I flew this airline for the first time on my trip to Patagonia. Honestly, not a bad experience at all. The food is meh, but they have unlimited snacks in the back of the plane which I took advantage of during the whole flight. Please come and create your own adventure. read more

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Flight back to LA was honestly really great. Comfortable chairs (got in 6 hours of sleep WooHoo) Super friendly staff. Nice modern plane. Was stoked to watch ep 1 of White Lotus S2. 11 1/2 hour flight from Santiago to LA worked out well. Your professionalism is greatly appreciated' read more

LATAM Airlines is affiliated with Delta Airlines. Great operation LATAM very smooth operation!! Great Crew and Pilots! Easy 5 Stars !!

Where to begin? A cancelled flight with no notice and hour before? 300+ ppl screaming with no chance of a reroute or rebook. No organization. Being herded like cattle into busses to a sub par hotel with no vouchers so WE had to put our credit cards down. No water for us or children at any point. No apologies and then a far from empathetic response on twitter. We are all hoping our NEXT DAY REBOOK. Today actually happens. Never in my life ( and I travel over 200 days a year) have I had. Situation this horrible, disorganized and disgraceful occur. I will do everything in my power to make this known and effect latam's patronage and revenue for this severe and inhuman treatment of their paying international passengers. Hours of mayhem and a missed flight and day of work or connections elsewhere and all we got was a cold ham sandwich at the hotel we had to lay the money out for. Look at the passengers last night waiting for check into our hotel with no vouchers no food no water... to add insult to injury their response on twitter was the most non empathetic robotic thing I could think of.. horrible experience. Never again and you shouldn't either.. read more

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Extremely unprofessional, downright scary. No clue as to how to run an airline. Check in was a hassle, staff was confused. Seats were reassigned three times. They claimed it was because of weight balance issues and no one would be sitting in my entire assigned aisle. That was not believable and when we boarded there was another guy in my former seat. I hope I survive this flight. read more

Super airline! The staff is very helpful and courteous. The food service is very nice as well as the drinks! The planes are modern and spacious and the airport facilities are comfortable read more

LATAM - A view of the the Dreamliner - Airlines Near Me - Pudahuel, RM

Cancelled flight when at boarding gate. Replacement flight 10 hours later. Process was poor. read more

They "measured" my carry on with a stupid box and no effort even though I had JUST gotten off another one of their planes. They told me it was "too big" (it's a calpak carry on) and made me check it even though I had a international connection. They made us go through immigration and then security and immigration once again. Luckily we made it to our gate on time, but if we hadn't had a 4 hour layover we may have not made it. The plane seats were old and uncomfortable. Their flight attendants weren't very nice. I would never fly with them again! read more

OMG!!!! Could this situation be any worse. DON'T FLY THIS AIRLINE...HITCHHIKE TO CHILE BEFORE GETTING ON THIS AIRLINE. I flew from Seattle to LA where I boarded a flight to Santiago. It was very exciting, I had never before been to South America and was spending Christmas with friends. We had a stop in Lima where we were told that we had to vacate the plane because it was broken. The truth was the air traffic controllers were on strike in Chile so we were delayed 14 hours. Finally got the plane to Santiago and I asked the flight attendant to check for my bag. He came back to me with my tag, looked me directly in the eye and said, "your bag is definitely on this plane". My bag did not arrive in Santiago. I was given $50 and instructed to buy clothes not exceeding $600. I spent $351 because I had nothing. I packed and checked only one bag, I didn't even have underwear. The bag did not show up for 5 days (that is another long part of the story, I had to retrieve the bag in Concepcion, it wasn't delivered as promised). When I returned to the US on Jan 4 I started the process for resolution. LAN requested I send copies of the receipts...I did. LAN then requested I return a form with my case number and signature...I did. I asked they send me a cheque. Next they told me they could not issue a cheque, they would need to deposit to a bank account. I gave them my account number and routing number for a US national bank, I was told they could not wire money to a foreign bank however they have offices in the US (I am certain they pay their American staff with Amercian dollars). Next I was told they could either deposit to a Chilean bank account or I could go to the nearest LAN office to be reimbursed. I have no family in Chile nor do I have a Chilean bank account AND I live 4000 kms from the nearest LAN office. When I responded via email explaining the situation, I was told they would get back to me. In desperation, I sent a friend to the LAN office at LAX on Friday, Feb 12th...there was no one there during normal business hours. I spoke to customer service last week and was told that I would have to have a new claim number assigned, however no explanation as to why. The person I spoke to did not know the answer. Additionally, every time I call, I speak to a different person. This unbelievable situation has been going on now for 59 days. Everytime I call customer service, I am told the same thing...someone will contact me within 48 hours. I never get a call. I have asked Spanish speaking friends to help me, also to no avail. Today is Feb 15th. I called today and spoke with Maria Lopez Rojas. She could not help me, told me she could not issue a refund over the phone. She would send a message to the team who was handling the situation. I requested the contact number for that department, she responded by telling me they did not have phone and did not accept phone calls. They would be in contact within 48 hours. My Chilean friend also called, was given the same information. You can imagine how embarrassed she is with her national airline. The company owes me $351 dollars. I am certain beyond doubt they are hoping I will give up but I will not. I lived overseas for many years and this is the worst travel experience I have ever had. I have never been so frustrated with a seemingly simple issue. DON'T FLY ON THIS AIRLINE IF YOU CAN AVOID IT. DELTA FLYS TO SANTIAGO...FLY ALL AROUND THE COUNTRY TO GET TO SANTIAGO, RIDE YOUR BIKE, DO ANYTHING TO AVOID THIS COMPANY. Unfortunately, Chile is a wonderful country and worth the visit, but go without clothes!!!!! Lori Markham read more

I am writing this letter to express the low level of service I have received from your airline during my trip from Orlando, FL to Santiago, Chile. I chose your airline because of the good reviews I have heard from fellow travelers. To much of my disappointment the subpar level of service I received during my flight was unacceptable. It very upsetting that lack of miscommunication between a person who works over the phone and a clerk over ticket counter can make such a big difference. I called Latam Airlines and spoke to a representative named Santiago. I followed the procedure of advising the airline in advance of the required kosher meal I will be needing, I was guaranteed with a document that I was going to receive what I asked for. Upon mid-flight I asked the stewardess for the meal due to dinner time schedule I received no response from that person, instead at that very moment of service, I asked once again they went to go check and came back notifying me that no meal was requested and had to eat what they had. I am not able to eat non-kosher food due to religious observances. I had to spend the next 7 hours without food and drinking only soft beverages. At arrival in Brazil for the connection to Santiago, Chile. I went over to the ticket counter clerk and spoke to Walter, I explained my situation with fatigue and then to another clerk named Alice both lacking in the language of English. I was told by Walter that we cannot go back in time and that I should let it past then like the river runs its more bad news he said that I will not receive a kosher meal on my way to Chile because the time to board was to close it was an 1hr 45 til we board the plane. Going back and forth with them the clerk Walter rudely said I could SUE the airline for the complaint. I asked to speak to the supervisor they told me that the supervisor was going to take 45 minutes to be here during this time we were already boarding. I asked again, and they responded that he was at the entrance of the airplane I find the supervisor named Mathias telling him of the matter he said to me that the kosher meal was on the plane and all I had to do was take my seat. Again, nothing but deliberate lies and disappointments the stewardess brings me fruits (to which I never agreed, it brought to me) and said there was never a kosher meal on the flight I ask for soda and didn't even receive it apparently there is an issue with service and following through. I wanted to bring this to your attention because there is a great opportunity for coaching for your staff. I am sure LATAM AIRLINE prides it's self for its service as your mission statement is as follows "Our mission is to connect people safely, with operational excellence and joy in an effort to become passengers' first choice airline, carrying two-thirds of passengers in the region, and one of the top three airline groups in the world. My personal experience was below average. I plan to use this airline in the near future giving the appropriate corrections are taken to prevent this from happening in the future. I would suggest for Latam to invest in a workshop for their employees to better their communication and professionalism in the workforce towards its customers. Due to my unfortunate experience and having to go without nourishment for 12hours and 45 minutes that could of been avoided if it would have been checked by your staff. I am seeking a voucher or compensation for a refund of 150usd. I have attached a travel document of the meal for your records. Thank you and I look forward to your reply. read more