I got into an accident in Granby and was referred to this place by a family friend- they get all their car services done here and raved about it, & said they personally knew Russ and he'd take care of everything for a good price.
The insurance quote for the repairs came in at $4,700 and he charged the full $500 deductible, even though he said he's work with me on that price. Both of my parents work in car insurance and have 50 yrs experience with 5 different companies between the 2 of them, and have NEVER seen an auto body shop charge a full deductible when the insurance payout was so high; usually garages will only charge half, if anything (I was in another accident a few years ago and had to get the bumper replaced. I brought it to a random body shop where the insurance paid $2,000- less than half of this incident!- and they charged half the deductible. No "family connections," nothing).
Russ will not accept insurance checks, so when the money arrived I had to cash it myself and write out a personal check. However to do this, I had to get it authorized by the car brand the car is leased through, and they charged me the next month's lease payment ahead of time in order for it to be authorized- even though the lease was up and I would not be making another payment.
Russ was very rude and condescending when I went to speak to him about the car. In the end, this "family connectin" ended up costing me $700 out of pocket when it should have been $0, and the man was very unpleasant. I would not reccoment this place to anyone. read more