I like being able to wash and dry everything (1 load or 10) within 1.5hrs, so I go to the laundromat. I've gone to a few other places in town, and have called Laundry Express "home" for the past year. They opened a new location last month and I wonder if that's where their extra money, time and effort have gone because their location has been suffering lately.
What I like:
- Card operated machines means not fighting with coins and I can load with credit card. I also find less people solicit for money, presumably because of the card operated machines.
- Free drying is great.
- Large selection of machine sizes means I can find the size I need, and there are a lot of machines so it's rare to have to wait to do your wash.
- There is always an attendant present and available to clean and address issues.
- Plenty of parking.
What I don't like:
- In the past year prices have gone up every 8 weeks. Last November the largest machine was just over $9, now it's $11.
- If you place the card on the reader, then pick it up too soon, it will deduct the price of the wash but not register that you paid, so you have to pay again in order to get the machine to work. Unfortunately, I've done this a few times.
- No hot water. I was at this location yesterday and now they have signs that they don't have hot water and all of the warm/hot buttons have been taped over on the machines.
- An increasing number of machines are out of service and aren't being fixed. One machine and 2 dryers in particular have been down for around 4 months. I noticed even more out of order yesterday.
- Attendants all seem to smoke and they stand directly outside the door with the door propped open, making the laundromat smell like cigarette smoke.
- There aren't many carts, so if it's busy, you won't get one.
- While the attendants constantly sweep the floor, they don't clean the top of the washers often, so they're SUPER dusty/dirty; gross if you want to set your basket or bottles there.
Overall: I'll continue coming to this location because it's close and I can grocery shop while the wash is going. But the loss of hot water, machines being non-operational and increasing prices may have me back to shopping around for a better place. read more