If I could rate this business a zero it would be marvelous to show the unsatisfactory customer…read moreservice these people bring when it comes to their machine(s) eating up you're money while just trying to wash clothes. I can assure you that they don't care about this types of situation(s) that many customers might have had or still upon. If it happened once, it'll happen again. DON'T RECOMMEND AT ALL!

water machine is eating your money. doesn't even give u 5 gallong 1 dollar for 1/3 of a gallong…read moremachine broken af.

I had my Uncle's Hawaiian shirt altered to fit me to wear for his funeral service. It was an…read moreexpedited request as the service was only a few days away. They were very empathetic and were willing to accommodate my request. The alteration turned out great! Thank you Colonial Cleaners!

This review is long overdue. I was greeted by a nice little chihuahua that was so so sweet. Barked…read moreat me at first but I think was just excited. Joined me in the dressing room which made me feel at home :). I had my bridesmaid dress pressed and altered shorter. It had a train so I was happy with how she did it. She suggested I could leave the length of the train but I thought it would be too cumbersome longer so opted for it to be all one length. I like how the dry cleaners has like a driveway to drive up to the building. Very convenient.

Beautifully done but very expensive. I took two lightweight dress jackets in to be freshened next…read morecost 15 bucks apiece to get them cleaned, but they really didn't need much. I asked if they had checked the buttons to make sure they were tight and she said that they just checked to make sure that they are there not necessarily tighten them. When we think for that much they should double check seems buttons, etc. anyway they did a good cleaning job that's true.

This business is overpriced for the results they offer. I tried them once and that's enough to not…read morecome back.

I came here after searching community pages on social media. I was turned away by a well known…read moreseamstress, that couldn't meet my deadline. I urgently needed 2 tween suits to be tailored within 8 days. I was told 4 days, impressive! Within hours after dropping off, I realized my husband also needed a suit tailored, he dropped off and was given a 4 day turnaround. Wow! 2 days go by and I realize I have 2 MORE shirts that needed altering. I stopped by again ashamed at my disorder but also shocked to hear all 3 suits were ready before the date I was given. 3 suits altered, and pressed in 2 days. The lady giggled and gave me a 4 day turnaround, but you guessed it, they were ready in 2 days. 3 suits and 2 shirts came out to about $250. For the quality and urgency of the matter, I'd pay it again. Highly recommend!

The quality and value of the service was great. This is my first time coming here dropping off a…read morebridesmaid dress and idk her name who helped me she did great. I would definitely come back here to alter my dress

Beware! I've been a client there for years, but new management is horrible. They burned my pants,…read moreclearly down the seam where they were ironed. Manager said they were sunburned and refused to take responsibility. Also, they now staple the ticket to your clothes.

DO NOT TAKE YOUR CLOTHES THERE!!! This was the second time…read moreI had my St. John jacket dry cleaned. The zipper pull is missing some crystal strands and gold chains. They tried putting what was left of the crystal strands back with a makeshift cheap wire. I feel like the wire will rub against the fabric ruining it. The female at the front 1. Tried to blame it on the number of times dry cleaned--once I told her this was only the second time dry cleaned ever she then 2. Wanted me to call St. John to tell them the zipper pull was made defective??!!!--I told her she was incorrect as the zipper pull was what attracted me to purchase this jacket and it was well made. 3. She then said "maybe someone in the back did it. I will tell the manager"--she is the owner. "She said what you want to do?"--I told her not bring anything here anymore!

GOING OUT OF BUSINESS!! No accepting any new clothing for…read morecleaning as of December 16, 2022. Pick up your stuff if it is already cleaned. GOING OUT OF BUSINESS

Their telephone number is disconnected. I really need a place that is close to the neighborhood.read more

Came in to drop off on Thursday a set of specialty jackets to get washed and have the before and…read moreafter of the jackets. The FAT employee who apparently is the manager gives attitude right off the bat and pretends to be running the building when she's an at-will employee. On the white jacket there was a small stain and it literally had the same stains when picked up. The shitty OWNER, BILL, calls me 1 day after pick up and stated that he will not give refunds back to customers over their shit service. Mind you owner to owner that's not how you run things. If a customer is dissatisfied at least try to make it right for them is better rather than refusing. It's crazy to think he's been in business for the past 30 years and when asked about missing garments he wants to play stupid. Mind you, those 30 years won't make it to 40 soon.

I rarely leave one-star reviews, but unfortunately, my experience with Save On Cleaners has been…read moreconsistently disappointing. On one occasion, a black brand-name sweater I brought in was returned as a completely different navy blue one of much lower quality. I gave them the benefit of the doubt, but on a second visit, one of my garments went missing, and I was told it was due to a miscount. Most recently, another item has gone missing, and I was asked to wait while they "look for it." To make matters worse, they offered a replacement that was not only of inferior quality but also six sizes too big. I understand mistakes can happen, but repeated errors like this--and the lack of accountability--make it hard for me to trust their service moving forward. I hope they improve their processes and customer care, as I would never want someone else to go through this.

Update on this review - the owner refunded me my money and took out the alteration they did so I…read morecould take it to a different seamstress. I kept my review up because I feel it is appropriate to tell the public that the dry cleaning is amazing, but the alternations are poor. I received a call today from the owner asking me to take down my review because it was misleading. I was stunned. Original review - I'm leaving three stars because the dry cleaning is great. The reason I am writing this review is to warn people to not take alterations here. I thought this would be a one stop shop, but they completely ruined my satin skirt. I took it in with the request of a small hole repair, and the person who did the sewing completely ruined it. I am attaching photos of the before and after. I intend to talk to the owner this evening to see what they can do. I truly cannot believe how bad it turned out. I could have done a better job myself.

Owl Cleaners has been our family dry cleaning service for years. Edward and his team are fantastic…read more We live in PG and work in Monterey but the quality of work and customer service make the trip over the hill to Carmel well worth the effort to keep our business with Owl Cleaners. They are a great team!

Very friendly, transparent in time it will take, fair pricing, and very quick! I had taken in 2…read moredresses in for $15 each. They took good care of them. We had taken in many pairs of military pants, during the intake process they let us know of the previous damages to the pants that we didn't yet see. And told us they'd do their best but they went above and beyond!

Support your locals Mom and Pops!! Quality work, great value. Always on time.... And they do…read morealterations!

Excellent service and they are always busy. Prices are very reasonable. My wife and I have been…read morebringing our clothes here for one year and they do a good job. Easy parking. I've never seen any customer complaining at the front desk. Flexible hours six days a week from 7 AM till 7 PM. The place is not fancy inside so you're not paying for the decoration, you are paying for the service and that is important. Also you get a discount if you pay cash.

20 years of business to this place. On average, I have brought in 250 dress shirts to be laundered,…read more24 suits and a variety of other items (about $1,250 - $1400 worth of business every year). I just tried to have them re-do my black dress shirt, which came back with a lot of white marks all over the shirt and they quickly said I had to pay for it (at the time, I was bringing in about $60 worth of dry cleaning/laundry) I asked the manager and she said that I had to pay for it because I didn't request a "re-do" within 24 hours of picking up my shirt. I picked up 20 shirts that day - am I supposed to take all shirts out of the plastic and inspect them all that night and then return the ones they didn't do right? I can understand if I was a new customer but 20 years worth of business. I told them I wouldn't be coming back and taking my business elsewhere....no response. They may be the cheapest place in town but after years of being okay with shirts not properly laundered and broken buttons, I am done. Would love it if someone from management replied to this review, but not very hopeful. I know my $1250+ a year is a drop in the bucket, but with policies like this, they will be losing a lot more customers.