…read morestrange and deceitful. I never moved in and they refused to return my $1400 deposit. They gave me a quote and I signed. I asked to move in a day earlier and confirmed explicitly the rate would not change; management confirmed back in writing it would not. Then it increased to over $50 more. They also demanded I pay an extra $76 for the additional day of rent, double what the rent rate was. I asked both management and leasing to honor their word about keeping the same rate, but they both refused. The unit is now back on the market for the original rate. I also asked to view the unit before signing, but leasing refused, claiming they have never allowed any viewings before signings. I found this odd and refused to sign the lease. Leasing eventually let me view so I would sign. The unit was materially different than presented. I did not sign due to the unauthorized rent increase. Leasing and management got very upset. They refused to return my large security deposit that was explicitly outlined as paid in case of default or damage during tenancy, but no tenancy happened. Jeannelle, the assistant manager, is nice, despite increasing rent without authorization; and Kenna, the manager, was polite in my brief interaction. Lacy Shadrick, the leasing manager, was strange. Questions repeatedly went unanswered and ignored. She acted like I was inconveniencing her many times by simply asking questions, such as asking her to rectify or clarify incorrect dates she wrote on documents multiple times in a row. Dates on documents to this day are incorrect. I pulled into the complex after a 40-hour road trip when my tire popped. I was standing in the parking lot in 95-degree weather with a whining dog, trying to communicate with a tire company, when Lacy came out; with no introduction or greeting, she demanded I immediately sign the new lease because she had a schedule. I asked for a moment as I was on the phone, overheating and exhausted. She acted like I was greatly inconveniencing her and wasting her time. I later found out that her refusal to view units policy was untrue as she demanded I collect my packages I proactively had delivered there so she could "show" the unit "asap" after I refused to sign the unauthorized lease.

I've really enjoy living here. The views are beautiful, the area is quiet, and there's plenty of…read moreoutdoor space to walk, relax, and play. It truly feels peaceful coming home after a long day. Lacy and Jeannelle in the Front Office and Andy in Maintenence have all been incredibly helpful. The team is responsive to requests and genuinely works hard to meet your needs, which makes a big difference. If you're looking for brand-new and ultra-modern, this may not be it. But if you want a place where you can unwind, enjoy some serenity, safety and still be close to everything, this is a wonderful choice.

Laurel Ridge Apartments - apartments - Updated October 2026

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