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Laguna Hill, CA

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Lash & Brow BLVD

5.0 (6 reviews)
Closed • Closed

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4 years ago

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Thalia M.

Thank you Jessica! I look forward to our appointments too.

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4 years ago

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4 years ago

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4 years ago

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Thalia M.

Thank Daveth! It’s always a pleasure.

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4 years ago

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Thalia M.

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4 years ago

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Briana was fabulous. She was very thorough and through the process of everything she did.. I would…read morerecommend Briana when you get your eyelashes done. Mine were beautiful. Great job.

ATTENTION: I LOVE this Salon , BUT today's experience was unacceptable"…read more I am a monthly member of The Lash Lounge in Laguna Niguel and have always had a wonderful experience. BRENDA is fantastic, and RACHEL at the front desk is consistently warm, professional, and helpful. I've genuinely grown to appreciate this location, which is why today's experience was so disappointing. Brenda wasn't available, so I booked with the first available stylist, BREANNA Unfortunately, from the beginning, the interaction felt unnecessarily confrontational and unprofessional. Breanna was slightly late for my appointment and immediately began criticizing the condition of my natural lashes and telling me what she thought I should be doing differently in relation to the extensions. I explained that I have been wearing lash extensions for more than 10 years, use a lash-support serum, and know the style and look that works for me. I certainly welcome professional recommendations, but I expect them to be communicated respectfully. During the appointment, she repeatedly complained about my eye twitching, even after I explained that it is involuntary and unfortunately not something I can control. While removing an extension, I felt a sharp clip/pinch to my eyelid and told her that she had hurt me. Rather than simply stopping and checking my eye, she disputed what I had experienced and attributed the pain to my twitching and a natural lash being pulled with the extension. At that point, the overall tone of the appointment had become so uncomfortable that I finally said, "You don't seem to want to do my lashes, so let's reschedule." She immediately agreed. What concerned me most was what happened afterward. Instead of allowing the interaction to end professionally, Breanna continued speaking to me in an argumentative and disrespectful manner and followed me toward the front desk. I finally had to tell her that the conversation was over and that I was no longer interested in discussing it with her which she then proceeded to tell me she was going to call the owner. I sincerely hope she was honest in explaining her unacceptable , rude and dismissive behavior to a client who could go anywhere else but loves this Lash Lounge. I have had too many positive experiences at The Lash Lounge to judge the entire salon based on one employee, and I will absolutely continue seeing Brenda. But I do believe management needs to address this employee and experience seriously. Clients should be able to disagree with a stylist, have an involuntary eye twitch, or request a particular lash style without being made to feel criticized or unwelcome. There is a big difference between offering professional advice and speaking down to a client. Today I left without having my lashes completed and feeling genuinely disappointed by how I was treated. I hope management takes this feedback seriously because, in my experience, this behavior is not representative of the otherwise excellent service I have received at this location. I would like to continue my membership and sincerely hope this will be addressed so it doesn't leave a negative mark on this otherwise wonderful Salon.

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Okay, I have to take a moment for Priscilla because honestly, she deserves so much more than just a…read morereview. I've been going to her for almost seven years, and every single time I sit in her chair I think the same thing -- how is she this good?? She's not just doing brows, she's reading your face. She knows the exact shape, the exact color, the exact everything that suits *you*, and she sees it the moment you sit down. No long consultation, no second-guessing. Just trust. And her hands? Magic. I really don't know how else to describe it. What I love most is the feeling she creates -- somehow calming and exciting at the same time. You walk in, you exhale, and then you look in the mirror and your jaw just drops. Every. Single. Time. If you're new here and reading this trying to decide -- please go. You will not regret a single second. Priscilla is the kind of artist you find once and never let go of. Priscilla, thank you for what you do. You make people feel like the best version of themselves, and that is a real gift.

Priscilla's detail and professionalism is on point! I had her do a very small cross tattoo on my…read morewrist. I wouldn't hesitate to have her do any other work, whether it's cosmetic or a fine line tattoo.

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Lash & Brow BLVD - eyelashservice - Updated October 2026

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