What a nightmare - I just wanted a copy of my closing papers.
When I first requested a soft copy of my paperwork, Donna Kelly said she wouldn't do that and would prefer to send hard copies. Antiquated, but understandable since they are sensitive documents. When I agreed to having them snail mailed to me, I didn't receive anything or hear any communication from her for two weeks.
When I finally reached out, I receive the reply "I haven't had time". When I asked for a PDF or fax to expedite the process, she quickly changed her tune to agree to do so... but needed to pull them out of dead storage. I guess sensitivity wasn't that big of an issue to begin with.
I recently asked for an ETA but have yet to hear anything back ... so for lack of communication/professionalism and poor client services, I'm giving them 1 star. The actual closing was easy but their inability to perform a basic office administrative task has left quite a bad taste in my mouth.
The plus side? They are in a convenient/accessible location north of Boston. But if you're choosing them, be prepared to time travel and deal with a staff that's operating like it's the 1970s.
Go elsewhere. read more