I've been a loyal client here for three years. When my longtime stylist left, I switched to a new…read moretechnician who is talented, but my retention suddenly became very poor. Within five days of my last refill, I was visibly missing at least half of my lashes, with full fans falling onto my shirt. My stylist and I had been trying to troubleshoot together, so I went in simply to show what was happening in real time ,not to ask for anything free. Instead of being met with curiosity or problem-solving, I was immediately lectured about aftercare, interrupted multiple times, and spoken to with an attitude. I was pressed about whether I washed my lashes three times a week (it was only day five), and when I tried to explain what I was experiencing, I was told to "listen" rather than be heard. Then I was informed that because my stylist wasn't present, I wasn't eligible for any kind of consideration by her and that complimentary fixes are only offered within 48 hours of application. At no point did I ask for a free refill; I simply wanted someone to look at what was happening and help determine the cause or document for my stylist who wasn't present. Instead, I was treated as if I were trying to take advantage of the salon. This interaction should have been handled very differently. If a client is experiencing unusual shedding, the appropriate response is to document the issue, take photos, and follow up with the stylist and manager not to scold the customer or dismiss their concerns. For $180 plus tip a month, I expect basic professionalism, respect, and a clear escalation process when problems arise. Unfortunately, this experience made it clear that those things are not in place, which is why I ultimately cancelled my membership. Potential clients should be aware that if something goes wrong, you may not be treated with the care or respect you'd expect.

Jewell was so helpful making sure I understood the process, my options, best practices for…read moreretention, and did a fantastic job making me feel comfortable with her knowledge and customer service / attention to detail. The process itself was painless and I even took a nap I was so relaxed! My lashes have never looked better and I will recommend Jewell to any of my friends next time they want lashes. Great experience overall!

I've visited this place twice for eyebrow threading and had a great experience both times. The…read moretechnicians are skilled, friendly, and efficient--I'm usually done in under 10 minutes. Their prices are quite affordable compared to other threading salons. Definitely a place I'd recommend!

This was my 1st time getting my eyebrows threaded and what a wonderful experience! I went as a…read morewalk-in and was seated quickly. When I explained I was unfamiliar with the process the tech took her time, explained what to do and made sure to check if I was comfortable. I was amazed at how quickly the process was done and the results are fantastic! I will definitely be back on a regular basis!

Abby P. did an incredible job on my nails! I got a basic mani with gel, luminary and chrome and I…read moream obsessed! She paid great attention to detail and checked in with me through my whole service making sure I liked my length, shape and color. I highly recommend this salon and booking with Abby!

I got a plain old manicure here last week and I really enjoyed the experience…read more I usually do my nails myself but wanted to treat myself. The nail tech took great attention to file my nails to my preference and carefully remove my cuticles. She then gave me a luscious hand massage with a lavender scented mask. Finally she primed my nails and put on 2 layers of the nail polish of my choice. Definitely recommend this salon for a little pampering and self-care + you should pick up some shoes while you're there!

I love Sephora !!! The staff is always helpful in finding what I need. Their range of colors is…read morewide enough to complement my dark skin tone...

My daughter had a horrible rash on her face and the workers refused to help her. Very…read moredisappointing, she always loved this Sephora, but this made me change my mind never coming back

I finally tried lash extensions after seeing friends have them for years. I wanted to try a few…read morerounds before my wedding to make sure I didn't have any reactions. I made my initial appt with Lexus and walked out loving my lashes! I was surprised you really couldn't feel them on. I have since been in for one fill (and probably loved them even more) and am going back next week for my pre-wedding fill. Thanks again!

I love the vibe here. They're located inside of Meijer Lewis Center which is awesome for me because…read moreI can incorporate my shopping with getting my beauty enhancement treatment. Win win! Kristen is the best, she is a great conversationalist and make sure she asked all the right questions to get the lashes that are perfect for each of her clients. She has a passion for what she does and I love that because I also have a passion for my job. I highly recommend this place. I got my lashes in 4 weeks ago and I just barely went in today to get them touched up.

Every time I go, I'm satisfied. My only problem is I have to call to see if they're open. On google…read moreit will say they close at 8pm but I'd get there at 5pm and they would have already closed up. I know it's private own and they can make their decisions but shouldn't advertise time if it's not consistent

got my eyebrows done and they are UNEVEN!!!! 0/10 starts from me. Had high hopes on getting my…read moreeyebrows threaded here and was highly disappointed.

I enjoyed my first experience at Changes. Zoe was my stylist…read more I made an appointment and reception chose Zoe for me. The day of my appointment I received a text reminder. I appreciated that. Check in was very fast. I waited less than 2 minutes for Zoe. At reception, they have a pretty wide selection of hair products for sale. The salon was set up nicely and was clean. Although they were busy it didn't seem too loud so that I felt I was able to communicate with Zoe about what I wanted without a ton of distraction going on. She was was very friendly and efficient. She was talkative but not gossipy. She gave me exactly what I asked for and edited the cut where I asked with ease. If there were any criticism to be made it would be that I wasn't recommend any products or informed of what was being used. But that may be a plus for you if you don't like feeling you're being "up sold" during your visit. Another was that this salon offers levels of experience with their different stylists at varying price points. I found this out through their website. Reception didn't inform me of this when I made my appointment. Checkout was fast as well. Although they do take credit/debit cards you can not attach the tip to your payment for service. You must use cash or if your stylist has square you can tip them directly. Over all, I very much enjoyed my experience and will definitely return.

I had a gel manicure with Devanie. This was my first time into the salon. I had a great experience…read morewith her, she is very warm and friendly and great at what she does, I love my nails! The salon is really nice, and the prices are good. I recommend this place and I'll definitely be back!

Chelsey was able to fit me in before a vacation, while my regular gal was all booked up. Chelsey…read morewas unhappy with my initial lash lift, and offered to do it again at no cost using the smaller bumper. The results were much better, and I thank her for taking the time to repeat, while I probably would've just gone home less satisfied with the results. She's honest and wants the best for each client.

From the owner: Focus on facial and delicate area waxing, classic, volume and mega volume lash extensions, lash…read morelifts, and lash and brow tinting. Unparallelled customization lash extensions using your eye shape, brow shape and state of the natural lashes tailored just for you!

There are lots of quality beauty industry leaders working out of Salons by JC. The common areas are…read morebeautifully kept and the concierge on duty is always helpful and friendly. I love coming here! My son got his locks re-twisted by Olivia at New Passion for Purpose and I went to Sierra at SLV Skinspa for lash extensions. I'll be hitting up Michelle Renae Hair for a haircut and color, and finding someone for a pedicure soon.

From the owner: At Salons by JC, we've made it possible for independent salon suite owners to run their business…read moreinside a common space dedicated to the pursuit of beauty, wellness, and the ultimate salon service experience. We break the mold and give our independent salon suite owners the freedom to use their unique talent and artistic expression to please and pamper you with the latest industry trends and services. If you've never taken care of all your beauty and wellness needs in a salon suite environment, you're in for a treat.

Dina was phenomenal, Best manicure I've ever had. The Russian manicure technique makes your nails…read morelook flawless and super clean. 10/10! Highly recommend

I've been going to see Anna for 7+ years and she is truly the BEST. I see her about every 8 weeks…read morefor henna color & brow shaping and I genuinely look forward to every visit. I'm blonde with very light brows and she has completely transformed my face! I always leave feeling like a new person. She's incredibly talented, takes her time, and is just an amazing human. Her new space is beautiful, easy to get to, and has plenty of parking. I recommend her without hesitation.