I owe so much to Dr. Hinz. My eyes, to be exact…read more Dr. Hinz is an amazing retina specialist. I had some trouble with my eyes a while back and I was misdiagnosed 3 times before I got to see Dr. Hinz. Dr. Hinz treated me so well, especially since I was pretty nervous about everything. He was great. He made me feel like I was going to be OK. And now I am. The entire staff at Dr. Hinz's office are so kind and genuinely care about their work. I was there so often that they got to know me and would chat with me when I came in, asking about how I was doing. I really couldn't have asked for a more amazing doctor than Dr. Hinz. If you're in need of a retina specialist, Dr. Hinz is who you need.

When I began considering corrective eye surgery, the decision was not made lightly. I found Dr…read more Leong-Sit at Eye-Q after considering many other options and directly consulting with two of his strongest competitors. After this search, both Dr. Leong-Sit and Eye-Q very obviously stood out as the best of the best. I am now 3 months post-surgery, and I can say with complete confidence that I made the right choice. Every interaction experienced at this clinic has been a pleasure, right from the initial assessment, through the surgery, and during the several post-operative care appointments. The staff is efficient, friendly, and exhibit a level of professionalism that has the capacity to set a nervous mind at ease. The most notable example of this professionalism occurred just minutes before my surgery when, during the final fitness-for-surgery assessment, Dr. Leong-Sit effectively expressed his unbiased professional medical opinion that despite the plans for surgery in both eyes, due to a combination of circumstances involving a large variance in the magnitude of correction and how it related to my dominant eye, he felt that operating on only one eye would leave us with nearly all of the benefit while experiencing less medical risk. Despite being minutes from surgery and my payment already remitted in full, Dr. Leong-Sit put my best interest first and delayed the entire surgical team while we amended the paperwork, and the clinic provided me with a substantial refund. It would have been far easier, and twice as profitable to just simply comply with my initial wishes and operate on both eyes, and I'm sure there are other doctors out there that would have done just that. Instead, thanks to Dr. Leong-Sit's experience, professional integrity, and commitment to his practice, I was able to achieve nearly the same results with substantially less risk while also cutting the cost in half. I am very thankful for this guidance and patience during those final few pre-operative minutes. The surgery went like clockwork, I experienced zero side effects, and I now live my life with 20/20 vision without the hassle of corrective lenses. A big thank you Dr. Leong-Sit and the staff at Eye-Q!

I went there for a free assessment for Laser. First tests…read morewere okay... then I should have seen doctor Leong, that was in the office, but they did not give me that chance. Instead I met a lady (not a doctor), that told me I was not a good candidate, without even checking my eyes after drops. On the screen they had, I was able to read my name with a green text "is a good candidate"... Experience looked hurried and not accurate to me.

Staff are helpful in explaining the procedure. They are organized and move patients from one area…read moreto another to limit some areas becoming crowded. The treatment rooms are specific to the treatment and create efficiency.

Excellent customer services and good care people in general . They know what they are doing. Well…read moredone with good greeting and polite .

Glasses Half Full has totally changed by view of seeing an optometrist and shopping for glasses…read more Most of the time going for an eye exam and shopping for glasses is an unremarkable experience- you show up, put your face in a contraption, and have various instruments test your eyesight. You then wade through waves of similar brands and most stores are indistinguishable from one another. Glasses Half Full flips this on its head! The optometrist is friendly, the technology they use for eye exams is way less annoying than usual, and the brands they sell are independent and unique. The store staff make you feel comfortable and it's clear there is pride in what they do. The store features many independent brands that I hadn't heard of before. If you're more comfortable sticking with existing brands, you're better off looking elsewhere but I went in with an open mind and found myriad pairs of glasses that I honestly really liked. Their website displays that "it is [their] mission to re-envision optometry in Edmonton." While I'd normally roll my eyes at such a lofty goal, shopping here has solidified that they are indeed something special. This will be my go-to optometry stop now and I'm strangely already looking forward to the next time I need a new pair of glasses!

This update actually comes courtesy of a visit from my favorite uncle. He came for a Christmas…read moredrink and I showed him my new glasses. I'm happy to report, the glasses have worked out just fine. I even went for a drive today, forgetting that I was wearing them. My uncle happened to look at the bottle of lens cleaner they gave me for free and said, "Hey, you got your glasses from the same place I go to." "Really?" I said,. "So...You trust them?" "Hell yeah," he said. "I've been seeing them for 40 years." Really! Well, since my glasses are doing great, and my favorite uncle has been seeing these guys for almost as long as I've been alive, I think that tells me what I needed to know. I'll continue to visit them when I need my eyes checked.

I would like to compliment this place for the great service I received. I needed to cut lenses for…read morehistoric wire specs that are approximately 120 to 140 years old - a job that many places refused to even consider. Fortunately, Gilbertson & Associates have a highly skillful lab technician (Mr. Hoy) who did the job for me and I picked my glasses just after one day. The receptionist was also very professional and polite and I was charged a reasonable price.

After almost 6 years of being a loyal patient of Dr. Gilbertson's, after today I will never step…read morefoot in that office again. The new and existing staff have taken on a rotten very rude attitude. They actually intentionally delayed my contact lens order by two weeks and when you are waiting for a custom lens that take two to four weeks to manufacture that can be a big deal and it was all over their new policy that I didnt agree with. After speaking with the Dr. he informed that this new policy is not new or approved by him. It is a policy that his new staff brought in from their last office. I could go in to great detail here about several of my recent terrible experiences I have had just trying to order my contacts and the level that these caddy,petty, rude girls went to but there is no point. The service is absolutely brutal and I will surely be finding myself a new optometrist that employs kind, professional staff.

Receptionist when you first walk in the door needs education on customer service. I've never seen…read moresuch a rude woman in my life. asked a simple question and got snapped at. Asked if I could sit in waiting area while my spouse had eye exam. instead of a friendly "No ma'am, sorry it is only for patients of this clinic.". I received the following response " NO! For patients ONLY. Did you NOT see sign on the door! ". wow. we all miss things...and this was at 8:00am in the morning. Wonder what her temperament later in the day would be... ‍ Everyone else was VERY friendly.

His staff are very friendly and helpful, appointments were spot on time and done without wasted…read moretime. I found the Doctor Hennig very knowledgeable, willing to take time to answer all questions and he was very forth right and straight. He clearly explained the risks of Cataract surgery as well as the three options for anastisia. He operates out of the Royal Alec in their specialised Ophthalmology unit. The staff there were also friendly, very helpful and very good at what they do. I was in an out in about 2 hours and the results so far, 4 days post surgery, are just great. Even with just local freezing you can't see anything that is happening, just a real brite white light on the eye they are working on and your other one is covered. There is no pain and I have had zero post op discomfort. I have 20-30 vision in my left eye now, first time since I was 4 that I have not needed glasses for distance vision. Once the right eye is done I will need glasses for reading but all in that is a good trade off. I was VERY worried about being operated on. At over 60 years of age I had never been in a hospital for anything and this is the first time ever seeing a Doctor for any procedure. He put me at ease and did a good job. Have now had the right eye done too and it went just as smoothly as the left eye. Overall a great experience with this Doctor. I would recommend this doctor highly.

NP Shawn Sandhu is my current medical practitioner. I have been most impressed, and appreciative…read moreof, his attention to detail and follow up consultations. He reviews lab / diagnostic reports in a timely manner and explains treatment options. Consultations, in person or phone, are never rushed. Having been without a medical practitioner since the retirement of my long time family MD four years ago, it is very comforting to have such a dedicated medical professional in my corner.

*****I raised these concerns during a phone call, but instead of addressing them, "Pat" (Office…read moreassistant to Dr. Mosherchak and Chan) (780-701-5518) responded with "thank you" and hung up. Since approximately 2018, I have experienced ongoing difficulty reaching the clinic by phone after a longstanding pattern of not receiving callbacks after leaving voicemail messages. Calls frequently go unanswered, and voicemail messages are often not returned. This has been a consistent pattern over several years, resulting in limited ability to reliably contact the clinic regarding patient care concerns. On the occasions I have reached "Pat" (office assistant), I have been told she is busy. However, when I attend the clinic in person she has not appeared to be occupied with patient related tasks and has instead been conversing with staff or not engaged in work at the front desk. I have spoken to other patients that attend this clinic and they have the same complaints and find it highly annoying. This creates a barrier to accessing care and communicating with the office. Based on my experience, patients should be aware of communication challenges when dealing with this clinic.