I was so disappointed with this property that I didn't even take pictures! I gave it 3 stars…read morebecause of the location, the doormen, bellhop and Diego. First, I booked this hotel because of the Marriott Bonvoy loyalty program. It being under Marriott, I had expectations. Let's start with the structure. We were greeted warmly by the hotel doorman. The lobby was small but clean. There are 2 high tables in the side where you can sit and charge your devices. Otherwise, there are only 2 chairs at the lobby that is available for when you have other companions waiting while you do your business at the reception desk. There is a small waiting area next to the reception desk. Then the restaurant. I don't know how big the restaurant is because I didn't even access it. The 2 elevators are small, probably fits 6 people but efficient. We got a room at the end and it was reportedly a deluxe room with 2 double beds. I guess that's what I booked for. Anyways, the room smelled of an old building. The bathroom was standard. Nothing in it felt like it was a Marriott property. It's the same tier as the Courtyard but felt like a much lower category.
Second, I can commend the old doormen who always has a smile on their face when they open the door for you. The old gentleman/bellhop who helped us with our luggage was also adorable and showed pride in his job. I cannot say the same of Natalia, the front desk lady who helped us check in. She was so cold and not very helpful. She was very stingy with her smile and didn't look like she wanted to be there. She didn't even acknowledge my status as a Titanium Elite member. I am not trying to be a primadonna but that is customary of ALL Marriott properties. I asked her about the area and where to get Traditional Chilean food and she was directing us to somewhere far. Come to know from our tour guide that there was one not too far from the hotel. We got more info about the area from our tour guide. Diego, the afternoon front desk person, though, was excellent. He helped us book our restaurant reservations twice as well as our transport to the restaurants and airport. Third, the amenities. The towels were worn out. We had to ask for our daily complimentary bottled water, coffee and tea, which are normally replenished when the room is cleaned. And when we asked for the coffee, the housekeeping brought only decaffeinated k-cups. When we asked if they had regular coffee, she stared at us and said they don't have regular coffee. I may sound like I'm griping but it is a Marriott property. If it was a different brand hotel, I probably would have been okay. It's literally an "expectation vs reality" experience. I would still recommend this place for the location. A lot of nice restaurants around. But definitely needs a lot of improvement within.