I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

My experience with Professional Expiditing was neither professional nor expedient. We were supposed…read moreto receive a shipment this week to our home. The dispatch services did not schedule an appointment with us for delivery. Instead the delivery driver showed up at our house, while we were at work. I missed his call because I was in meetings but soon called him back. He said that dispatch would reach out to reschedule the appointment, he couldn't bring it back then and that I had to be present because the delivery requires signature. I wait a day, no call from dispatch. So I call the driver back and leave a message, no return call. I THEN find and call the main office. The man on the phone (did not get his name but now realizing that I should have) was very nice, said my package was there and I could schedule a redelivery or come and pick it up. To reduce any more snafus with the order, I opted to pick it up, specifically asked what hours they operate for pickups so that I can plan accordingly. He said "pretty much All of the time." I asked for clarification and he said "yes, someone is here all of the time". My husband and I rearranged our evening (it's 8:30 pm for reference) and made the trip to pick up the package. The person in the office had no idea what we were talking about and said "no one would have told you that we are open all the time. That's not how we operate". Basically calling me a liar, multiple times. Why would I have dropped everything to drive across town to pick up a package THAT WOULDN'T BE AVAILABLE...like I have nothing else to do with my time. I'm irate. I could tell that the guy behind the counter was trying to be professional but it did not come naturally to him as I got the immediate impression - before he heard our story or what we were there for - that he would not help us at all. From there he was terribly rude. So...I still don't have the package and will have figure out another time to make the trip to pick up something that only I can sign for. I will do everything possible to avoid using Professional Expiditing in the future and would advise the same to anyone else.

I have used Professional Expediting for over 7 years and the quality and efficiency of their…read moreservice has far exceeded my expectations at every point. They are professional, efficient, willing to adapt to specific scheduling needs, able to make quick arrangements and keep deadlines. I have never been unsatisfied with their work or displeased with the level of care and consideration they have shown in the process. As the owner of a company that needs dependable and expedient delivery service multiple times a year, I can say without hesitation that we will be remaining customers of Professional Expediting!

I needed a courier to deliver a script from the printer to the producer, but I'm in LA and the…read moreprinter and producer are in Lexington. I YELPED a courier and Chris at Direct Express answered the call. Since I was unfamiliar with Lexington, I simply gave him the requested info, cc over the phone and that was it! He took care of everything and sent me a signed receipt, all within 2 hours of calling! Amazing! He took the time to answer my questions, and is a man of integrity who stuck to his word and got my papers delivered that day. I highly recommend Direct Express Delivery to anyone who has ANYTHING to get delivered fast!

I am three hours away from Lexington and needed something picked up at Fedex the next day and…read moredelivered to a meeting. Jim and Chris were SO nice and helpful and went way above and beyond my request. They actually got everything delivered early and made me look like a hero to my customer:) In a world where customer service is not always a priority any more, this was spectacular. I highly recommend them.

They're always so nice and efficient, accommodating. They are conveniently located for me, and…read morethere is aways easy parking.

This is the greatest place. No long lines like at the post office. They will box and ship…read moreeverything for you. They keep your addresses in your account so it is easy to quickly send those last minute gifts or documents to those people and places important to you. Very friendly and excellent service.

incompetent staff and very rude owner! My box was lost while in their possession and the owner was…read moreindifferent.

We shipped a box of presents right before Christmas with the Box Stop and through a clerical error…read moreit was sent to wrong address and to top things off porch pirates made off with the package/Christmas Gifts. I met with Michael at the Box Stop to discuss what remedies might be available and after a couple of discussions, Michael and the Box Stop stepped up and made things right. He and his team were very professional and I would recommend them to anyone. Five Star Service.

Very knowledgeable and helpful. No problem shipping my FedEx letters. For some reason FedEx has a…read moredeal with Walgreens for shipping and drop off, but those clerks just don't know shipping.

I've only sent two letter in this location, one is for IRS and other is the large payment for my…read morelife insurance with a due day! And i wanna to update about that delayed payment. Today, The insurance claimed it was never received as tracking shows it delivered! So has my letter really been hand over to usps? Who knows?! I strongly urge NOT to send your important letter through this location! I've send numerous of priority or first class through local post office but nothing strange happened like this location! WTF

My original purchase never showed up. After calling and talking to Jeremy, he found my order and…read morechecked the tracking. It said that my package had been delivered almost a month earlier. Since I never received my order, Jeremy offered to reprint and send me my order free of charge. He was so polite, understanding, and apologetic, even though it was not his fault. I would not hesitate to order from them again.

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

Here is what my experience was like being robbed by dumpster divers. These people took a cigarette…read morecarton and a handful of wadded up stained brown bag from the grocery store and put the 1lb item I purchased in it . Charged me $40 to ship 1 state away. Must be desperate to pay the rent in that strip mall. AVOID