I'm just another old lady getting along, trying to stay healthy. On the advice of my primary…read moreprovider, I made an appt for a check-up with a dentist. I'm happy I followed through and contacted New England Dental. Great care, and was able to schedule an appt quickly. The rates for the check-up and the follow-up cleaning I'll have next week are very reasonable. Thank you, New England Dental.

The dentists are highly qualified…read more The problem is the staff-from my first visit to when I received my deep cleaning--it took 2 and one half months; yes, 10 weeks before I received service. The first dentist said I would be contacted quickly for my deep cleaning.. I waited and waited no call. I started calling and was told I would get a call-NO CALL!!!! Then, I emailed -only email was the one they got from the insurance company. So, I called the insurance company--they did not put in a claim to the insurance company till 8 weeks after my first visit-TWO MONTHS. Then, I was told I was approved and no one called me, Then, I was super mad and called. Manager called me and said she told the insurance person at their office to call me-no one did. So, I get an appointment and was told 1 o'clock. I go to office and was informed I was late-appointment was 12-I said I was told 1. Woman at desk got rude; I got ruder. Then, another person came with an attitude-gave it back and yelled-2 1/2 months. Then, manager comes out with her phony calm attitude- I said I had every right to be angry- 2 1/2 months and both women prior to her were rude. So, dentist comes out and admits the office is not properly organized, they are just employees, etc. If you are an employee, that does not give you the right to do a job incompetently. and he says we serve 5000 a year-so, sorry what happened to you. Will I go again-NO-would I recommend--No. This office needs to have better follow-up procedures, to return calls as well as emails, and staff should learn not to be rude to clients and make a situation worse, In the future, when I need dental work, I will call the insurance company and ask for a list of dental offices.

First time new patient coming to this dental practice. I cannot stress what an awesome experience…read moreit was. Our hygienist Tia was amazing and very comforting to a nervous 4 year old. The interior is amazing and in immaculate clean condition. Each room has a cool theme for the children. The waiting room has toys, and they even offer beverages for the adults while they wait. Dr. Joe was also amazing. They know right what to do and say to make the visit easy for the kids. Hands on techniques to let the kids experience different tools themselves before they are used on them. So glad we chose this dentist, and am looking forward to our next visit. Five Stars!

Dr Brown is STILL amazing! She is great with every age child, including my teen. She found an issue…read morewhen my daughters braces were taken off and we went right back to the orthodontist. She explains everything in detail and will answer any questions you have after you leave if you forget to ask The front desk answers quick, is great with the insurance and we feel well taken care of. HIGHLY RECOMMEND

I will let you know how it goes. Well, all is better now…read more They do care about me! They really do! And were able to get me in last minute for a cleaning (after cancelling my last two appointments!). Thank you Lynn for making my teeth feel all shiny and clean! Happy New Year!!!!

Our entire family drove several hours today for our bi-yearly dental cleanings/exams. As usual, the…read morecare was top notch. The offices are spotless, the equipment is state of the art, and the clinicians are gentle and thorough and ease all our dental anxieties. Dr Coughlin is by far the most caring and compassionate dentist--truly the best dentist we have ever seen.

We were not clearly informed about the cost of services, specifically X-rays, before they were…read moreperformed. Later, we received a bill for SEVERAL HUNDREDS OF DOLLARS that we were not expecting. What's more concerning is the lack of communication afterward. We were told we would receive a call back to discuss the billing issue, but NO ONE ever followed up. Patients deserve transparency when it comes to treatment and costs, as well as timely communication,especially when there are billing concerns. I hope the office improves in both areas so other patients do not have a similar experience The manager is super rude and kept telling us she would call us back with an update, It has been over 2 months now.

busy yet experienced office. i enjoy going here and the front desk staff in always helpful and nice…read more as an adult i had to get braces again. as a kid i went to an a different provider and my experience was very bad I feel like I can say that this office is great based on this and wy results!

Both my husband and I have been seeing Dr. Root for many years. He and his staff are professional…read moreand excellent at what they do. On occasion, Dr. Root himself has gone above and beyond, even following up with a phone call on a concern I'd had once while he was away on vacation! Their 3 college trained and licensed hygienists, their dental assistant and their office staff are always friendly and accommodating, and all work together to insure that you feel at home and that you are getting the best of care! I would highly recommend this dentist and his team of professionals to anyone looking for excellence in dental care!

Dr. Root and his team are absolutely amazing! They make you feel like family and will go above and…read morebeyond to make you feel comfortable and satisfied with any work done there! I would absolutely recommend them!

Do yourself a favor and avoid!! Front desk is unorganized not to mention horrible at putting things…read morethrough to insurance properly. They can also be quick with an attitude. Always talk with insurance yourself, it's likely they miscoded your appointment and owe you a refund. There's a revolving door of hygienists. A couple appointments in a row they had issues with dental tools not working properly. They sent me on my way without main Dr check and just finished with hygienist. It's just a headache for mediocre care.

This place is a tragedy, you will wait a long time, almost 2.5 hours for filing procedure. They…read morerefused cleaning oy special needs son, They added too my daughter filling that gave her pain and discomfort refused to fix it. made us wait 2 weeks, They require x-ray every visit multiple times a week, the dentist was rude and condescending , very unprofessional staff will not give me a copy of the contract you signed, or after care recommendations upon leaving. Staff comes in and out the room to ask questions about other patients when my daughter was getting the filing done, unnecessary revisits due to incompetent work missed several days of work so they can overcharge insurance company. The dentist will not notify you if they will do invasive dental work. Broken furniture, very hot, no ventilation. Stay away!!!

Very polite and helpful. Got adult retainers, my old ones were old and I had a tooth bite issue due…read moreto poor former orthodontist. They fixed everything and were affordable!

My son just had his braces off today and I have the say results are amazing. The result was…read moreactually quicker than we anticipated and we are thoroughly pleased! We split the payments between two years of FSA BENEFITS. The financial impact was not as terrible as we thought and actually quite easy.