Abby at the front desk is always so helpful! Great customer service! Always has a great attitude…read moreand smile on her face!

Title: Unprofessional conduct, payment withheld, ruined personal time…read more Review: I had a very frustrating and unprofessional experience with Longship, brokered by Colin Dwenger. I booked a load for $3,300 from Cleveland, OH, with a partial delivery in Nashville, TN, and final delivery in Florida. I made it very clear that I was trying to get to Florida in time for my daughter's birthday, and Colin assured me that everything would go smoothly. At pickup, the shipper clearly showed me which part of the load was to be dropped off in Nashville, and which was for Florida. The trailer was loaded accordingly, with the Florida portion in front and the Nashville delivery in the rear. When I arrived in Nashville -- nobody was waiting for me as promised. I had to stay overnight and finally got unloaded the next morning, which already set me back. 300 miles into my drive from Nashville to Florida, Colin called and told me that the receiver in Nashville had mistakenly taken the wrong freight -- specifically, a box that should've gone to Florida. He asked me to drive back 300 miles to fix their mistake. Obviously, I declined. Two months later, they just withheld $1,100 from the agreed rate -- blaming me for something completely out of my control. The loading, unloading, and miscommunication were all on their side, yet I'm the one who was penalized. This is unethical, dishonest, and disrespectful to any carrier trying to run a professional business. I do not recommend working with Longship or Colin Dwenger. You've been warned.

This UPS location is honestly the best one I've ever been to. I usually only come here to ship…read moresomething I've sold online, but I've always had a wonderful experience. First and foremost, the employees are very helpful and friendly. From greeting you at the door to answering any shipping questions, they are always attentive. Also, they are fast. Even if there's a line in the store, I have never waited longer than maybe 5 or 10 minutes. The store provides basically anything you need for shipping. Boxes, tape, envelopes, etc. you can get it all here. Very easy and stress-free for those who have never shipped anything. The location is convenient as it's located in t he Hamburg shopping area. I live and work here so it's easy and fast for me to get to. Parking is easy as well. They have designated spots for 15-minute parking and of course an entire lot for the shopping center. Finally, UPS is very quick shipping. If you need to send something fast, definitely go through UPS.

I, like everyone else, have gone to countless UPS stores in countless states. This UPS store is…read moreconsistently so rude, I will now not ever come to this location again. I have also had a UPS box for several years and attempted to have one at this store in the past and had the same kind of experience. I'm not sure what's going on in this place but I have to think it's management when so many of the employees seem so incredibly unhappy and are therefore terribly rude. I am literally driving all across town to go to a different location because I just can't deal with these folks. When one of the primary elements of this type of business is service, if not THE primary element, it kind of sucks when the service is so dismal.

This is one of my favorite FedEx Centers that I go to. I've always had great customer service here…read more It's convenient and easy to get to, with plenty of 15 minute parking spots to use. Alana was really kind and helpful. I had a box to drop off and I had a letter that I needed to send. I wasn't sure what to do for the letter and she gave me immediate guidance on what to do. The store was really clean and organized; and I loved that they had a hand sanitizing station with available masks right by the front door. All COVID restrictions were followed to the letter. Will definitely be back to this location again and again.

A couple of the workers are helpful, the rest act like you are inconveniencing them dropping off…read moreitems, if it wasn't for the cheaper rates UPS would get every bit of our business based on customer service alone. We've tried to have packages picked up to save a two hour round trip drive but they have been extremely unreliable as well.

Great service. They packed all my things for me and optimized the cost!! They were so nice that…read morethey pulled the prices for ups and usps to make sure I had the best deal. Definitely recommend and will be using them for all my shipping needs!

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

I had an experience today that reaffirmed my love of this location!…read more First of all I was looking for pocket folders and knowing it is school supply season I knew there would be every color available. I am currently looking for a job and so was looking for a black file folder for my rejected applications - and a sweet associate let me to the *only* black 2 pocket folder in the entire store which was just 15 cents! Score for me needed have a catharsis with my rejections! As I was checking out there was a sweet mom and child in front of me he was very busy and mom was using a coupon on her phone. I was distracted by all the impulse buys on the way out the door! Love them! But when I was checking out I realized the mom in front of me left her cell phone on by the stand by the key pad. I pointed the phone out to the cashier who picked up the phone and dashed out the door to catch the customer who left the phone behind and he caught her! Kudos Staples and these great employees! I'm sorry I didn't catch names of anyone but my trip to Staples today made me happy!

Jenny, the Manager of Staples on Sir Barton Way is the best! In spite of my frustration, she was…read morevery polite and funny! Give her a raise! Good customer service is like a handicapped parking space, few and far between!

I recently flipped my riding lawnmower and landed on my spine, but needed to get a package shipped…read more I called and Isaac answered the phone and when I asked if anybody could please come out and help me with the package, he did not give me grief or make me feel bad for needing help. He said he would be right out and he came out and got the package for me. Very, very nice young man and very appreciated!

Closed at least 30-45minutes early citing electricity issues as a reason. The lights worked and the…read moreguy seemed like he was just chilling :(

Love this UPS store. It is my go to store when shipping internationally. They are the only place…read morearound that ships DHL. The staff here are super friendly and more then helpful. They are always patient and understanding. I am never in a hurry when I am shipping stuff, but do pay attention when they help people when I am waiting in line. They are so understanding and helpful and never loose their cool. If you are shipping anything to anywhere, i suggestion you go here. These people will do their best to get your packages where it needs to be.

Walked in to ship something back from Amazon and it was a skinnier, reddish hair dude and a shorter…read moreguy. The shorter guy seemed somewhat friendly maybe a little bit new and ask how he could help showed him. The code told him I had an Amazon return and he went to go scan it, and the other guy just yelled "that needs to be packaged before we can send it"... OK sorry didn't notice a lot of my Amazon returns don't have to be packaged.... I then asked if I could buy a box and he took out his tape measure barely looked at the item and just said nope we don't have anything.. well Customer Service tip it kind of helps if you at least make an attempt and try to make it seem like you want to help/ maybe look in the back or something and if you really don't have it come out say I'm so sorry we don't have that box in stock or maybe give some other options or something.. just really gave the impression that he didn't want to do anything. It was an hour before closing..

I'm posting because of the excellent manner in which the manager today facilitated my shipping need…read moreand the entire line with speed and class. It was the first sunny, slightly warm day after Christmas and they were getting slammed. In line there were customers sending packages all over the place with special requests ( wrapping, etc). Nancy? greeted everyone when they came in the door and asked if they just had a drop-off and eliminated confusion. They were busy, but when you see they are working competently and trying to save everyone some headaches and $ the line wasn't a concern. The line moved more quickly than I expected. I'm quick to get irritated when I feel like I'm cattle and wasting my time. Today they handled us with care, stayed open after closing and earned the repeat business. This might sound like a cheesy plug, but it amplifies my experience above. Stan and his team have been helping me quite a bit on shipping strategy. How to ship for the lowest cost within certain shipping radius based on size and weight. We've saved and learned plenty. It eliminates that concern about 'did I just spend $60 to ship something that might have cost me $20 if I knew the sizes and shipping options between carriers'. The staff at the Landsdowne location works the line with professionalism and personality. Lots of regular customers who know the routine, but lot's of patience and wisdom for people shipping random sizes and weights.

incompetent staff and very rude owner! My box was lost while in their possession and the owner was…read moreindifferent.

I purchased an item on Amazon and needed to return it. They make it super easy to do so at UPS…read more Request the return and Amazon will send you a code to show to UPS, and that's it. They will repackage and return ship for you. Easy peazy. 11

Workers are horrible unqualified for their job not helpful at all! They can't do a basic service…read morelike any other ups store.

Clean, service decently fast depending on project you are needing. Ship stuff. Fun ppl work there…read more Lady who managed it is great! She's been doing it for years and represents her company and stands by it. Visited it while in town and it's still great.

Dropped off some returns at opening. The employee was very helpful and attentive. I was in a hurry…read morefor get to work and this took only a few minutes. Wish the business hours were a bit earlier in the morning though.