I'd like to give this hotel a higher rating, but there were one too many issues with my stay for me…read moreto ignore. First, there's a big disconnect between the hotel and the broader Bonvoy program. I used suite night awards toward this reservation, and got an email confirming a suite a few days before my arrival. Despite the confirmation, I was still placed in a standard room. The front desk also came to my room around 1230pm on my final day, asking if I was leaving yet, since standard checkout is at 12pm. The problem is, I indicated late checkout on the app (and when checking in at the front desk), so I was confused why they were pressuring me to leave at the standard time. Finally, the club lounge was never stocked, it was just a glorified seating area more than anything else. Bonvoy issues aside, the room was fine, but a little below expectations for the price. The water pressure in both the shower and toilet was comically low, and very unsatisfying. There was repainting directly across the hall from me, which apparently couldn't wait, and left me huffing paint fumes for the majority of my stay. And the location of this hotel is a little inconvenient relative to most of the major tourist activities, though there are nice restaurants about 10 minutes away on foot. Overall, I think this hotel would benefit from tightening up its operations, in terms of guest placements, check ins/out, and maintenance projects near guest rooms.

I will NEVER go back. It is hard to find a nice bar that you can sit at in Santiago, and as a…read moretraveler, that is what I am used to. I found this bar with my sister two days ago and had a couple of drinks, and a good experience. So we returned. The bartender was great, and there again. We are from the USA, but we understand Spanish. Something that the two people seated behind us did not assume. We ordered drinks - and my sister said to me, they don't think we can understand them, do they? I hadn't been listening until then, but I started. They were talking in extremely derogatory terms and mocking us openly. My sister is younger than me by a decent amount, and at one point the gentleman said that she was most likely sleeping with me so she could afford to keep coloring her hair. I will spare you the rest of the lurid and graphic details, but they wasted no time belittling us and laughing about the possible follies of my "purchased relationship" that they presumed, and all of this was right in front of us. We asked the bar tender if they worked there - because it looked like perhaps a casual business meeting between them - and he confirmed that they were employees of the hotel!! So I just spent time and money going to Renaissance hotel to be out loud mocked and sexually degraded by the staff. I intend to take this to every level of the organization. Pull the tapes renaissance - you will see it. It happened November 26, 2025 in the 18:00 hour. You will see what we experienced. I have been a traveling professional for 30+ years - and have been a pretty loyal Marriott person. I KNOW that this is not what the brand represents or intends - which is why something MUST be done - these people need to lose their jobs. When I got up to leave - because I was not about to listed to more, and cancelled my order - I said to them, in spanish, that I understood them - and he looked surprised and like a juvenile in trouble, but made no attempt to even apologize. It would occur to me that his paycheck may depend on tourists, so he might want to mock them less, and for sure don't make it explicit and sexual. NOT OKAY. NOT AT ALL. I will hope that this review receives a reply from someone who understands what the brand represents and stands for.

Highlights/Lowlights…read more 1. Reservations are a MUST (unless you are a hotel guest) 2. Scenic rooftop 3. Excellent craft cocktails We visited the Singular rooftop on a Wednesday night at 5pm in late Spring (late November). We had attempted to stop in for drinks a few days earlier but were told you had to have a reservation or be a hotel guest. Reservations are a must, and can be made easily online! The rooftop restaurant/bar has a well-decorated indoor area and an awesome patio space. The patio has some tables, some outdoor couches/coffee tables and of course a scenic view of San Cristobel. Our friendly server brought us our order of a craft cocktail (hard to pick as they all sounded great!) and a glass of champagne. We just wanted an appetizer before dinner so we did the Chilean meats and cheese board. The board was well-portioned and fairly large for two! We were the first people seated on the patio at 5pm, but by the time we left it was bustling. Highly recommend The Singular rooftop if you are visiting Santiago.

SO the rooftop here is incredible I prefer a little more central because it gets dicey in…read moreProvidencia at night - with that said this was my go to WORK spot during the DAY lol because it was not really hip or active at night . I reccomend though for dining and for a stroll down Merced towards Plaza de Armas

Stopped by Luna bar which is located in the top of the hotel for sunset overlooking Santiago and it…read moredidn't let me down! The views were so incredible! Note: you need a reservation in advance as this is a popular place. They also have food options but they are small and expensive. It's worth noting friends enjoyed the food though. The drinks were beautiful and affordable in comparison to U.S. prices. It was 8$ for a mojito at a rooftop bar which is a bargain! They also have mocktail options I tried one of them which was less than 6$ and I enjoyed it. I'd definitely recommend this for a special night out!

I stayed at the AC Hotel by Marriott in Costanera Center for two nights and had an absolutely…read moreamazing experience! I decided a pros and cons list was the best way to sum up my stay: PROs: - I visited in the fall and the USD seems to go a bit further in Chile than expected. That said, my room was a great deal! It was on the 19th floor and had amazing views of the city and the Andes in two separate directions. It also had a massive bathroom and in room tub. - I ordered room service one night when I decided it was too late to venture into the city and find a meal. Once again, very reasonably priced room service and a delicious selection. - The staff was very friendly. Almost everyone spoke English fluently but was more than willing to indulge my attempts at Spanish. CONs: - Unless you are big shopper (this hotel is literally in Costanera Center mall), you are pretty far from some of the main sights in Santiago. However, the metro is nearby and very easy to use. The surrounding area is also safe and easily navigable. - One thing that bugged me was how dirty the windows are. It was a small gripe and certainly cold whether for window cleaning but it would have been nice if they weren't so foggy. All in all, I would recommend a stay here. It was an American style hotel in the heart of a non-touristy part of Santiago. They also have plentiful amenities - rooftop bar, fitness center, parking, etc. Thanks for a great stay!

Le Reve Boutique Hotel is in the Providencia area of Santiago just along side the Mapocho River…read more It has maybe 30 rooms and a beautiful courtyard which is perfect for happy hour - wine and cocktails are available every afternoon and it's an honor system bar. The buffet breakfast has many options and again the courtyard is perfect to sit early in the morning with coffee and a nice meal. The rooms are clean but not huge and the hotel staff is very friendly and helpful. They helped get taxis on 2 different occasions. There are number of streets just a block or two from the hotel with 15-20 restaurants and bars so eating close by is very easy. The hotel is in a nice quiet area with still plenty to do. It's very close to the park where you can take a cable car up to the immaculate Conception monument.

Le Rêve Boutique Hotel in a heart of Providencia... You can say this place has a heart. It does…read more What a treat! Small, charming, with French character I love, private courtyard and spacious rooms, modern showers and delightful lavender toiletries. Breakfast and late night snack included in price. Free wifi everywhere, concierge service, and stuff is accommodating to every request - and they go above and beyond to make their guest happy and welcome here. From holding your bags after checkout, to getting you a taxi or special snack, or just cup of tea in ungodly time. Courtyard is so charming and relaxing with small tables, vines and fountain, and when it's too cold or too hot outside, there is a sitting room with couches set alongside bookcases filled with French books. One of the best hotels I ever stayed in. Note about neighborhood: Providencia is wonderful, new, bright, modern, lots of great architecture and sculptures, as well as restaurants, bars and lounges. I fell in love with it just as much as I fell in love with Barcelona - it has same pulse, same vibe, same soul.

I highly recommend The Ritz Carlton in Chile,…read more The service, staff and rooms are excellent. The property itself is well maintained, along with the rooms, and common areas of the property. The hotel has a very nice selection of dining options. The area itself is very safe, very clean and reminds me of downtown areas in the United States. The area is quiet.

I fully understand that hotel reviews are based on personal experiences, and they can vary widely…read morefrom guest to guest. A great stay for me doesn't invalidate someone else's disappointment, and a bad experience for another person doesn't mean the hotel can't shine. But in this case, I genuinely hope my review helps anyone in doubt about staying here. Because my stay at The Ritz-Carlton Santiago was nothing short of phenomenal. The rooms were fantastic: comfortable, elegant, and meticulously maintained. Their pool and hot tub were also highlights, beautiful, relaxing spaces that elevated the whole experience. What truly sets this hotel apart, though, is the service, which was incredible from beginning to end. The breakfast spread was wide, varied, and delicious. Something for everyone. One of the standout items was a Chilean dessert I absolutely loved. When I asked Daniel Pinto, the Maitre d' what it was and where I could buy it outside the hotel, he went above and beyond, bringing me a boxed portion to take with me. Even more impressive, Daniel wasn't working the next morning, yet he still arranged for the head chef to bake an entire pastry of this dessert and deliver it to our table. And a special shoutout to Consuelos, who baked it early in the morning just so it would be fresh for us. That level of thoughtfulness is truly rare. My stay at The Ritz-Carlton Santiago was extraordinary in every way, and the warmth and dedication of the staff made it unforgettable. I couldn't recommend this hotel more highly.

I lived in the studios across the street and this area is fricken POPPIN !! I absolutely never left…read moreMerced the entire year I was there and ADORE Bellas Artes (the neighborhood) - I had friends that would stay here and they have an amazing resturant upstairs & at club M nextdooor the lobby is beautiful and the staff are incredible I would highly reccommend if you prefer hotels =)

este hotel me pareció increíble, me gusto mucho tiene una decoración como moderna y eso le dio un…read moretoque impresionante y espectacular, me parece increible por que creo que fui yo por que penas me acoste en la cama me dio mucho sueño, dormi tan comodo que desperte tarde muy recomendado, tiene buena higiene y limpieza y las vistas ni hablar, la ciudad de noche se ve increíble todo muy hermoso recomiendo esto

We would have rated this hotel very favorably had it not been for the fact that someone at the…read morehotel took my expensive coat. We stayed for two nights at the hotel and then had a private driver take us to Valparaiso where we stayed for two nights before departing on a cruise. I arrived at the hotel in Santiago with my coat, hung it in the closet, and left it there. As we were unpacking our bags in Valparaiso, I realized that I had left my coat in the closet. I immediately contacted them and they said that nothing had been sent to lost and found. I explained that I was absolutely certain that I had left the coat in the closet of our room and asked that they check. They showed no urgency in doing so and I stressed that I was departing on a cruise and asked again for them to check the room. They sent me a WhatsApp message stating that nothing was found in the closet of the room. I explained again that I was absolutely certain it was left in the closet and asked that they check with housekeeping. They never responded - and still haven't. Someone, most likely housekeeping, stole my expensive coat. I understand that lam responsible for leaving it - but I would have expected it would have been turned in by housekeeping and that my loss would have been taken more seriously. I recommend choosing a more honest hotel. There appears to be a disconnect between housekeeping and management. Verv disannointina end to our stav

We had an absolutely SPECTACULAR stay at Castillo Rojo!! The castle, location, beds, incredibly…read morekind and helpful staff, wine hour, breakfast, and awesome outdoor space made this a 5 star stay!! We would absolutely stay here again in a heartbeat - truly wonderful.