Need to update this. I don't believe I've ever left a bad review because I prefer to just reach out to the business and let them know so they can improve. But I called them, told the receptionist as well as left a voicemail text. They never bothered to respond. Here is what I told them (below) to which I got no response. Oddly what I did receive from them was a check in the mail for an overcharge, which then made me wonder if they had been overcharging me and thought maybe that was why I left their practice. Guess I'll never know.
In response to their text telling me that I didn't have a future appointment, I said:
That's because I left your practice. I have a new Dentist and Dental Hygienist that I'm really happy with. And guess what? They don't make me wait over an hour and cancel on me 75% of the time.
Last time I was at your place I waited over an hour. When Dr. Laura walked in and noticed that I hadn't said anything nice like I usually did, she said, "Hi! Are you okay?" I said, "I had to cancel my next appointment because I didn't expect to be here so long." To which she responded, "Oh! Have you never had an appointment with me before?! Everyone has to wait for ME."
Hello?! I've only been coming here for years. And, I mean, really?! There's only 90 minute parking on Solano Ave. There should be a heads up to prevent your people from getting a ticket. Good thing I know where to park.
So, I left.
I have my own practice, so I know how to respond when I've made someone wait. The LAST thing I would say is what she said to me. Epic arrogance. Not to mention selfish, negligent and downright rude.
Your practice had already pissed off my husband when the Hygienist caused him intense pain with the X-ray mouth bits. When he said it hurt, they blamed him for being too sensitive.
Your practice also made my children wait for an hour or more for the Dentist - Dr. Laura - with complete and utter disregard for their schedules and patience while they waited in the dentist chair.
Never any apologies. Ever.
You're lucky I haven't put all this on yelp reviews .
You're welcome .
So, here I am putting this on a Yelp review after waiting over 3 months for a response to my voicemail and conversation with the receptionist and nearly two months since the text I sent. Pretty bad to choose not to respond aside from sending a check in the mail, which btw had nothing but the check in the envelope. How hard would it have been to put a little note in the envelope? So, this public review is on them.
Why not in one star review? Because I did like them for a while. I liked the atmosphere and she used to be very nice. Also, one star is always look so vengeful.
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